Turners Outdoors Issue

[sl0re10]

I think Turners is holding another Man's Property against his will. Call the local PD.

this was my first thought but police have been bigger on blowing off disputes over property as civil matters (re: when I was younger they were more responsive to negotiating issues / disputes to 'keep the peace'). But since its a gun... its more than civil matter. They might respond.

[shovelon]

Wow!

Could you imagine buying a car, having the salesperson throw in some incentives, you pay, and when picking up the next day, they hold it ransom? My sister-in-law encountered that, and I had it out with the dealership. They said she did not understand. BS, they released the vehicle when I showed up.

Sounds like the same affair. Salesperson threw in an incentive and pressured you for the sale. You came in for something else.

You have the documents and they did the dros. They should release your property. I guess I learned one thing from this thread though.
Don't trust Turner's.

[sl0re10]

I've basically seen this happen on a couple occasions where the customer left with the car after signing all the documents and then getting called saying that the bank declined the loan or some other BS and that they need to come back and leave a bigger down or sign a new finance form at a higher APR.

when that happened, my friend told them I'm out of town for the weekend and I'll be back on Monday. in the meantime, they racked up another 500-1000 miles and told the dealer, "here you can have the car back or you can honor the original deal".

Can't get a bank to fiance is real good excuse though (to be released from a deal).

The option of returning the car w/o any attempt to charge for use seems equitable IMO. The seller takes a heavy hit for it (now they have a used car) and obviously wanted to get the car financed to avoid taking it.

[sl0re10]

With that mentality, we'd still be paying taxes to the red coats.

no; free country. Maybe I'll open "NOT Turners" next to a few of their stores.

[sl0re10]

Turners owes you the cancellation fee since they are doing the canceling. They signed it

nice find.

Contracts are two way deals.

If he goes to small claims and they award based on $$$; its something to throw in to the amount (replacement cost at the higher amount, cancellation fee/s, et cetera).

[six seven tango]

Don't trust Turner's.

^^THIS^^

I've always been on the fence about Turners. Not my go-to store, but if they had a decent sale going then I might buy something. Over the years, that's added up to 1000's of dollars in guns, ammo and gear. This thread has changed that. Looks like a boycott is in order.


Turners, if you want to salvage your reputation, at least with the Calguns community, you need to make this right.

[Mitch]

Press release from today:

March 20, 2015

Executive Management Changes At Turner's Outdoorsman

Turner's Outdoorsman CEO Gene Lumsden announced changes to the executive management team of Turner's Outdoorsman.

Mike Etienne has been named vice president of purchasing and marketing for Turner's Outdoorsman. Etienne previously served as merchandise manager. In his new role, Etienne will be responsible for purchasing and marketing for Turner's Outdoorsman.

Rob Zubak has been named vice president of sales and operations for Turner's Outdoorsman. Previously director of sales, Zubak will be responsible for sales and store operations as well as leading the team of store supervisors.

Bill Ortiz has been named vice president of compliance and distribution. Ortiz will be responsible for compliance with state, federal and local laws and regulations for Turner's Outdoorsman while overseeing the company's distribution and logistics.

These changes take effect immediately.

[chairmnofthboard]

Invoice shows paid. Had it not been for the 10 day wait, the customer would've had both guns for the agreed invoice price.

Your can't add charges to a closed invoice. It's like altering a contract after it's been agreed and signed.

I feel turners should honor the original invoice and even compensate the customer for the added aggravation.

Full disclosure, I've gotten many guns and items from turners, before and never had a problem.

[YoungKee]

I've purchased roughly half of my guns from Turners' Orange store and I've always been happy with the transactions. I think I've even defended (supported?) Turners in previous threads, although I'm not going to look right now. OP's experience is ridiculous, though. From OP's story it appears the deal was done, and OP did nothing wrong and gave them every chance to catch and correct any mistake before Turners closed the deal. Maybe I'm naive, but I really expected Turners was going to honor the sale in the end. Normally I don't boycott places because of something that happened to someone else, but this leaves a bad taste in my mouth. Turners has seen the last of me and my money.

Take the refund and walk, OP. Screw them.

[indytrucks]

I'm gong today to pick up my handgun but I think I'll purchase ammo and anything else I need elsewhere.

[glockman19]

March 20, 2015

Executive Management Changes At Turner's Outdoorsman

Turner's Outdoorsman CEO Gene Lumsden announced changes to the executive management team of Turner's Outdoorsman.

Mike Etienne has been named vice president of purchasing and marketing for Turner's Outdoorsman. Etienne previously served as merchandise manager. In his new role, Etienne will be responsible for purchasing and marketing for Turner's Outdoorsman.

Rob Zubak has been named vice president of sales and operations for Turner's Outdoorsman. Previously director of sales, Zubak will be responsible for sales and store operations as well as leading the team of store supervisors.

Bill Ortiz has been named vice president of compliance and distribution. Ortiz will be responsible for compliance with state, federal and local laws and regulations for Turner's Outdoorsman while overseeing the company's distribution and logistics.

These changes take effect immediately.

Bill is a good guy. I don't know Rob but he is making very costly mistakes right out of the gate.

I say you file a $38 Small Court Claim. Ask for either the firearm or the cancelation fee, (since they canceled).

Rob, if you're reading this you made a really poor decision. I would reconsider if I were you. Turners is either liable for a firearm sale, or liable for a cancellation fee.

Make this a learning experience for the Company and newly promoted VP of Sales.

I would support a boycott. Remind them where their bread is buttered.

I would have honored the sales receipt and docked the worker for the error.

[Mitch]

I would have honored the sales receipt and docked the worker for the error.

Docking the worker isn't really appropriate either.

Mistakes like this are simply costs of doing business. They are reminders that you need to tighten up your operation, that's all.

Recently, we executed a printing job and when I looked at the printed piece I found a number of hopeless errors that should have been caught by the employee in charge. We had to reprint the job in a hurry, and I think it cost $2,500. So that was a $2,500 learning experience for me and for that employee. There was no question of docking the employee's pay, that's just not how it's done.

[Southwest Chuck]

Bill is a good guy. I don't know Rob but he is making very costly mistakes right out of the gate.

I say you file a $38 Small Court Claim. Ask for either the firearm or the cancelation fee, (since they canceled).

Rob, if you're reading this you made a really poor decision. I would reconsider if I were you. Turners is either liable for a firearm sale, or liable for a cancellation fee.

Make this a learning experience for the Company and newly promoted VP of Sales.

I would support a boycott. Remind them where their bread is buttered.

I would have honored the sales receipt and docked the worker for the error.

No, you want the court to make you whole. You not only ask for the cancellation fee back, but you ask for all fees for filing and serving them, along with the full retail value (list price) of the firearm they denied you and any fees associated with it's transfer. In other words, you should have received 2 guns. The full cost of going out and buying that firearm from another dealer including the transfer fees, is what will make you whole, and is what you should ask for, from the court.

[cbright1]

Basically their stance is that the advertised price was the price I was supposed to pay. They are offering a full refund or I can pay the originally advertised price and receive the ISSC MK22.

I would note that your receipt clearly states that there is a cancellation fee of 30%. it seems a little steep, but the reason for this is because if you were to cancel the purchase, the store potentially lost a sale to someone else while it was "YOURS" so you won't get a full refund. I feel that the store should be forced to pay you the same cancellation fee. You potentially could have gotten the same deal somewhere else, but your money was tied up on this deal, so the same ideals would apply. Obviously, it would make more sense to just complete the deal, but that's the way i see it. tell them ok to cancel but they owe you the cancellation fee of aprox $269.00

[cbright1]

Docking the worker isn't really appropriate either.

Mistakes like this are simply costs of doing business. They are reminders that you need to tighten up your operation, that's all.

Recently, we executed a printing job and when I looked at the printed piece I found a number of hopeless errors that should have been caught by the employee in charge. We had to reprint the job in a hurry, and I think it cost $2,500. So that was a $2,500 learning experience for me and for that employee. There was no question of docking the employee's pay, that's just not how it's done.

Totally right. I own a machine shop. If one of my guys makes a mistake and I have to re-buy material and re-run the job, it's on me for not properly training the employee. If the employee continues to make mistakes even after proper training, they gotta go.