SGAmmo Shorting Bulk Orders + Poor Service

[Doc Hawk]

The plot thickens!

Yeah, carpet stain. That's a real plot twist. If that is what passes as exciting for you, I'd hate to see your version of boring.

I started out this whole thing by writing him:
---
Hello,
This order only arrived with 499 out of 500 rounds of 45 ACP (see photo - I was breaking the rounds out into bags of 50). I feel somewhat embarrassed for mentioning it, but it's the principle of it, and also some customers may be offended.
Thanks and God Bless

That's when he said check my math 'cause it's impossible. I wrote back to look at the photo and described my count. I said "What was shipped to me in the box is exactly what went onto the floor. Perhaps you missed the box with a round when you dumped one of the cases. Where initially I was not offended after a single round, now I am after your dismissive response."

He declined to reply.

So I wrote him and said:
If you had responded to the very first email with, "Oh, sorry - thanks for letting us know!" even without any offer of compensation, I would have considered the matter closed since it is merely one round of .45 ACP. I even said as much in my first email - that I was just letting you know since others might overreact.

However, since you have technically failed to deliver product I paid for, then blamed me for it and subsequently ignored me, I have now posted this photo on various Internet forums and websites letting the world know about your fraudulent bulk shipments and dismissive lack of customer service.

He replied:
Thanks, I love free advertising, If you want your 38 cents back it wouldn't be a problem, it seems absolutely absurd in the first place to me to make issue of this regardless of where the missing round is now. I'd try raking your carpet where you did your sorting and it will probably be in there somewhere, meanwhile I'll dig through the discarded packaging in dumpster and landfill to see if it got thrown out by accident and I'll go give a pissed off lecture the warehouse guys who did the packaging with the same negativity that you are giving me over a single 38 cent round of ammo. It all makes a lot of sense right? Don't worry I will close your account for you and you can post this email all over the web all you like.

So, to paraphrase SGAmmo: We may or may not ship you what you pay for. If you didn't get what you paid for, you are absolutely absurd for making an issue of it. We will also take five minutes to make up long stories about negativity spreading through our workplace instead of taking five seconds to say sorry.

[Doc Hawk]

Both parties can be right -- SGAMMO could be dumping boxes directly into ammo cans and you could be correctly counting.

Both parties cannot be right. SGAmmo maintains that, since they dump the boxes directly into ammo cans, it is impossible for a customer to experience a shortage. I make no such claim.

[BrokerB]

I have bought 10s of thousands of rounds from sgammo... no problem.

But I will admit I buy them by sealed cases and many have not been opened.

I didn't know they sold as low as 500 rounds. You breaking them down to sell on street corner like dime bags of weed....yo?

Haha )

[Doc Hawk]

I didn't know they sold as low as 500 rounds. You breaking them down to sell on street corner like dime bags of weed....yo?

Right beside my 100% mostly authentic watches!

[BruinGuy]

SG ammo is the tits! On bulk stuff they probably weigh it so one round off aint no big deal. It would cost more to ship a single round. I love SG ammo! Nothing but great service and great packaging, never had a single issue.

I'm with you on this, CAGuy. I thought Doc Hawk's post must be about Sportsmans Guide.

SGAmmo has always been a pleasure to deal with, with great prices, reasonable and quick shipping, and pleasant customer service in my experience. They also never charged exorbitant prices even in the midst of the "crisis."

It sounds like they could have handled it better, but OP is making a mountain out of a molehill. But you know what? He shouldn't order from them again. I'll continue to give them my business because in my experience, they're the best ammo vendor on the internet.

I can't believe he would expect a vendor to prostrate themselves like a supplicant begging for forgiveness over one missing round in a bulk ammo purchase.

I'm sure that this startling expose of their negligence will spread like wildfire across the internet and SGAmmo will soon shutter its doors as a result of the lost business, despite the overwhelmingly positive experience that the vast majority of their customers have enjoyed for years.

[nick]

Happened to me at CMP, 4 cans of .30-06 were 15 rounds short in total. Contacted CMP, they overnighted me the missing 15 rounds.

[kygen]

I know for the ATI demilled 7.62x39, it is done by weight, so it is more or less the stated quantity

[Rickrock1]

I have purchased countless cases of ammo from SGammo for many years with zero problems.
Sam the owner has a user profile here on calguns.

You should try reaching out to him on here.

[furyous68]

I'm with you on this, CAGuy. I thought Doc Hawk's post must be about Sportsmans Guide.

SGAmmo has always been a pleasure to deal with, with great prices, reasonable and quick shipping, and pleasant customer service in my experience. They also never charged exorbitant prices even in the midst of the "crisis."

It sounds like they could have handled it better, but OP is making a mountain out of a molehill. But you know what? He shouldn't order from them again. I'll continue to give them my business because in my experience, they're the best ammo vendor on the internet.

I can't believe he would expect a vendor to prostrate themselves like a supplicant begging for forgiveness over one missing round in a bulk ammo purchase.

I'm sure that this startling expose of their negligence will spread like wildfire across the internet and SGAmmo will soon shutter its doors as a result of the lost business, despite the overwhelmingly positive experience that the vast majority of their customers have enjoyed for years.

He wasn't expecting anything. Read the first email he sent them. Basically, if they can short you one, they can short you any amount. His original message was basically "Hey, you might want to be a little more careful of how you "dump the boxes" into the can."

Instead, he got attitude from a prick who thinks his **** don't stink. All the prick should have said was "Hey, thanks! We'll keep a better eye out for loose rounds when we fill those ammo cans."

And I'm sorry... if I paid for 500 rounds, I'd better damn well get 500 rounds. Since when do we accept getting shorted for something we paid for?

[Falstaff]

Im callling the waaaaambulance, and then my next call will be to sgammo to order 500 rds, i betcha i get 501 rds fer the price of 500!! I"ll fedex you the extra rd after the waambulance leaves.

[tgunsmoke]

While I think that it was a little excessive of you to email him about your one missing round, I get it... Kind of. But his reply, as a so-called professional business owner, was inappropriate.

I'd request your 38 cents (out of principle) and be done with it.

[AreWeFree]

He replied:
Thanks, I love free advertising, If you want your 38 cents back it wouldn't be a problem, it seems absolutely absurd in the first place to me to make issue of this regardless of where the missing round is now. I'd try raking your carpet where you did your sorting and it will probably be in there somewhere, meanwhile I'll dig through the discarded packaging in dumpster and landfill to see if it got thrown out by accident and I'll go give a pissed off lecture the warehouse guys who did the packaging with the same negativity that you are giving me over a single 38 cent round of ammo. It all makes a lot of sense right? Don't worry I will close your account for you and you can post this email all over the web all you like.

Is that last correspondence verbatim from their email?

I have spent a lot of money at sgammo, and honestly I've been nothing but happy with them. Overall their price+shipping is competitive and they stock a lot of ammo that I'm looking for, often it's some hard to find stuff that I don't see anywhere else. (Like the old Federal 9mm 115gr Classic Hi-Shok, cool stuff!)

However that last exchange, specifically the bolded text, goes way too far (if it's all true.)

Was this the owner?

[CaliforniaLiberal]

Did you know they prescribe drugs for OCD now?

[Doc Hawk]

Is that last correspondence verbatim from their email?

I have spent a lot of money at sgammo, and honestly I've been nothing but happy with them. Overall their price+shipping is competitive and they stock a lot of ammo that I'm looking for, often it's some hard to find stuff that I don't see anywhere else. (Like the old Federal 9mm 115gr Classic Hi-Shok, cool stuff!)

However that last exchange, specifically the bolded text, goes way too far (if it's all true.)

Was this the owner?

Yes, this is a direct cut and paste from the final email I received. I believe it is the owner, but I don't know their business. It is signed "Sam."

For those who are poo-pooing my complaint about a single round, please understand that this merely started as a heads-up about the shortage with no request for any compensation whatsoever. It was the attitude I received in return that compelled me to post. Put another way - this was not a big deal until Sam made it a big deal.

It's still not a big deal, frankly, it's just a customer service story. Many people have chimed in that they've had nothing but excellent service from SGAmmo. So long as close enough to what you pay for is good enough for you, and so long as you don't mention it if you don't receive what you pay for, I presume you will continue to have nothing but excellent service.

[Ocguy31]

I support your approach and am perplexed by the vendor's response. Although personally, I couldn't allocate the time to count/group/email over a single round. I do appreciate you and others keeping them honest though!

Actually I lied, I have nothing to do this morning and received a box of 500 loose 9MM from a different vendor. Might dust off the old counting skills. :P