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I already posted this in the vendor forum, but I thought I would share my experience this morning with everyone.
How to lose a customer in 10 minutes flat.
Thank you Fountain Valley Turner's for making my gun, ammo and accessory purchases easier, I'm never stepping into another of your stores again.
My wife and I have been shopping for a new gun safe. After weeks of shopping around we decided on the Winchester Pony 19. It's not on the high end of the price range I was looking for, but it would serve the purpose for our needs and it was on sale.
We had talked to a salesman last weekend who was helpful and showed us the features. We had discussed either picking it up or having it delivered (for a fee.)
Well, I had decided to go down and pick it up today in my truck thinking that they would help me load it because that's what the salesman had said. I went in, moseyed on over to the gun counter where a gal showed me a rifle, she was also the same gal who had helped my wife and I on the weekend when I asked about an EMP 9mm and looked at the S&W 586. She asked if I wanted to buy the rifle today, and I told her I needed to go up front and buy a safe. She put the rifle back in the rack and moved on to help someone else.
I go back up front to the safes and am looking at them again. A short feller in 5.11 gear walks past me a few times without a word, so I stop him and ask if someone can help me with buying a safe. He tells me to go to the back counter and pull a number. He then notices a tall red headed kid standing behind the counter and asks him if he is busy and tells him to help me when he said he wasn't. The kid shows me the safe one more time and asked me if I wanted it delivered. I said no if y'all could help me load it into my truck. The kid said they could, but I would have to sign a waiver. Whatever.
We go to the back counter so he can start writing it up on the computer and he goes into the back to check stock. There are none in the back, we walk back up to the front and there is one in a box next to the display. For some reason he has to ask his manager if he can sell the one in the box. The kid goes over to the short feller in the 5.11 gear (the manager, go figure) and asked him and said that I would pick it up now. The manager asks me if I brought anybody to help load it. I told him I was told on the weekend that they would help. The manager looks at me and says they don't load safes. He then asks me who told him, I didn't know the name (mainly because folks don't seem to give names anymore,) but I described the gent who helped us. The manager said he would talk to that salesman, but then said he didn't have an employee that matched that description. Then the conversation turned to having to ship that safe back to the warehouse and having the shipping company pick it up and deliver it and them trying to figure out how much it would cost me.
I then told the manager that the red headed kid told me they would help if I signed a waiver. The manager looked right at that kid and asked him if he had said that, to which the kid said yes. 5.11 started correcting the kid on the spot, he turned and told me he would retrain the kid and he apologized for the confusion.
I looked him in the eye and said "There's been a fair amount of wobble in the conversation in the ten minutes I've been here." I turned and walked out saying I would think on it.
Well, I'm done thinking. I'm not going back to this or any other Turner's. I probably could've got some friends together and picked that safe up. Then again, I can go to one of the other places I looked at safes at and pay a bit more and get free delivery for a bit bigger safe for not a lot more money.
I don't need to go there to buy the EMP 9mm that my wife wants. Nor do I need to go there and buy that S&W 586 that I am lusting after. That .30 cal Auto Ordnance Carbine looked like a fun range toy, that I'm sure I can find elsewhere.
I apologize for the long rant on what I consider a bad experience, but it is what it is.
Thank you Turner's for making all of my future purchases easier by not having to consider your offerings. I'll be sure to tell my friends.
__________________
How to lose a customer in 10 minutes flat.
Thank you Fountain Valley Turner's for making my gun, ammo and accessory purchases easier, I'm never stepping into another of your stores again.
My wife and I have been shopping for a new gun safe. After weeks of shopping around we decided on the Winchester Pony 19. It's not on the high end of the price range I was looking for, but it would serve the purpose for our needs and it was on sale.
We had talked to a salesman last weekend who was helpful and showed us the features. We had discussed either picking it up or having it delivered (for a fee.)
Well, I had decided to go down and pick it up today in my truck thinking that they would help me load it because that's what the salesman had said. I went in, moseyed on over to the gun counter where a gal showed me a rifle, she was also the same gal who had helped my wife and I on the weekend when I asked about an EMP 9mm and looked at the S&W 586. She asked if I wanted to buy the rifle today, and I told her I needed to go up front and buy a safe. She put the rifle back in the rack and moved on to help someone else.
I go back up front to the safes and am looking at them again. A short feller in 5.11 gear walks past me a few times without a word, so I stop him and ask if someone can help me with buying a safe. He tells me to go to the back counter and pull a number. He then notices a tall red headed kid standing behind the counter and asks him if he is busy and tells him to help me when he said he wasn't. The kid shows me the safe one more time and asked me if I wanted it delivered. I said no if y'all could help me load it into my truck. The kid said they could, but I would have to sign a waiver. Whatever.
We go to the back counter so he can start writing it up on the computer and he goes into the back to check stock. There are none in the back, we walk back up to the front and there is one in a box next to the display. For some reason he has to ask his manager if he can sell the one in the box. The kid goes over to the short feller in the 5.11 gear (the manager, go figure) and asked him and said that I would pick it up now. The manager asks me if I brought anybody to help load it. I told him I was told on the weekend that they would help. The manager looks at me and says they don't load safes. He then asks me who told him, I didn't know the name (mainly because folks don't seem to give names anymore,) but I described the gent who helped us. The manager said he would talk to that salesman, but then said he didn't have an employee that matched that description. Then the conversation turned to having to ship that safe back to the warehouse and having the shipping company pick it up and deliver it and them trying to figure out how much it would cost me.
I then told the manager that the red headed kid told me they would help if I signed a waiver. The manager looked right at that kid and asked him if he had said that, to which the kid said yes. 5.11 started correcting the kid on the spot, he turned and told me he would retrain the kid and he apologized for the confusion.
I looked him in the eye and said "There's been a fair amount of wobble in the conversation in the ten minutes I've been here." I turned and walked out saying I would think on it.
Well, I'm done thinking. I'm not going back to this or any other Turner's. I probably could've got some friends together and picked that safe up. Then again, I can go to one of the other places I looked at safes at and pay a bit more and get free delivery for a bit bigger safe for not a lot more money.
I don't need to go there to buy the EMP 9mm that my wife wants. Nor do I need to go there and buy that S&W 586 that I am lusting after. That .30 cal Auto Ordnance Carbine looked like a fun range toy, that I'm sure I can find elsewhere.
I apologize for the long rant on what I consider a bad experience, but it is what it is.
Thank you Turner's for making all of my future purchases easier by not having to consider your offerings. I'll be sure to tell my friends.
__________________
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