Angeles range reloading store problem

[elsolo]

I know you didn't use them, you would be posting about pierced primers and asking for advice on a lawyer so you could sue.

[elsolo]

Yes. They recommended the wrong item to me and I want a credit and/or some effort to fix the problem they caused.

A store credit is a way to cut their loss. I'd use it to 'buy' other items that have a mark up / profit margin built in so its now a 100% loss. Heck; I'd have even been open to a partial store credit.

If it were not for hazmat fee I'd have this disputed on my card and refunded by now...

YOU bought the wrong item for your application because you were ignorant and let a sales clerk offer technical advice.

Once again, why should the store eat the loss on YOUR mistake?
It wasn't mislabed, mispackaged, or misrepresented, you just didn't know enough to buy what you needed.

I bet they even have reloading manuals and data in the store you could have referenced right then.

[Off the Roster]

sounds like the same guy that made me decide to spend my $ elsewhere too.

[sl0re10]

YOU bought the wrong item for your application because you were ignorant and let a sales clerk offer technical advice.

Once again, why should the store eat the loss on YOUR mistake?
It wasn't mislabed, mispackaged, or misrepresented, you just didn't know enough to buy what you needed.

I bet they even have reloading manuals and data in the store you could have referenced right then.

Because it was not my mistake. It was their staff's.

[elsolo]

How so?
They are not a consulting service, they are a retail store.

You bought bullets in .223 diameter, those are used in all sorts of chamberings other than .223 Remington.

It's not like you went to Autozone and asked for a brake caliper for a 2010 Ford mustang and received a Chevy Camaro part.

It's more like you went to the grocery store and asked the clerk what type of flour to buy so you can bake a cake. There are a bunch of different ones, and a bunch of different recipes, it's your job to know what you needed.

Are you pathologically incapable of accepting responsibility for your actions?

[sl0re10]

How so?
They are not a consulting service, they are a retail store.

You bought bullets in .223 diameter, those are used in all sorts of chamberings other than .223 Remington.

It's not like you went to Autozone and asked for a brake caliper for a 2010 Ford mustang and received a Chevy Camaro part.

It's more like you went to the grocery store and asked the clerk what type of flour to buy so you can bake a cake. There are a bunch of different ones, and a bunch of different recipes, it's your job to know what you needed.

Are you pathologically incapable of accepting responsibility for your actions?

No; I realise I made a mistake by shopping at the angeles reloading store. A mistake I will never repeat. But if any readers out there want to be overcharged and given incorrect reloading advice; I know just the place.

[wattspd]

The customer service that the op received is why brick & mortar stores are going out of business. A customer should never walkout pissed off or angry. Every attempt must be made to make things right even if it's the customers lack of knowledge that caused the issue.

Reloading is a hobby for most. In a hobby it should be expected that a customer might make a mistake and purchase the wrong item. If a policy exist of no refund or return on certain items the OP should have been offered the correct item at cost. For nearly all customers this would be a acceptable solution. Everyone is happy. Customer comes back to spend more money.

The businesses with the F you attitude don't last and with today's world of online social sites to post ones experience makes it even stupider to provide lack luster service. Not to mention the online store predators looking to close the doors of all these small stores and take all their customers. I have watched stores with these I don't care attitudes shut down for good. The ones providing a great customer experience are so full that you have to take a number to be helped.

I hope that a small store like this gets their act together and get with the times.

[Raralith]

No; I realise I made a mistake by shopping at the angeles reloading store. A mistake I will never repeat. But if any readers out there want to be overcharged and given incorrect reloading advice; I know just the place.

LOL, well you against the word then. Also, I've inquired about their returns policy and it's 30 days with a receipt. Did you give them lots of lip while you were there? Did you act like how you are acting in this thread?

[sl0re10]

LOL, well you against the word then. Also, I've inquired about their returns policy and it's 30 days with a receipt. Did you give them lots of lip while you were there? Did you act like how you are acting in this thread?

No. I just wanted something else, from the store, so I was pretty casual about it at the start... had a receipt... I bought the item recommended but it won't work for me can I get something else instead... and it was for a purchase from the week before... and when the 'nothing I can do' stuff started I was just firm that I didn't accept the answer (you could do something to make it right, and later, you could do something to make it right but your choosing not to....). The only lip was at the end. Check about disputing on my CC and I'll never shop here again. Even then; I'm pretty sure I was composed (figured I was being recorded ; youtube... nuff said).

But Wattspd is on the right track. If they explained they couldn't resell them so how about you keep them and sell them and we'll give you a couple more of those $14 boxes of bullets (or something) you bought with the primers... I'd probably go back.... and known to bring a reloading book...but be ok with it.... also; with the markup on the primers (and say bullets.. re: they get them for less than $14 of course... so two boxes don't cost them $28 out of pocket) they'd probably not have lost money overall if they offered something...

Heck; now I wish I recorded it... I'd put it up to show how the guy had no interest in finding out who was giving bad advice to their customers.... about using explosives.... that could really blow up in their face...

As to being against the world... conservative republican in California? Used to it.

[jallonnors]

Mr. Want Want Want....

Hey there Mr. SlOre10,

You are right! The Cashier could have let you keep the primers and give you money (Yes store credit is money). In This economy cashiers don't need to keep their jobs. And I am sure that they would not have minded going to prison for committing a federal Offence by taking the primers back and / or gone to jail for stealing. Just for you!!! Cause you have done your homework and know that it is illegal to take back, just to name a few, Powder, Primers, and Ammunition. He didn't ask who helped you because there is just 1 other person who could have helped you (there are just 2 people that I know of that work there).

You said that you are new to reloading. I'm sure that you will figure things out eventually in the mean time sell the primers here on calguns.

[Tanner68]

As to a contract or how the world works. There is no written contract I was told about advice; there need not be to demonstrate their liability. In fact; even if they were to create such a contract it would be legally useless / of no more value than the kinds handed out at parking lots and carnivals. They're [all] responsible and liable for their actions, advice, suggestions, products, and services. Even if they (and some of you) want to imagine they are not.

More of the double standard the OP is advocating. Not to mention, there are some industries, because of the nature of the products, in which all sales are final. This is one of them.

Sounds like the entitlement generation is having a moment.

[sl0re10]

Hey there Mr. SlOre10,

You are right! The Cashier could have let you keep the primers and give you money (Yes store credit is money). In This economy cashiers don't need to keep their jobs. And I am sure that they would not have minded going to prison for committing a federal Offence by taking the primers back and / or gone to jail for stealing. Just for you!!! Cause you have done your homework and know that it is illegal to take back, just to name a few, Powder, Primers, and Ammunition. He didn't ask who helped you because there is just 1 other person who could have helped you (there are just 2 people that I know of that work there).

You said that you are new to reloading. I'm sure that you will figure things out eventually in the mean time sell the primers here on calguns.

Like I said; the guy never offered to escalate the problem and or talk to someone above him with authority to make such decisions. No help at all. Which is why I'll stick to an on line vendor I've been using (that has way better prices btw).

Its a win win. They keep a few bucks while loosing my business forever and I work with a vendor I like.

[sl0re10]

More of the double standard the OP is advocating. Not to mention, there are some industries, because of the nature of the products, in which all sales are final. This is one of them.

Sounds like the entitlement generation is having a moment.

How is it a double standard? I'm not big on double standards so I'm curious if you can put a logical argument up showing one on my part.

I didn't claim to be an expert so I asked the staff before buying. I was given an answer that was incorrect by the staff member. Now I'm stuck with an item that won't work for me and the vendor won't stand behind what they sold me / that they suggested I buy for my application.

[Tanner68]

How is it a double standard? I'm not big on double standards so I'm curious if you can put a logical argument up showing one on my part.

I didn't claim to be an expert so I asked the staff before buying. I was given an answer that was incorrect by the staff member. Now I'm stuck with an item that won't work for me and the vendor won't stand behind what they sold me / that they suggested I buy for my application.

Wow, you are really making my case here. I bolded the part that is the double standard. I won't explain it any further. I have already expended too much energy on this thread and your lost cause. You have expended way too much energy on this. Good luck to you.

[sl0re10]

Wow, you are really making my case here. I bolded the part that is the double standard. I won't explain it any further. I have already expended too much energy on this thread and your lost cause. You have expended way too much energy on this. Good luck to you.

The 'argument' doesn't make any sense. I was just giving you a chance to make a point but looks like you just don't have one....

If I did this to a customer... I'd have tried to fix it.....