I really really really hate OPTICSPLANET!

[Recession]

So if you guys remember my ordeal with a riflescope purchase last week through Opticsplanet, http://www.calguns.net/calgunforum/s...d.php?t=380395 I was not a happy camper. A lot of you told me they are a good vendor and that my issue was an isolated case and that I should give them another chance to rectify their mistake.... boy was that a mistake. Should have learned my lesson the first time.

So I needed a new pair of shooting glasses and Opticsplanet had a good price on them and decided to give them another chance.

The following is a chat dialogue between me and "Felix" via their online customer support.

Felix: Hello, Give me a second to review your question.
Me: Why does my items say "Item Force Backorder"
Felix: We are waiting for stock on the Wiley X Guard Tactical / Motorcycle Sunglasses w/ 3 Interchangeable Lenses and Case
Me: I was reassured 1 second before I hit the ORDER button that this item was in stock and it would ship out today.
Felix: Is there a replacement item you would consider or would you like to keep holding?
Me: why was I told this was in stock then?
Felix: Sorry, the problem lies when the order was imported the sku was not read correctly.
Felix: I will make the change and your order should ship tomorrow.
Felix: The item is in stock and ready to ship
Felix: Wiley X Guard Changeable Sunglasses, Smoke Grey, Clear and Light Rust Lenses / Matte Black Frame 4006
Me: it should have shipped today
Felix: WX-SG-GUARD-4006
Me: due to your error it will now get to me late
Felix: For the amount of $67.50
Me: can you upgrade the shipping free of charge?
Felix: I am not able to upgrade the shipping on this item.
Me: why not?
Me: optics planet messed up
Me: this item should have shipped today
Me: but it wont ship until tomorrow
Me: now it will arrive next week instead of this week
Felix: I do apologize for the inconvenience.
Me: so that's it?
Felix: Orders would go out within 1-2 business days.
Felix: Most in-stock items ship within 1-2 business days from our Northbrook, Illinois warehouse.
Me: i was told by your rep that it would ship out today
Me: was that a lie?
Felix: No, usually we are able to ship item the same day.
Felix: We do not promise it will ship out the same day
Me: but in this case, it was not able to ship out today, when in fact it could have, but you guys messed up with the SKU
Me: oh yeah? how come your rep told me it would then?
Felix: I am sorry we do not guarantee that the item will ship out the same day.
Me: then why did the other rep tell me it would?
Me: she told me "In stock ready to ship out today"
Felix: Our policy indicates that order will ship in 1-2 business days.
Felix: I do apologize for the inconvenience.
Me: then why doesn't your reps follow your own policy
Me: don't tell your customers that it's in stock ready to ship today
Me: 1st i find out that your system put me on backorder
Me: 2nd it didnt ship out today
Me: how long would it have been on backorder if i didn't bring this up and help you guys figure out that your SKU is messed up
Felix: it would take 1-2 business days.
Me: you're like a broken record
Me: horrible customer service
Me: go ahead and cancel my order
Felix: I will cancel your order and will send an email to confirm.
Me: and i will email this transcript, along with the other email transcript from my chat with the other rep earlier to your corporate staff

I mean seriously... WTF?!

[iareConfusE]

Eh, I haven't had any problems with OpticsPlanet the few times I've ordered from them. I have another order that I just placed last night and was shipped to me this morning. Sometimes their stuff says that it's in stock, but they may have sold the last one and just not updated their website yet. They may not have their website linked directly to their distributor's inventory, so they may have to do it manually like at the bike shop where I work at.

[Recession]

Eh, I haven't had any problems with OpticsPlanet the few times I've ordered from them. I have another order that I just placed last night and was shipped to me this morning. Sometimes their stuff says that it's in stock, but they may have sold the last one and just not updated their website yet. They may not have their website linked directly to their distributor's inventory, so they may have to do it manually like at the bike shop where I work at.

But they did have it in stock, they just mis-labeled it and it would stayed mis-labeled if it weren't for me bringing up this issue.

It had to absolutely have gone out today in order for me to receive it this friday, I think upgrading the shipping to atleast 3 day delivery for their mistake and actually helping them find out a flaw in their inventory system was the least they could do for their screw-up.

[surfNshoot]

stuff happens!! If one day makes or breaks it. You waited to long to order it.

[Recession]

stuff happens!! If one day makes or breaks it. You waited to long to order it.

That's what I said when I had to deal with them last week with a riflescope order that they completely FUBAR'd. But two times in a row that "stuff happens?" comon....

One day didn't make it or break it. They aren't the only ones that carry this item. Thought I would give them a chance, but unfortunately they managed to mess things up again. I'll just take my business elsewhere closer to home.

[CavTrooper]

Wow dude, get a grip. It seems you are just looking for something to get angry at, try some yoga.

[Recession]

Wow dude, get a grip. It seems you are just looking for something to get angry at, try some yoga.

[Super Spy]

I've ordered from them several times and had zero issues.

[SScott]

edit

[DirtNapKing]

Why are you having a $#it attack over some crappy beer goggles?

[Recession]

Why are you having a $#it attack over some crappy beer goggles?

It's the principle behind it. Wether it's a $60 pair of shooting glasses or a $1000 rifle scope, each purchase should be handled equally and the quality of the service should not diminish according to the price of your purchase.

[DirtNapKing]

They aren't the only folks in the world who sell Wiley X. I think you have pretty much beat the principle out of a dead horse on this matter. I would just find another vendor. I'm not 100% on this but I thought Harley sold those in there stores. I know alot of uniform shops stock them as well. Keystone in Covina and Westend in Claremont might be worth looking into.

[choprzrul]

Vendetta?

.

[Recession]

They aren't the only folks in the world who sell Wiley X.

I know. I think you didn't catch the part where I said "They aren't the only ones that carry this item. Thought I would give them a chance, but unfortunately they managed to mess things up again. I'll just take my business elsewhere closer to home."

[Recession]

Vendetta?

.