Eotech Return Authorization Request Wait Time Thread

[Soginator]

Can anyone tell us what the subject or email address they use is? Trying to search my inbox to make sure I didn't miss it or it didn't go to spam.

[3lsmc7]

Mine came from no-reply@l-3com.com

Although I do have two email addresses from my initial contact with them but I longer get replies from those also.

[Yugo]

<support.eotech@l-3com.com>

[E92335i]

support.eotech@l-3com.com

[E92335i]

The guys from ar15.com are getting their checks for December returns.

[hollowpoint67]

Got my refund yesterday.

[baekacaek]

I just wrote this to another thread:

From tech point of view it is all logical that in precision mechanism built from different materials-it will be shift, it is clear and kosher. What about other manufacturers, they don't have that shift or they don't got caught? I would not believe any optics made by anybody will hold perfect zero sighted at -40 and then put +120 and it will be no shift. 7075 has expansion rate of 13.1 micro inches/1 degree Fahrenheit. Probably adjusting screws made of brass (9 micro inches/1F) or stainless steel (minimum 5.2 micro inches/1F), seems like any case dimensional change with temperature will be not significant and it is inside sight itself, but ones this dimensional change projected to MOA-start growing up crazy. I just don't see how other manufacturers have their design works differently. Unless internal adjusting mechanism made of Tungsten or some sort of Silicon Nitride ceramic, it must be shift. Now, beside different materials, let's say everything is made from the same material-it doesn't mean they will expend or shrink evenly. Longer parts expend/shrink more then shorter parts. That means some all part of sight will be changing mechanical dimensions at same rate, but in absolute value differently-this will drive shift as well. Probably theoretically it is possible to design parts for adjusting mechanism different length from different materials and try to compensate absolute value of expansion/shrinkage, but it is only theoretical, practically I think it is still will be shift.
Bigger concern is electrical components, those are tricky, most of the components rated to -20C and for anything lower then that is already not ordinary over the counter components. Seems like EOTech doesn't have electronic failure, just mechanical shift.
I think this issue is more mental then physical.
I am designing devices which are working in temperature range from -55C (at altitude 30000') up to 80C. Our requirements for mechanical tolerances are not that tight as it have to be on optics. We testing/qualifying or product to full Mils-Spec 810, RTCA DO160 and others.

And BTW, I got my RMA approved, and I am on the fence now to return it or to keep it. Really don't want to find out 6 month from now that other manufacturer admits their optics has similar shift (I am pretty sure now somebody will start digging) and all will start over.

That's exactly what I'm thinking too. All material will expand and shrink under extreme temperatures. Who knows if aimpoint or other sights will also experience shift when tested under the same strenuous conditions as EOTech did

[AR-Ballistic]

Another thing I wonder... Being that the DOD is the one who brought the law suit on in the first place are they instructing servicemen in the various branches that were issued Eotech optics to stop using them? Immediately turn them in for something else? Interested to hear what soldiers who are serving and use Eotech optics have to say about all this.

[lab-man]

Mine was delivered a month ago. Never received receipt confirmation or response to 2 emails to confirm receipt.

[philster]

I got my refund check today - sent my optic back in Dec.

[Red9]

My 2 cents,
I live in the bayarea. Whenever i took my rifle shooting, it was always off 6-8 clicks to the right. i didnt think much until i heard about the recall. I posted this same question on another group and it seems alot of others had the same issue. Ymmv tho. this was just in my case, for my xp2.

[ShredLA]

I started the process on a XPS2, has anyone legitimately received a refund yet?

[Intimid8tor]

I started the process on a XPS2, has anyone legitimately received a refund yet?

You didn't read the past page, did you?

Sent from my SM-G920V using Tapatalk

[3lsmc7]

There is another thread here somewhere, where people have posted pics/confirmation that they have received refunds.

I shipped mine in last December and received my check sometime last week. HTH...

[West9319]

Source from soldiersystems.net ( http://soldiersystems.net/2016/02/11...e-in-the-mail/ ), eotech, and my own experience.

Checks are coming out from an outsourced company. According to interweb

My own experience Tried to RMA my 512 for delamination / fade and have it genuinely repaired then sent back... got put in with the refund crowed (to prevent this eotech has now given you the option to choose, would of been helpful a few months ago).

There is a hotline now where you can track your refund status. You actually talk to a real live person. Give them your info and SN and go from there. They can tell you the current status and your eta's eta if that makes sense. You even get a nifty case number.

From Eotech via email:

"Refund requests that have been returned can now be tracked thru our refund call center.

Please call 1 888 EOTHOLO

Option 3 in the sub menu

1 for the refund call center"

Hope this helps.