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Eotech Return Authorization Request Wait Time Thread

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  • #46
    Palmaris
    Calguns Addict
    • Mar 2009
    • 6468

    I just wrote this to another thread:

    From tech point of view it is all logical that in precision mechanism built from different materials-it will be shift, it is clear and kosher. What about other manufacturers, they don't have that shift or they don't got caught? I would not believe any optics made by anybody will hold perfect zero sighted at -40 and then put +120 and it will be no shift. 7075 has expansion rate of 13.1 micro inches/1 degree Fahrenheit. Probably adjusting screws made of brass (9 micro inches/1F) or stainless steel (minimum 5.2 micro inches/1F), seems like any case dimensional change with temperature will be not significant and it is inside sight itself, but ones this dimensional change projected to MOA-start growing up crazy. I just don't see how other manufacturers have their design works differently. Unless internal adjusting mechanism made of Tungsten or some sort of Silicon Nitride ceramic, it must be shift. Now, beside different materials, let's say everything is made from the same material-it doesn't mean they will expend or shrink evenly. Longer parts expend/shrink more then shorter parts. That means some all part of sight will be changing mechanical dimensions at same rate, but in absolute value differently-this will drive shift as well. Probably theoretically it is possible to design parts for adjusting mechanism different length from different materials and try to compensate absolute value of expansion/shrinkage, but it is only theoretical, practically I think it is still will be shift.
    Bigger concern is electrical components, those are tricky, most of the components rated to -20C and for anything lower then that is already not ordinary over the counter components. Seems like EOTech doesn't have electronic failure, just mechanical shift.
    I think this issue is more mental then physical.
    I am designing devices which are working in temperature range from -55C (at altitude 30000') up to 80C. Our requirements for mechanical tolerances are not that tight as it have to be on optics. We testing/qualifying or product to full Mils-Spec 810, RTCA DO160 and others.

    And BTW, I got my RMA approved, and I am on the fence now to return it or to keep it. Really don't want to find out 6 month from now that other manufacturer admits their optics has similar shift (I am pretty sure now somebody will start digging) and all will start over.
    sd_shooter:
    CGN couch patriots: "We the people!"

    In real life: No one

    Comment

    • #47
      Erion929
      Veteran Member
      • Jan 2013
      • 4706

      Originally posted by AlbcAlbrr
      I had two of them and they both worked fine. I don't understand why anyone wouldn't sent them back. I sent mine back because there isn't any guarantee that they will continue to work fine. Why would you want to keep a sight that may fail when you need it the most. EOTech might not even be in business 6 months from now.

      Finally, the company is a fraud. They knew about the problems and tried to cover them up, putting our service men & leo's in jeopardy. Also, you have to ask yourself what else they might be lying about or hiding. I don't want to have anything to do with them or their products.

      Plus, they devalued my optic by at least 50% on any resale....I'm not good with that.
      Join Active Junky for online rebates....$10 to both you and me!

      https://www.activejunky.com/invite/238017


      Comment

      • #48
        r8dr rider
        Senior Member
        • Mar 2009
        • 1983

        I refuse to own a sight that costs almost $500 that is not reliable. Ive had my 512 for 8 years and the battery life sucked and every time I took it to the range it was always a little off target. I always figured it was me but now I know what the problem was. I would be ok if it were a $50 sight, not $500. Now I'm waiting for my refund

        Comment

        • #49
          frickitsjon
          Member
          • Jan 2013
          • 226

          Sigh.. Im starting the RMA process

          What did you guys put into the RMA form for "description of failure"?

          Comment

          • #50
            97F1504RAD
            Calguns Addict
            • Dec 2008
            • 6318

            Requesting refund due to holographic shift

            Comment

            • #51
              frickitsjon
              Member
              • Jan 2013
              • 226

              Originally posted by 97F1504RAD
              Requesting refund due to holographic shift
              Ty!

              Comment

              • #52
                Trump1
                Member
                • Nov 2015
                • 289

                Originally posted by E92335i
                Eotech EXPS2-0
                Made 10/2015
                Price Requested: $540

                RMA Requested: 12/26/15
                RMA Approved: 12/30/15 + $15 shipping refund
                Package Shipped: 12/30/15 UPS GROUND
                Package Delivered: 01/08/16
                Refund Received: TBD
                I was wondering. Did you include the taxes you paid in your refund?
                Last edited by Trump1; 01-22-2016, 6:09 PM.
                sigpic

                Comment

                • #53
                  Intimid8tor
                  Calguns Addict
                  • Apr 2007
                  • 6607

                  Originally posted by Trump1
                  I was wondering. Did you include the taxes you paid in your refund?
                  There's a lot of variation in what they accept. On one of mine they accepted the ggg mount. On the other they didn't. I'll see what they actually pay at the end of the day.

                  Sent from my SM-G920V using Tapatalk
                  Starve the beast, move to a free state.

                  Bwiese: "You are making the assumption the law is reasonable/has rationale."

                  Comment

                  • #54
                    Trump1
                    Member
                    • Nov 2015
                    • 289

                    Originally posted by Intimid8tor
                    There's a lot of variation in what they accept. On one of mine they accepted the ggg mount. On the other they didn't. I'll see what they actually pay at the end of the day.

                    Sent from my SM-G920V using Tapatalk
                    Thank you. It's about $50 in taxes. I haven't decided yet on returning mine.
                    sigpic

                    Comment

                    • #55
                      E92335i
                      Veteran Member
                      • Mar 2013
                      • 2937

                      Originally posted by Trump1
                      I was wondering. Did you include the taxes you paid in your refund?
                      No tax. This was the full amount I paid from Primary Arms. They had free shipping when I bought it.

                      Comment

                      • #56
                        thmpr
                        Veteran Member
                        • Dec 2005
                        • 3785

                        Eotech 512
                        Refund request: $550
                        Applied: 1/19/16
                        Reason: Per lawsuit - Recall
                        Approved: 1/21/16
                        Shipped: 1/23/16
                        Delivered: TBD
                        Process Notice: TBD
                        Refunded: TBD
                        NRA Life Member

                        Comment

                        • #57
                          Soginator
                          Senior Member
                          • Mar 2013
                          • 1696

                          I'm kind of annoyed they said one business day to respond to the RMA requests but it is taking longer. I guess they are swamped. I'll give them until Tuesday to respond.
                          WTS HK USP45c http://www.calguns.net/calgunforum/s....php?t=1304283

                          Comment

                          • #58
                            Dave626
                            Senior Member
                            • Sep 2012
                            • 1038

                            Originally posted by Soginator
                            I'm kind of annoyed they said one business day to respond to the RMA requests but it is taking longer. I guess they are swamped. I'll give them until Tuesday to respond.
                            my return it only take 1 day for them to accept it. My friend's return , it takes 2 weeks to accept return.

                            Comment

                            • #59
                              lab-man
                              Member
                              • Nov 2013
                              • 116

                              Do you get an email back from them when it is received? Mine has been there a week and nothing.

                              Comment

                              • #60
                                97F1504RAD
                                Calguns Addict
                                • Dec 2008
                                • 6318

                                Originally posted by lab-man
                                Do you get an email back from them when it is received? Mine has been there a week and nothing.

                                Yes you should get an email acknowledging they have it. I think it took about 1 week after them getting mine to send me my email.

                                Comment

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