Lost firearm from middleman? Help?

[smittty]

How so? Sounds like this Phil fella is impossible to communicate with. Based on his post above, when he does communicate it is defensive and someone else's fault.

I disagree.

The owner of the gun needs to know what he has. If he buys the wrong part it wastes the gunsmith's time.

Next time, have the gunsmith supply all the parts.

Yes, he'll mark them up but that also means he's on the hook for it if he makes the mistake.

And don't waste his time peppering him with messages and calls!

In this case the owner of the gun is at fault, and he's bashing the gunsmith for his mistake.

[The Gleam]

How so? Sounds like this Phil fella is impossible to communicate with. Based on his post above, when he does communicate it is defensive and someone else's fault.

You and your 21 posts since June are barking up the wrong tree.

And "Phil fella?" - That's just condescending.

Holy cow, you have NO idea or clue as to the lengths of how far beyond the limits of customer service Audiophil has gone to help thousands of California gun owners, especially here on Calguns, these past several years.

Put your speculation in check and start doing some reading 'round these parts, before commenting on the sidelines, when you have only gotten to the game at the end of the 4th quarter.

It's pretty clear a wrong part was supplied, and O/P needs to fix that. Simple issue; and O/P is right to worry about status, but sounds like the origination of the problem lies with solartactical, yet the issue is now conveyed and easy to solve.

Audiophil is character through and through, a class act. Right as rain.

---

[AregularGuy]

How so? Sounds like this Phil fella is impossible to communicate with. Based on his post above, when he does communicate it is defensive and someone else's fault.

I can attest to some difficulty with communication a few years ago. He seems to always be slammed with business, which is not a bad problem to have. He has also had a terrible time with personal hardships over the past few years, if what I read here is accurate. I don't begrudge him for being busy, and I see his side of things. But the difficulty with the backlog and communication has caused me not to shop with him since. I'm just too impatient.

He does good work and provides a service to us in CA. We are also paying for that service so consideration is due on both sides.

As a customer it's difficult to attempt several avenues of communication with no answer. Customers can't tell what's going on in a business or in the lives of the owners and employees. How could they know? Customers are focused on one thing typically, their items. I'm not saying it's right or wrong, just giving perspective.

[Somuchguns]

I ordered the galil ace gen 1 grip wrap.
This is what I ordered. I believe this is the correct one. https://imgur.com/a/jSn4Psb

And I did make contact asking if he could send proof but had no replies.. Found out later he had covid so I stopped bothering. Like I said on my initial post, this is my first time going through a middleman service, so I was unsure of the process. I just got worried because after I recontacted again there was no reply. So my paranoia was that, what if the gun was sent to wrong person or to wrong shop. This is why I created this thread reluctantly, trying to see if there was any other ways I could make contacts. I apologize for going this way but I had no other means I could think of. I have no doubts about the legitimacy or integrity of Phil. This was just me trying to see if I did anything wrong or what I could do or anything really to see if the gun is still there. And I should have explain better on my initial post. My apologies to phil.

Edit: and of course my paranoia does not help

[pacrat]

How so? Sounds like this Phil fella is impossible to communicate with. Based on his post above, when he does communicate it is defensive and someone else's fault.

Not only harsh but unjustified, coming from someone who has been here 2 whole months. Badmouthing a 13 1/2 yr member with a stellar reputation.

Lost firearm from middleman? Help?

What a CROCK of CRAP, and disengenuous thread title.

OP knew EXACTLY where his gun was and is. In these times where it can take upwards of 6-8 months just to get a stock shipped.

Have I yet mentioned "CROCK OF CRAP".

[Mikes748]

I can be the bad guy for being new, not knowing Phil's history, whatever other target you would like to put on my back. If somebody does not reply to their client timely it creates issues, it is that simple and is displayed here. We all have hardships, some more than others. It isn't the OPs fault that Phil seems to always be slammed with work. Time needs to be set aside to communicate with customers, it's part of business.

Please continue to take the easy route and disregard my thoughts and opinions because I am new.

[AregularGuy]

I can be the bad guy for being new, not knowing Phil's history, whatever other target you would like to put on my back. If somebody does not reply to their client timely it creates issues, it is that simple and is displayed here. We all have hardships, some more than others. It isn't the OPs fault that Phil seems to always be slammed with work. Time needs to be set aside to communicate with customers, it's part of business.

Please continue to take the easy route and disregard my thoughts and opinions because I am new.

I agree with this. There is a way to let your customer know you are backlogged and having personal issues without coming on and saying you don't work 24/7 and don't you deserve a day off. Obviously everyone needs downtime to tend to responsibilities but there are more diplomatic and less brash, and less entitled ways to communicate that to PAYING customers regardless of how much you have done for the "community". Just because you can doesn't mean you should.

Years ago I sent a pistol to Grey guns for some work. I never checked on it since I figured it would be a few months. One evening I got a call from Bruce himself to explain he had been sick with pneumonia, gave his apologies for the delay, and said he was working on my pistol himself. I would consider this an extreme example of customer service, especially in the gun industry.

I think if you're good at what you do everyone knows and appreciates it. They also really admire and appreciate when someone with that reputation humbles themselves when communicating.

[smittty]

I ordered the galil ace gen 1 grip wrap.
This is what I ordered. I believe this is the correct one. https://imgur.com/a/jSn4Psb

And I did make contact asking if he could send proof but had no replies.. Found out later he had covid so I stopped bothering. Like I said on my initial post, this is my first time going through a middleman service, so I was unsure of the process. I just got worried because after I recontacted again there was no reply. So my paranoia was that, what if the gun was sent to wrong person or to wrong shop. This is why I created this thread reluctantly, trying to see if there was any other ways I could make contacts. I apologize for going this way but I had no other means I could think of. I have no doubts about the legitimacy or integrity of Phil. This was just me trying to see if I did anything wrong or what I could do or anything really to see if the gun is still there. And I should have explain better on my initial post. My apologies to phil.

Edit: and of course my paranoia does not help

You asked the gunsmith to send proof?

[Motor Man]

Order up the correct grip then return the first one to Solar or sell it on CalGuns. Much faster and less headache.

[rlewpolar]

Lost firearm from middleman? Help?

Not only harsh but unjustified, coming from someone who has been here 2 whole months. Badmouthing a 13 1/2 yr member with a stellar reputation.

Lost firearm from middleman? Help?

What a CROCK of CRAP, and disengenuous thread title.

OP knew EXACTLY where his gun was and is. In these times where it can take upwards of 6-8 months just to get a stock shipped.

Have I yet mentioned "CROCK OF CRAP".

[M1NM]

How so? Sounds like this Phil fella is impossible to communicate with. Based on his post above, when he does communicate it is defensive and someone else's fault.

So he's should stop working on someone's gun and answer the phone 30 times a day? Or return calls at midnight? His calls are probably 110% You've had my gun for an hour now when can I expect it to be done.

[OlderThanDirt]

I think Phil needs to look at expanding his service offerings to include a fee for hand holding and coddling for those customers that require special attention.

[Mikes748]

So he's should stop working on someone's gun and answer the phone 30 times a day? Or return calls at midnight? His calls are probably 110% You've had my gun for an hour now when can I expect it to be done.

Took it to the extreme, eh? Giving a customer an email update every few weeks seems reasonable. No need to answer calls or text at midnight. Giving an ETA prevents the "you've had my gun for an hour when can I expect it to be done?" questions.

OP stated he has only heard from him once since 6/1 even after multiple attempts to inquire status. Paying customers deserve to know the status of the work being performed.

[Maulerrr]

I vouch for audiophil. He's done right by me for some guns compliance stuff as well as mags

[Dan_Eastvale]

Absolutely Any decent company these days will accept your assessment. Especially for something as trite as a wrap.