SGAmmo Shorting Bulk Orders + Poor Service

[gmeapush]

It's amazing to me that just because they are a "great company" that so many are ready to defend a bad response and bad service. You, " these fries are way to salty". Them, " that's cause I dipped my nuts in them before I served them to you. I'll refund your 50 cents and close your tab". Where do you draw the line. The OP wasn't asking for anything he was just doing what any "good company" should thrive on and that's customer feedback. Bad responses like that from a company that go unchecked will happen more and more often until eventually the same people who defended them will be saying how they used to be a good company.

[CaliforniaLiberal]

It's amazing to me that just because they are a "great company" that so many are ready to defend a bad response and bad service. You, " these fries are way to salty". Them, " that's cause I dipped my nuts in them before I served them to you. I'll refund your 50 cents and close your tab". Where do you draw the line. The OP wasn't asking for anything he was just doing what any "good company" should thrive on and that's customer feedback. Bad responses like that from a company that go unchecked will happen more and more often until eventually the same people who defended them will be saying how they used to be a good company.

Wherever the line is to be drawn, it is nowhere near missing one round out of five hundred. This complaint is a pointless, annoying waste of time for the OP and for SG Ammo.

[gmeapush]

The one round is in of itself insignificant. What isn't, is the horrible reply he got for just letting them know.

[JackRydden224]

Wow, I can't believe OP counted 500 rounds and I can't believe SGA gave that kind of response. It's truly OCD meets bad service. This won't stop me from buying from SGA because they've been good to me every time but objectively speaking their response is behind unprofessional, it reminds me of the rant Alex Robinson posted online.

[M1A_KICHI]

The one round is in of itself insignificant. What isn't, is the horrible reply he got for just letting them know.

I agree. The 1 round is not that big of a deal and it is true the OP was just giving feedback and didn't ask for anything BUT the reply given to him did not have to be so demeaning. Was it ever determined if it came from the owner Sam? If not let him know of the response that was given especially since the OP didn't want any money or rounds coming out of their pocket.

[Mitch]

Wherever the line is to be drawn, it is nowhere near missing one round out of five hundred. This complaint is a pointless, annoying waste of time for the OP and for SG Ammo.

Great thread, though.

[us.marshal]

Just plain silly.

SG ammo is great, I will continue to purchase the majority of my ammo from them. Take your $.38 and move on.

This...

OP, I find it hard to believe you posted this in the first place. Maybe it started as a joke or you were bored. Ah, I got it... Working on that post count.

[gwanghoops]

Sending more than a "FYI -- I was short one round" email requiring customer service handling is a total waste of time of the OP and sgammo. Did you expect sgammo to review and possibly improve their bulk ammo handling practices, acknowledge fault, etc.?

Like complaining to your boss, know what you are trying to get out of it.

Personally, I've been shorted a single round due to manufacturer mispackaging (not sgammo's fault), but never thought twice about doing something about it.

[pilot613]

i order from SG all the time, never had a problem. with that said if i was shorted more then 10 rounds i would be unhappy as well. but for one round i would not care, they are one of the cheaper vendors i purchase from and will probably continue to buy from them. just my 2 cents

[Shasta Frog]

What if yo got all 500 rounds and one was a dud? Would we still be having this discussion?

[hellayella]

just because of that, I decided send off another ammo order to SGammo...

[beenawhile]

OP, if you got an extra round would you send it back?

[hollowpoint67]

What if yo got all 500 rounds and one was a dud? Would we still be having this discussion?

OP, if you got an extra round would you send it back?

Excellent questions.

[Doc Hawk]

Stupid questions.

1) Shasta: No, duds happen and they aren't the fault of the reseller. The reseller in that case would have provided the contractual amount of rounds, which they represented for sale at a set price.

2) Beenawhile: False construct, since I didn't ask them to send me one even though I was shorted. If I didn't expect a replacement round, it makes no sense to expect me to conversely offer a return on an extra round.

Hollowpoint: A senior member who can't recognize stupid questions; thinks they are excellent.

[blazeaglory]

this whole count out your 500 stuff has me perplexed.

I would probably address that behavior first. It is mildly entertaining for many of us though.

Of course, your party, you can do as you please.
I always thought loose pack stuff was by weight, as some others here have stated.
Nonetheless, you were shorted. They owe you that one round if it was sold only by actual count.

I imagine if I was the guy at SG that received his complaint, I would probably have been a little incredulous about someone writing me over 1 round with a picture of the whole little battalion at parade rest there.

I may even have got a little snippy in my reply, may even have sent him 2 rounds as replacement and chalk it up to a miscount.
I may even have been rude.

May not be the best policy, but I do think vendors should be able to fire customers that are problematic.
I may be wrong, and it is only my opinion, but I don't really think the OP was being problematic.
The counted in rows thing is a little toward the edge the proverbial "bell" curve of normal though.

I bet the person that replied from SG kind of regrets being rude, especially with the backlash this causes(which will in all likelihood be pretty limited).

^^^That type of obsessive behavior is why we have megalomaniacs in power.