Turners Outdoors Issue

[The Gleam]

Normally in these threads I support the stores because in so many cases the OPs tend to whine about trivialities, but in this case (and as a business owner myself) I say Turner's needs to eat the mistake. It's not your problem the employee was not properly trained. You probably would not have made the purchase without the special (if erroneous) offer.

Businesses, like mine and like Turners, make mistakes all the time. When we make a mistake, we accept the requirement to make it right.

If I was the manager I would let the deal go through without a second thought. In fact, I'd probably have a few strong words for the second salesperson, suggesting that she can't expect customers to pay for the mistakes of other employees.

Agree, same here. One thing to mis-state the price, mistake in advertizing, and then not sell it at the mis-stated price, but to do the paperwork, ring it up, and push it through? It's a sale that should be honored. It's a contract, done deal.

Or FULL refund, including DROS fees, as if it never happened if it's an impossible hurdle. And never go into that Turners again (besides never going into the Reseda Turners, for so many similar reasons).

[russ69]

If you are happy with the price on the BFC15, then why not take that? If you are not happy about any part of that deal, ask for a full refund. Mistakes can happen, you went to a giant discount gun store and unfortunately you are experiencing the poor customer service that comes with discount shopping. It's not right but it's the way it is.

[mikeinla]

Really? why do so many people expect everything for free? She made a MISTAKE. Get over it. The fact that the OP said "I asked her several times if that was the final price" goes to show he knew that did not sound right.
Get your full refund and DROS and be done with it.
Everyone jumps on saying he should get a FREE gun because of a MISTAKE. You have never made a mistake??
Do you guys understand that a company has the make a certain profit and if they do not by giving away FREE guns because of a mistake they will just raise prices in order to make there profit???? In the end YOU will be paying for it.

[NorCalFocus]

Really? why do so many people expect everything for free? She made a MISTAKE. Get over it. The fact that the OP said "I asked her several times if that was the final price" goes to show he knew that did not sound right.
Get your full refund and DROS and be done with it.
Everyone jumps on saying he should get a FREE gun because of a MISTAKE. You have never made a mistake??
Do you guys understand that a company has the make a certain profit and if they do not by giving away FREE guns because of a mistake they will just raise prices in order to make there profit???? In the end YOU will be paying for it.

Yeah I made. $4,000 mistake this year. But you know what? I took care of it made my customer happy, and kept their business.

If a company raises prices to cover their mistakes, they will simply not last long.

[jeffyhog]

I've had nothing but good experiences with the Turner's Pasadena store. That being said, it sounds like their salesperson made a mistake and it should not be your responsibility to save their butts. As long as you have the receipt showing that it was paid in full, they owe you the rifles. I wouldn't even accept cash back. They made a deal, they need to honor the deal and deliver as promised.

[Clee]

Really? why do so many people expect everything for free? She made a MISTAKE. Get over it. The fact that the OP said "I asked her several times if that was the final price" goes to show he knew that did not sound right.

He asked multiple times to CONFIRM the price. If she says yes every time then a logical man is to conclude the price is right.

Everyone jumps on saying he should get a FREE gun because of a MISTAKE. You have never made a mistake??

Anyone who is in sales or owns his own business has. Usually the salesman eats the loss. Sometimes if you're lucky your manager will eat it. Mistakes are made all the time as a result there are consequences. This was not an advertising misprint beyond the control of the store. This was in store at point of sale and then again at the register.

Do you guys understand that a company has the make a certain profit and if they do not by giving away FREE guns because of a mistake they will just raise prices in order to make there profit???? In the end YOU will be paying for it.

Companies suffer losses all the time. One loss doesn't make a company increase its prices. What is does do though is better train their salesforce not to make that mistake ever again.

[drifts1]

Difference here is that Turner's played that "mistake" to the end. The deal is done, it's over, they are withholding his property. He's not trying to get anything "free", he paid the stated price in full, upfront. Asking over and over if the price is right only means he was trying to prevent this very situation, NOT that he was trying to get over on Turner's.

[scott_kart]

With the number of people, usually including an asst manager and a manager, that review and approve firearms sales/DROS at Turners, any mistake should have been discovered well before you paid for the gun. Keep going up the ladder until you get your firearms.

[baih777]

Call turners main office customer service. Get a name and ext and have your copies already scanned and ready to email.

[gl0ckc0ma]

Really? why do so many people expect everything for free? She made a MISTAKE. Get over it. The fact that the OP said "I asked her several times if that was the final price" goes to show he knew that did not sound right.
Get your full refund and DROS and be done with it.
Everyone jumps on saying he should get a FREE gun because of a MISTAKE. You have never made a mistake??
Do you guys understand that a company has the make a certain profit and if they do not by giving away FREE guns because of a mistake they will just raise prices in order to make there profit???? In the end YOU will be paying for it.

It's something called customer service.

When I was young, out of High School, I worked in retail for a bit and each place I worked at had a $200 - $300 cushion that I was able to give away (in Merchandise, of course) for any mistakes that might arise.

Sounds like Knucklehead is a frequent customer, wouldnt it make sense to eat the cost which in turn Knucklehead would be extremely happy and continue to purchase items at Turners.

[wweigle]

Definitely take this to the next level, district manager, corporate etc.... The deal is done, you have done your part. Their mistake. My guess is you will get the guns for the agreed price, but you will have to push them. Good luck.

[P5Ret]

I'd forget the idea of e-mail, especially on something time sensitive like a firearm pick-up. I'd call corporate direct, to speak to someone with the authority to make a decision on the spot. Do it from the store possibly on their dime. Tell the store manager that you are not happy with the service, and their resolution and want to speak to someone higher up in the food chain. If all that fails, you may have to suck it up and pay the extra $, prior to going to court to recover it. Court's are backlogged and it may be well beyond the pick-up window before the case even see's a court room.

[2zero9]

Tagged for outcome.

[Paperchasin]

Dam this definitely sucks to hear. Best of luck with this and please keep us posted

[subrvin]

The way I see it, you have several options;

1. Get a refund.
2. Pay the difference.
3. Tell them if they do not honor the deal, you will refer this issue to your attorney, the law is on your side and there is a specific law on these types of issues. I'm not an attorney but if you google "bait and switch laws in California", you will find this.

http://www.leginfo.ca.gov/cgi-bin/displaycode?section=bpc&group=17001-18000&file=17500-17509

I love Turners Pasadena, but I also have integrity and morals that will not be compromised for any reason. Good luck and update us when Rob replies.