Avoid Irvington Arms

[TMC]

4) you lost it somewhere between the store and your house? or are you completely infalible and never loose anything but everybody else does?

Just a thought

I've shipped lots of different stuff and I would never pack a bolt loose in a box full of packing material. Taping it to the stock or something would have been a good idea.

[Steyr_223]

Per the IA rep this has been resolved. See this other thread on the Irvington Arms forum.

http://www.calguns.net/calgunforum/showthread.php?t=333208

There have been no further posts from seller and customer so it appears resolved between all parties.

[nrgcruizer]

To OP: I'm in the same situation with a different part of a gun that I PPT'd recently. Mine doesn't hurt, as much as, yours. But it's the principle. I'm being patient to see if it gets resolved before posting. I have read in the past of nightmare scenarios where a pistol that was clean came back dirty after 10days when it got PPT'd at a range.

As for me, it's not about the money anymore. It's the principle. We are required to wait 10 days by law. During those 10 days, our personal property is under the care & custody of the FFL. We should be able to walk out of every FFLs door with confidence that everything is still there and as it was originally presented.

I was going to go to Irvington Arms for a visit. No longer the case.

[guns_and_labs]

Just finished another pleasant transaction at IA. Everything was exactly as it should be, went the way that it should, they answered all my stupid questions, etc. Didn't even have to wait that long.

[norcal.xd]

that sux to hear... my .380 is up there right now till saturday... i traded my bolt action rifle for it but i keep the bolt in so i knew for sure it was there... you would think the owner would get you one just out of pure customer satisfaction...

[FelixEstrella]

that sux to hear... my .380 is up there right now till saturday... i traded my bolt action rifle for it but i keep the bolt in so i knew for sure it was there... you would think the owner would get you one just out of pure customer satisfaction...

Think how satisfied customers would be if IA just started handing out freebies .... honestly folks ..... try running a business.

[FS00008]

Felix,

Think how satisfied customers would be if IA didn't have so many jackwagons working there. I've been put off of IA forever now. Especially with Valkyrie Arms opening up.

[FelixEstrella]

Felix,

Think how satisfied customers would be if IA didn't have so many jackwagons working there. I've been put off of IA forever now. Especially with Valkyrie Arms opening up.

[Shug] YMMV. Like I said, I've never had a problem with IA, any employee there or any transaction I've completed there or with them. I've always been treated politely, professionally and in a way that makes me want to come back.

[Malthusian]

I like IA
In fact this thread has given me the impetus to head up tomorrow and give them some more business

Try running a FFL business. It is not easy

[dwtt]

(much deleted)

I called up Irvington Arms of Fremont, CA and had them take a look for the bolt. I talked to Dave and he told me he was the one who unpacked the rifle. He told me that the box had been jammed to the brim with packing materials and he had to take everything out of the box just so he could check the serial on the rifle. I told him about the missing bolt situation and he got pretty defensive about it but he said he would take look.

There's the problem. I used to live about a mile from Irvington Arms and bought from there when Martin ran the place. After Dave started working behind the counter I decided to go else where.
In the future, use Rob Blank in Milpitas for FFL transfers. He's never screwed up any transfers for me.

[rojocorsa]

Folks, I'll let you in on a little secret; retailers HATE private party transfers and/or transfers they didn't originate. There's no gain from their perspective and the pittance (legally they can't charge more than $25 for a FTF PPT, though some do anyway to cover their time) that they charge doesn't begin to cover the time needed to complete a transaction.

That retailers do these types of transfers anyway is laudable.

That this community (Calguns) would pile on IA and demand that they make it right is pitiful.

I think I've said in every reply - I realize I should have checked it before I left. So, moving on.

Felix, just about every gun store does transfers. Low margin or not, they do it and they make money off it. If they are too unhappy about doing them to offer customer service then they should stop doing transfers all together.

They do it because they are MANDATED to do so, not because they particularly like it or make money off it. The more ... um ... astute retailers will charge a percentage of the value of the gun and/or sales tax for transactions (not PPT) they didn't originate to discourage the practice. They can't outright refuse however.

In my opinion, it sucks that the FFL system even has to exist. I have reason to believe the OP buyer and the seller on this one. I also trust the opinions of FS00008 so this thread put me off IA.

[scotthmt]

Felix,

if the shop offered guns that weren't marked up 40% over MSRP, maybe they wouldn't do so. It's not cost effective to do an out of state transfer, and yet people do so still. Do you seriously wonder why? Shops are nickle and dimeing us to death. Also, some IA clown screwed with a pistol I PPT'd a few months ago and they never responded to a polite e-mail asking for them to not do it again and to acknowledge the issue. I will never shop at IA again unless they get rid of Frank and seriously modify their attitude. I know how a PPT works, having actually been on the dealer side many times in the past. The guy acted as if he was the be-all end all of firearms. I was prepared to go down and buy an Upper, and possibly a few other firearms. Frank's treatment of me, and how they screwed with my pistol and didn't admit it have made me never ever want to spend money there again. The OP's experience does not surprise me.

Frank does have a 'holy-er than thou' attitude. Hes just a bald blind old fat guy who sits behidn the desk and looks down upon his customers and when talked to he acts as if he's being bothered. I dislike him aswell, everyone else is alright though.

[Turbinator]

Try running a FFL business. It is not easy

+1

Just reading this thread makes me want to try running a gun shop just to see if I'd even do it right... I'd probably get worse reviews than IA and Turners combined..

Turby

[eeeeman]

Used to be one of my favorite stores

As a sales rep I know how to treat repeat customers and never take them for granite. Always go the extra mile to keep the business
.The thing is when you are treated as though you are not needed then its time to go else where.I have found the stores that like my repeat business and this is not the case anymore with Big Rich at Irvington arms. I simply shop esle where.

[tteng]

Insurance: I've always included shipping insurance as part of transaction; just never had to collect on them so far. It might (or not) help in this case.