Orange

[Roering]

Approved and paid for my payment today. I submitted my initial renewal around September 20th so all in the timeframe was about 4.5 months with data loss on the migration. Going forward the OCSD is looking to have payments accepted through the portal. I have to think that the migration was a considerable challenge for the CCW department as they are generally turning renewals around well inside of 3 months.

[hotrail]

How many times did you have to call to get through to them for payment? Or will they actually call you back?

[zer01]

How many times did you have to call to get through to them for payment? Or will they actually call you back?

Following. I’ve been calling multiple times everyday since the 30th and leaving messages. I cannot get anyone on the phone to pay for my license.

[Ishooter]

OCSD has been becoming similar to LA and other unfriendly gun counties. They weren't like this before. It's frustrating to wait. I wonder if politics had changed OCSD.

[socal m1 shooter]

Following. I’ve been calling multiple times everyday since the 30th and leaving messages. I cannot get anyone on the phone to pay for my license.

Same here. Took just shy of 180 days for them to process the renewal application, and then it is difficult to get them on the phone.

Last renewal was done in about 45 days if I recall correcly.

But hey, look on the bright side. The homeless industrial complex is going great here in CA, insurance rates are increasing at many times the rate of inflation, and king gavin is making USAID money laundering look like amateur hour.

[hotrail]

Following. I’ve been calling multiple times everyday since the 30th and leaving messages. I cannot get anyone on the phone to pay for my license.

Same experience here. Been calling them multiple times a day for 4 days now. Leaving one VM message each day as well. No one answers, no one calls back.

[socal m1 shooter]

Same experience here. Been calling them multiple times a day for 4 days now. Leaving one VM message each day as well. No one answers, no one calls back.

The conventional wisdom is call them and keep calling them until you get a human being on the phone. That may have worked once upon a time, but it seems that sometime recently they added a phone tree wherein you can indicate why you're calling. The payment option is #3, but repeated calls to it were unsuccessful, at least for me, and for others here.

What worked for me was leaving a voicemail and having the presence of mind to take my phone off silent mode (which is how I keep my mobile close to 100% of the time). They did call me back but it was unpredictable. "Yeah let me read off my credit card number to you in this busy, noisy office filled with listening ears." Or, "yeah, I'm driving right now, let me pull over so I can safely read you my credit card number over the phone."

I'm sure that job-- calling people back for payment plus handling other calls-- sucks, but how much of that is self-inflicted? Say what you will about Permitium, but my last renewal took less than two months with minimal interaction. This one took six, with much more interaction (calls and emails). In a window of time where many are celebrating the elimination of appalling inefficiency mixed with corruption and jaw-dropping exposures of grift, injustice, and the worst parts of human nature, yadda yadda yadda, here we are in OC, taking a step backward.

Respectfully, OCSD shot themselves in the foot with this migration to the new processing app. The old system, you had to talk to someone on the phone to pay. The new system, same as it ever was... you still have to call. Is it too much to expect that when you fill in your application you could also fill in payment information so as to avoid these inefficiencies when approval is received? Come on, this is 2025 and we're living in arguably the richest nation in the world in one of the richest counties in that rich nation! Yet we are calling unionized employees to read payment information over the phone like it was 1973 or something.

[hotrail]

What worked for me was leaving a voicemail and having the presence of mind to take my phone off silent mode (which is how I keep my mobile close to 100% of the time). They did call me back but it was unpredictable. "Yeah let me read off my credit card number to you in this busy, noisy office filled with listening ears." Or, "yeah, I'm driving right now, let me pull over so I can safely read you my credit card number over the phone."

So less than an hour after my prior post, I got a call back. Talk about "unpredictable" -- as luck would have it, I was...let's just say I wasn't at my desk.

As socal m1 shooter noted above, probably just best to leave a message and wait for the team over there to call you back. It may take a couple days. No point in calling multiple times.

Sure the delays caused by the system conversion were substantial, but at the end of the day I am just grateful that Sheriff Barnes and his team recognize and support our right to carry. In the past the renewal process was always pretty efficient and I'm guessing it will be again soon.

[zer01]

What worked for me was leaving a voicemail and having the presence of mind to take my phone off silent mode (which is how I keep my mobile close to 100% of the time). They did call me back but it was unpredictable. "Yeah let me read off my credit card number to you in this busy, noisy office filled with listening ears." Or, "yeah, I'm driving right now, let me pull over so I can safely read you my credit card number over the phone."

Lucky! I have still yet to get a call back after multiple voicemails and calls a day.

[zer01]

Ironically less than an hour after I posted this I received a call to process payment.

[9Cal_OC]

Ironically less than an hour after I posted this I received a call to process payment.

Same here.

Should be in the mail next week. Luckily my new expiration date is todays date in two years rather than my old expiration date in January.

[Chewy65]

I plan on doing a renewal and am wondering if I I will have to pay for a psych exam. It wasn't much of a thing on the intitial application, but costs were limited to something like $150 befpre SB2. If I unstand, none is required for a renewal. Can someone please fill me on whether OC requires a psych eval for renewal? Thanks.

[Citadelgrad87]

Does anyone have recent update information? I am sitting on a 3/27 expiration, I submitted right before Christmas. My entire renewal is post migration.

[socal m1 shooter]

I submitted a complete application around 120 days prior to expiry and ended up having no permit for two months. Six months from application to receiving the renewed permit.

Based on a very small sample, I am speculating that they are priorizing dealing with the backlog on the basis of how long ago the application was received plus how long ago expiry was. In eary December one of the reps said that they were currently processing submissions from late July, yet it took them another two months to get to my early-August renewal submission. Someone who applied for a renewal after me (maybe 100 days before their expiry) received their renewal two months after expiry, same as me. It seems like it has been a similar story from posts on here, but with spotty access maybe some who would have shared before are less active. Less information, more speculation.

If you asked me to wager on when you will receive your renewal I would be betting on end of May. Maybe you will be fortuante and things will be moving faster by then? Hope for the best, plan for the worst?

[hotrail]

Does anyone have recent update information? I am sitting on a 3/27 expiration, I submitted right before Christmas. My entire renewal is post migration.

They seem to be getting caught up. Just be sure to get training done ASAP. They told me not to wait for any sort of approval before doing the renewal training.

I started pre-conversion and after the notice about the new system, the next email I got said I was missing the training and if I didn't upload it within 2 weeks they were going to cancel my application. Fortunately I was able to get a class right away and the they handled everything pretty quickly. So if you have made sure you uploaded everything including your training, I would bet they get it done before your expiration.

BTW had a good experience with EliteCCW. Not the cheapest course, for sure, especially since you have to buy their lead-free ammo for their range. But they also signed off my Utah application (which requires a signature and stamp from an approved UT instructor) so I was pretty happy with them.