Please DONT GO TO ACES PAWN SHOP

[acespawnshop]

Aye yah.......First off to the OP please find someplace else from now on.

Secondly I really do not care to chime in here other than these facts.

Yes, you had to purchase a cable lock and Librarian has already explained why.

I really do not know if one of my employees told you that you couldn't use a magazine with a capacity greater than 10 rounds for the safety demo or not. I wasn't there when that happened, but as soon you said that I told you they were incorrect.

You were upset that we would not REFUND your money on the cable lock that you had to purchase. You did not care to listen to my reasoning why and chose to engage in a shouting match between myself and OVER the customer that I was currently helping, and my other employee was helping at that time, since you had already been serviced and your transaction was complete. I frankly do not care to get into the reasoning behind my choices to not refund locks because I really do not care to go into details about how my POS system works and how I feel the state views the laws about cable locks and why they want them accompanied with each purchase. In your case of your interstate transfer you had three choices to comply. Purchase one here for $5, like stated at a very reasonable price, go buy one else where that is on the CA list of approved locking devices and provide us with a receipt showing that the lock was purchased within the last 30 days, OR bring your own lock to comply with federal laws and sign a safe affidavit for a gun safe.

Here is the real issue I have with you however. You wanted to argue and basically pick a fight and tell me how ignorant I am about CA laws and you acted like a total fool in front of everyone here and the other customers. You did not want to listen at all to what I had to say and THATS why I told you that we were finished and you could leave. Stop acting like at total Karen. But please go ahead leave your crappy reviews and flame me on Calguns. Yes this is Chris, yes, its my store and my FFL and I'm quite sure that the thousands of people who have transferred their firearms here are quite satisfied and my reputation on calguns is quite intact regardless of your post here trying to flame our business.

Also four times I asked you if you read the receipt and customer agreement that CLEARLY stated no cash back refunds for any reasons. AND my customer agreement that CLEARLY states that the customer is responsible for complying with all state and federal laws in regards to the gun locks. You did not want to listen and chose to try and argue instead.

You embarrassed yourself in front of the other customers, us and your family that was with you. So please like I said find someplace else from now on.

[The Gleam]

Shouting match O/P? In a gun store. Over the $5.00 lock?

Really, even if you felt it was not just, it's not worth much more than an ask, polite discussion, voicing disagreement and moving on, charge/no return or not.

I was with you on the warranted peeve-level discussion of it on a forum, considering all the other inconsequential things people discuss here, including butt-stuff - but raising holy hell over it and making a spectacle, is another whole plane of trouble and will never go over well.

Not cool on any day. Can't back that approach.

Sorry.

---

[S.A.]

Aye yah.......First off to the OP please find someplace else from now on.

Secondly I really do not care to chime in here other than these facts.

Yes, you had to purchase a cable lock and Librarian has already explained why.

I really do not know if one of my employees told you that you couldn't use a magazine with a capacity greater than 10 rounds for the safety demo or not. I wasn't there when that happened, but as soon you said that I told you they were incorrect.

You were upset that we would not REFUND your money on the cable lock that you had to purchase. You did not care to listen to my reasoning why and chose to engage in a shouting match between myself and OVER the customer that I was currently helping, and my other employee was helping at that time, since you had already been serviced and your transaction was complete. I frankly do not care to get into the reasoning behind my choices to not refund locks because I really do not care to go into details about how my POS system works and how I feel the state views the laws about cable locks and why they want them accompanied with each purchase. In your case of your interstate transfer you had three choices to comply. Purchase one here for $5, like stated at a very reasonable price, go buy one else where that is on the CA list of approved locking devices and provide us with a receipt showing that the lock was purchased within the last 30 days, OR bring your own lock to comply with federal laws and sign a safe affidavit for a gun safe.

Here is the real issue I have with you however. You wanted to argue and basically pick a fight and tell me how ignorant I am about CA laws and you acted like a total fool in front of everyone here and the other customers. You did not want to listen at all to what I had to say and THATS why I told you that we were finished and you could leave. Stop acting like at total Karen. But please go ahead leave your crappy reviews and flame me on Calguns. Yes this is Chris, yes, its my store and my FFL and I'm quite sure that the thousands of people who have transferred their firearms here are quite satisfied and my reputation on calguns is quite intact regardless of your post here trying to flame our business.

Also four times I asked you if you read the receipt and customer agreement that CLEARLY stated no cash back refunds for any reasons. AND my customer agreement that CLEARLY states that the customer is responsible for complying with all state and federal laws in regards to the gun locks. You did not want to listen and chose to try and argue instead.

You embarrassed yourself in front of the other customers, us and your family that was with you. So please like I said find someplace else from now on.

Signing a safe affidavit still requires a lock?

[acespawnshop]

Forgot this little nugget of information that I failed to mention and the OP failed to mention as well. The OP wasn't even the person doing the transfer! It was your family member who ordered it online, did the 4473 and background check. AGAIN we did not sell the OP this firearm but merely did the transfer. This is what the OP is complaining about how we insulted him by stating that we were doing "him a favor" as he put it. What I actually told him was that in the case of these online transfers we do them as a "public service" MY EXACT WORDS TO THE OP, and that we provide that service at the lowest cost possible for us to continue to operate and stay profitable. But again he did not want to hear anything like this or have any manner of a civil discussion on the topic.

To those in the thread asking about the mag. No, I don't care to sell mags here. That's not what we do. I don't order mags to sell to folks just for safety demos. We don't stock mags, we're a pawn shop that has guns for sale and some ammo and that's about it.

Yes, the locks we buy directly come from gun accessory supply. Our cost on those are about $3.50 each if I recall correctly. The only reason we buy those to sell is to comply with the laws. We sell them for $5.00 plus tax. We also will do the following if customers choose to bring us CA approved gunlocks we will set them aside separate from the ones we sell and we will give them away to the next customer who needs one. We will always use the FREE locks first if we have them so people don't have to buy something they don't need/want.

The OP would have had to buy a lock at the start of their DROS, and or do the safe affidavit for us then because we need to input the make and model of the lock in the comments section of the DROS per the DOJ regs in the DES user manual that you all don't have access to unless you're a dealer. So, at the time of the DROS being initiated we make sure the lock requirement is met.

We don't refund, here's why.

1. In my POS system if I refund any portion of the sale it basically removes that transaction and any records I would have in the future wouldn't show that we actually sold them a lock. Example in a DOJ audit we would have no proof that we actually had an "FSD PURCHASED" as we attested to when we signed the DROS paperwork.

2. I feel that the states laws are clearly written when it comes to the FSD requirements. If you purchase one it needs to be accompanied with the firearm when it leaves the store.*Something that the OP NEVER did either. They didn't leave until being asked to do so.

3. Its frankly not worth it for us to have to explain ourselves to our DOJ rep and or ATF in an audit how we could skirt laws by refunding gunlocks to customers. I would imagine that the state, that we all already know is NOT GUN FRIENDLY, would be happy with that practice.

4. And here is the real big one with gunlocks. NOBODY has to buy one from us if they don't want to. As I stated its on the purchaser to comply with the lock requirements. How people chose to comply is on them. Buy one here, buy one elsewhere, bring a lock (since this was a handgun) and sign a gunsafe affidavit. I don't care how one complies, only that you do.

[acespawnshop]

Signing a safe affidavit still requires a lock?

If its a handgun the federal laws state that a gunlock must be accompanied with the firearm. This is the child safety lock act of 2005. Again no law says that the customer must buy one only that one be accompanied with the purchase. HOWEVER CA has different laws also that must be complied with as Librarian already posted. CA says that the safe affidavit satisfies CA Law, but again signing the safe affidavit alone for handgun transfers does not satisfy FEDERAL law.

[Scratch705]

So with that respinse by aces, that solves that.

Wonder if op will respond/rebuttal.

[SkyHawk]

Signing a safe affidavit still requires a lock?

To comply with Federal, there must be a lock. A safe affidavit is only good for state law.

18 USC 922(z)

https://www.law.cornell.edu/uscode/text/18/922

(z) Secure Gun Storage or Safety Device.—
(1) In general.—
Except as provided under paragraph (2), it shall be unlawful for any licensed importer, licensed manufacturer, or licensed dealer to sell, deliver, or transfer any handgun to any person other than any person licensed under this chapter, unless the transferee is provided with a secure gun storage or safety device (as defined in section 921(a)(34)) for that handgun.

[IVC]

Agree with the OP - this is all about the attitude. Don't agree with the OP on whose attitude this is about.

[Garv]

https://www.calguns.net/calgunforum/showthread.php?t=539963&highlight=Cracker

[unclerandy]

Like I said earlier! I knew it was a wonky story by OP

[unclerandy]

My favorite part is that he came in with a lock and receipt. He conveniently forgot to mention that the lock and receipt were from Aces and that he wanted to return it. Total fail and misrepresented the whole thing.

[robledor]

Nope nope nope.
#1 your employee forced my dad to purchase the lock even after the fact that he had told you we had a safe both at home and portable lock....
#2 i never said it was my tranfer. Always said it was my dad
#3 your employee started to be an a**hole with me and we never started to argue it never got to that point you liar.
#4 are transaction was done after you deliver the gun....what I do with the lock after that IS MY BUSINESS. If I want to return it its up to me... hence you do cash only. You already are looking to scr*w people. But I should already know that you run a pawnshop that says enough about you. #5 I took my portable safe with me that meets Komiefornia requirements... what you should have done was returned my 5 bucks and we would have been on our way. And you were the one that made contact with me meanwhile you were talking to the black guy... YOU SPOKE TO ME... I was patiently waiting for you. But you had already made up your mind to argue with me.. have you never heard the customer is always right?? Perhaps you should learn from Dave at shoot so cal how to run a business with actual customer service. And I hate your attitude you are not doing anyone a favor or a public service it is your job as an FFL. If you don't like it then give it up. That goes to show that you are willing to loose a customer over 5 bucks and you were the rude one the fact that I corrected your employee and you did agree with me on that point made you look like a fool and that was what made you mad. Don't worry we are never going back thanks Chris

[sfe187]

I'm so glad Chris came on here and gave what really happened, he didn't have to.

OP is one of those I know the law more than you type. Arrogant big ego, his chit don't stink type. Good for you OP.

People like you I just point to this. All this over $5? your dad or grandpa need the gun to be transferred not Chris.

rs.jpg

[golfish]

OP, you really need to stop....just some friendly advice.

[robledor]

Once again go back and look at the footage. You never once gave me a chance to explain to you or show you the receipt....you had it in your mind to argue with me never even give me the chance to speak then when I told you had 2 strikes when your employees give out wrong info you lost it...then you said "im the FFL" yeah you run your shop more like CA DOJ than someone doing a "public service" this is perhaps what really really upsets me... how do you think you are? Sit down boy and eat some humble pie... you are not the only FFL in the area and if you don't make enough money raise your price...the only reason why this gun went to you was because the seller had you on file and my father did not want to make it hard on the seller since he wanted to ship the gun. You should re watch the tape and learn from your mistakes. You lied about me yelling at you....you were talking to the black guy then you told HIM to wait and you began addressing me.never did I do something to call your attention or worse yet interrupt your transaction with him...