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SGAmmo Shorting Bulk Orders + Poor Service

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  • Doc Hawk
    Member
    • Mar 2011
    • 489

    SGAmmo Shorting Bulk Orders + Poor Service

    You may wish to carefully check your bulk orders from SGAmmo. I was shorted in mine, mentioned it to them without even asking for compensation, and they blamed me.

    I've ordered successfully from SGAmmo in the past, so when they shorted me (by one insignificant round) on a 500 round box, I sent them a polite note mentioning that I'd been shorted, I didn't need a refund or replacement, but that they might want to know about it since other customers may get offended by a similar shortage.

    I am positive it was missing because I pulled the rounds straight out of the box and into neat rows on the clear/clean floor, in order to bag them into baggies of 50 rounds. No rounds were transported or carried anywhere else, and of course I carefully checked the area in case I had somehow (somewhat unbelievably) thrown one around. I took a photo of my lineup and sent it to them. You can see the short stack in the bottom right.



    They replied that I should check my baggies because I must have put an extra one in one of them. They said it is impossible for them to short an order because they take boxes of rounds and dump them directly into an ammo can.

    I wrote back and said that I had not yet stuffed any baggies, and again pointed to the photo and the procedure I used to unpack their box. I said they should look at the photo for proof of the shortage, and that perhaps they dropped one of the rounds outside of the ammo can when they dumped it. I said that is not an impossible scenario, as they suggested.

    They didn't respond.

    So I got less than I paid for, and then I got blamed for it. A round of .45 ACP is not even half a buck, so it isn't the money. It's the principle; if all they'd wrote back was, "Oh, sorry - thanks for letting us know!" even with no offer of compensation, I would have felt great about it.
  • #2
    Citadelgrad87
    I need a LIFE!!
    • Mar 2007
    • 16916

    The exact same thing happened to me at a Pep Boys, I bought 16 spark plugs and at 10 pm, when I was almost finished, I realized the last box of 4 only had 3.

    I went back the next day and all I got was attitude. He said I checked inventory, and it says I have one, and here it is.

    He asked me what the odds were that the inventory was wrong. I asked what the odds were I would try to pull over one $2.99 item. He said I should have called. I said you closest 9, it was after 10 when I discovered it. He said "we are still here, you should have called". I said you're not answering the phone an hour after you close. Everything I said he came up with some stupid reply.

    He said he'd take me at my word, and I said I didn't care if he believed me, the odds were very high that someone working at a car parts store miscounted. Far higher than me trying to pull one over on a tiny item. I spent as much in gas as the plug cost.

    Some people's children.

    Can I gets cool starry bra for hijacking?

    Btw, you're OCD with taking photos of ammo laid out before bagging, you know that, right?

    Just saying I'm OCD, and I recognize it.
    Last edited by Citadelgrad87; 04-11-2014, 11:30 AM.
    Originally posted by tony270
    It's easy to be a keyboard warrior, you would melt like wax in front of me, you wouldn't be able to move your lips.
    Originally posted by repubconserv
    Print it out and frame it for all I care
    Originally posted by el chivo
    I don't need to think at all..
    Originally posted by pjsig
    You are talking to someone who already won this lame conversation, not a brick a wall. Too bad you don't realize it.
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    • #3
      Lifeon2whls
      Senior Member
      • Sep 2011
      • 1751

      Originally posted by Citadelgrad87
      The exact same thing happened to me at a Pep Boys, I bought 16 spark plugs and at 10 pm, when I was almost finished, I realized the last box of 4 only had 3.

      I went back the next day and all I got was attitude. He said I checked inventory, and it says I have one, and here it is.

      He asked me what the odds were that the inventory was wrong. I asked what the odds were I would try to pull over one $2.99 item. He said I should have called. I said you closest 9, it was after 10 when I discovered it. He said "we are still here, you should have called". I said you're not answering the phone an hour after you close. Everything I said he came up with some stupid reply.

      He said he'd take me at my word, and I said I didn't care if he believed me, the odds were very high that someone working at a car parts store miscounted. Far higher than me trying to pull one over on a tiny item. I spent as much in gas as the plug cost.

      Some people's children.

      Can I gets cool starry bra for hijacking?

      Btw, you're OCD with taking photos of ammo laid out before bagging, you know that, right?

      Just saying I'm OCD, and I recognize it.
      Just for you...

      "Cool Starry Bra!"

      Comment

      • #4
        Mitch
        Mostly Harmless
        CGN Contributor - Lifetime
        • Mar 2008
        • 6574

        That was lame. I like SG Ammo, buy a lot from them. But what kind of a response was that? "It's impossible for us to be short!" Oh, really? You're going to insult a customer over a single round?
        Originally posted by cockedandglocked
        Getting called a DOJ shill has become a rite of passage around here. I've certainly been called that more than once - I've even seen Kes get called that. I haven't seen Red-O get called that yet, which is very suspicious to me, and means he's probably a DOJ shill.

        Comment

        • #5
          joefrank64k
          @ the Dark End of the Bar
          CGN Contributor - Lifetime
          • Mar 2009
          • 10124

          Originally posted by Mitch
          That was lame. I like SG Ammo, buy a lot from them. But what kind of a response was that? "It's impossible for us to be short!" Oh, really? You're going to insult a customer over a single round?
          Especially at the volume they must be moving...or maybe the box they dumped from was short (since the ammo mfg.'s are going 24/7)...or...or...or...
          You will never, in your life, have a chance like this again.
          If I were you, I would not pass this up. I would not let this go by...this is rare.
          Come on...what harm??

          joefrank64k 251/251 100% iTrader?

          Comment

          • #6
            RP1911
            Calguns Addict
            • Sep 2007
            • 5198

            I think my eyes are playing tricks. Row 8 column 3 (from left) looks like 6 even with zooming the picture. It's probably the carpet pattern.
            RP1911
            -----------
            NRA Life
            CGN

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            • #7
              scifigunner
              • May 2012
              • 468

              Originally posted by RP1911
              I think my eyes are playing tricks. Row 8 column 3 (from left) looks like 6 even with zooming the picture. It's probably the carpet pattern.
              Nice catch, I'm seeing the same thing.
              Bill of Rights: Void Where Prohibited By Law

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              • #8
                .40Cal
                Senior Member
                • Nov 2008
                • 1271

                Originally posted by Mitch
                That was lame. I like SG Ammo, buy a lot from them. But what kind of a response was that? "It's impossible for us to be short!" Oh, really? You're going to insult a customer over a single round?
                ^ ^ Ha..ha. That is "some business tack". SG Ammo, if you read this you'll know how much bad publicity you're getting over a .50 cents round. You don't think a guy who laid out all 500 rounds neatly is going to BS over 1 round. However, shortage IS shortage = and that's what it is! Face it.

                I have bought bulk ammo from them too. Some never yet opened. But now I'm curious, and when I have some free time I'll do a count too. You figure if the sell to hundreds of customer, and each misses by 1 or 2 rounds, they'll have a Free case in no time...

                SG Ammo... Let me tell you what's customer service - - Few years ago, I did some grocery shopping at Costco. Cart was filled up so I put the 30-Pk Beer case on the bottom of the cart (after paying for everything) and took it to parking lot. As I loaded everything in the car, I forgot about the beer. Once I reached home, I couldn't find it among all the bags/boxes I had. I called them back. They went out to the lot to check their carts - it wasn't there. I was told to speak with a manager next day. I just went in and told the manager. It was obviously my mistake for forgetting the beer in the cart, and why would they even believe me, I could've taken it home and just lying. Anyhow, they gave me the beer case free. Why am I telling you this, cuz I still remember that service. How do you wanna be remembered?

                Comment

                • #9
                  Doc Hawk
                  Member
                  • Mar 2011
                  • 489

                  Yeah, I totally see it! It's a jpeg jaggy thing introduced in compression. I'll upload a higher res image.

                  Edit: Well, in higher resolution (uploaded) I'm ashamed to say it's actually a carpet stain.
                  Last edited by Doc Hawk; 04-11-2014, 1:59 PM.

                  Comment

                  • #10
                    bigbearbear
                    Calguns Addict
                    • Jun 2011
                    • 5378

                    This is very bad customer service on their part. I have a similar problem with my shotgun shells some time ago, 1 of the shells in the box of 25 has a defect and won't chamber into my shotgun correctly. The box of shells was a cheap one, $6.99, they were just birdshots I used for shooting trap (Estate brand).

                    When I emailed their customer service about the issue, they asked me for the lot number, apologized for the problem, and sent me a check for $10.

                    They basically paid me $10 for a single shell that cost me $0.28. Pretty nice.

                    Hope Sgammo.com will make it right for you, I've ordered some buckshots from them, my only order so far but I'll be wary about ordering more from them.

                    Comment

                    • #11
                      sohappy
                      Member
                      • Jun 2012
                      • 175

                      Originally posted by Doc Hawk
                      Yeah, I totally see it! It's a jpeg jaggy thing introduced in compression. I'll upload a higher res image.

                      Edit: Well, in higher resolution (uploaded) I'm ashamed to say it's actually a carpet stain.
                      The plot thickens!

                      Comment

                      • #12
                        cabinetguy
                        Release the Cabinets!
                        CGN Contributor - Lifetime
                        • Sep 2010
                        • 12659

                        Originally posted by sohappy
                        The plot thickens!
                        Hilarity would ensue if one of those groups showed 6 rounds

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                        • #13
                          gwanghoops
                          Senior Member
                          • Feb 2012
                          • 1452

                          Both parties can be right -- SGAMMO could be dumping boxes directly into ammo cans and you could be correctly counting.

                          One case I got from SGAMMO had a mangled box that was short one round (somehow whatever packs rounds into the plastic holders screwed up big time and resulted in most rounds in the box loose).

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                          • #14
                            thenodnarb
                            Veteran Member
                            • May 2009
                            • 2603

                            A friend once bought a case of 500 .45acp. It was cheap russian brown bear steel cased stuff. One box was short 40 rounds! Bought on gun broker. Seller was a dealer. Claimed the russians shorted the rounds. promised a refund. never got it. Life goes on.

                            How I Powder Coat Pistol Bullets
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                            • #15
                              hellayella
                              Calguns Addict
                              • Sep 2012
                              • 5578

                              I get my ammo in boxes from SGammo never individually wrapped etc

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