Never going to Turner's again...

[ZombieLivesMatter]

Yeah. Places like Turner's is probably more often than not the place people get their first gun. We need gun owners who vote, regardless of where they buy their guns.

On point. My first gun buying experience years ago, I tried to go to a small gun shop and the guy was pretty snobby and more so talked down to me. Instead I went to Turner's in Pasadena and had a smooth and easy experience with my first gun purchase, wait was awhile but I expected that from what I read so it didn't bother me. I have since bought many more guns from that Pasadena Turner's, AR15s, Kriss Vector, Remington 700, and multiple handguns. I also have bought from other stores now and done multiple PPTs and built a few AR15s, it became easier now that I'm knowledgeable, regardless of the store now, I know what I want to buy and don't need to talk to any salesman about it besides finishing the sale. But Turner's was my foot in the door to the gun world.

[SMarquez]

Let me tell you something I learned working at Bass Pro for a little while. Having a snit in front of the counter guys and posting your wah, wah stories on line doesn't mean a thing. The guys behind the counter never hear anything positive when things go smoothly. Anywhere. If you want results and can do it without useless emotion and threats, go directly to the manager and lay it out. I have a friend that had a problem with the archery dept. at BP. He was venting to me for 5 minutes before I told him exactly who he needed to talk to to resolve it. The store manager. He got back in cash and gift cards what it had cost him in terms of service, gas and a card for his time and aggravation. That employee was on thin ice anyway and I think there was another complaint and got walked a month later. I was at Turners in Rancho Cucamonga and saw the manager help a customer out with a problem She handled it with a smile and handed the customer a couple boxes of ammo for his troubles. The only way these stores will get better is with input to the right person. Just don't be an idiot about it.

[Endless]

I feel your pain.

I have been there a couple times and know most of the employees there do not know instate laws or out of state laws and know nothing about NFA items. Since I had never been I asked a couple folks about AOW items and both said what’s an nfa. So I gave them a brief explanation and they thanked me. Some of them have no clue. I would never buy a firearm from them but anything else is ok.

If you want anything done complain to the manager or owner.

[Revhendo]

Quick question...

HOW were you going to unload the safe....and then move the safe once you got it home ??

Because I find it funny...you do all this "research" to buy the safe....

But you have no plan to actually move the 430lb safe from inside the store to your truck ??

I mean what employee would want to lift a safe that would be a 140-150lbs for each guy to lift ??




_

OK, for the slow readers here. I own a fridge dolly and would have brought it and friends if I had been told that was the only way I was going to take it out of the store. It's also the same method I would have used to remove it from my truck when I got home, with the exception of it being my neighbor and his adult sons who would've helped me unload it. Why is that so hard to understand?
Did you read the response from Turner's corporate that has been posted?

When I went in there originally, the salesperson said I could have it delivered for a fee, OR they would help load it in my truck. Plain statement, why should I doubt it?

When you buy a built Hemi from your engine builder and he says he'll load it in your truck for you when you pick it up, do you doubt him? Do you question him? Do you tell him "No, I'll bring my cherry picker and load it myself?"

Tell me this. Who moved the safes to the front of the store?

[SMarquez]

They don't deal with NFA,why would you go in there asking about them? It's like going to Ford dealer trying to get GM parts. When I go to Turners, I go knowing what I want. I don't need things explained to me. Same thing as when I go to a motorcycle shop or auto parts store.

[AR-PISTOLCALIBER]

OK, for the slow readers here. I own a fridge dolly and would have brought it and friends if I had been told that was the only way I was going to take it out of the store. It's also the same method I would have used to remove it from my truck when I got home, with the exception of it being my neighbor and his adult sons who would've helped me unload it. Why is that so hard to understand?
Did you read the response from Turner's corporate that has been posted?

When I went in there originally, the salesperson said I could have it delivered for a fee, OR they would help load it in my truck. Plain statement, why should I doubt it?

When you buy a built Hemi from your engine builder and he says he'll load it in your truck for you when you pick it up, do you doubt him? Do you question him? Do you tell him "No, I'll bring my cherry picker and load it myself?"

Tell me this. Who moved the safes to the front of the store?

So once again...you "did your research".
And from your research....you didn't get anything did you ??
Also....ask yourself....what is the corporate policy at Turners regarding lifting heavy objects ??
Most corporations set a max at 50lbs.
So you just figured you will have 5 or 6 employees out there while the store has no one inside to help customers ??

And when I bought my 600lb safe....I did real research.
Most places that sell heavy safes have a fork lift....just like most engine builders.
Then they use the fork lift to load your safe...or engine...into your truck.

And that is the real issue here...

You tried to buy something, didn't do the research required before your purchase, and here we are.

It's nothing Turner's did wrong....it was you that made expectations that couldn't be met, and you didn't do your due diligence beforehand to find out what the policy is yourself.


_

[Revhendo]

So once again...you "did your research".
And from your research....you didn't get anything did you ??
Also....ask yourself....what is the corporate policy at Turners regarding lifting heavy objects ??
Most corporations set a max at 50lbs.
So you just figured you will have 5 or 6 employees out there while the store has no one inside to help customers ??

And when I bought my 600lb safe....I did real research.
Most places that sell heavy safes have a fork lift....just like most engine builders.
Then they use the fork lift to load your safe...or engine...into your truck.

And that is the real issue here...

You tried to buy something, didn't do the research required before your purchase, and here we are.

It's nothing Turner's did wrong....it was you that made expectations that couldn't be met, and you didn't do your due diligence beforehand to find out what the policy is yourself.


_

You're just wrong. I researched the product because I was looking for a RSC with a fire rating for a specific purpose. How much research is needed when the person you're dealing with tells you about pick up or delivery?
Here's the replies from Turner's corporate....
If you don't believe me, it's originally in this thread on their vendor forum here...

http://www.calguns.net/calgunforum/showthread.php?t=1435127

Originally Posted by ThatOneTurnersGuy View Post
Kevin,
I'm very sorry for the misunderstanding. Not sure where the miscommunication was but we dropped the ball and should have helped you load that safe. We do have guidelines for number of people to a safe depending on the weight, but that would at most mean waiting for two able bodied people to get free to load the safe. Not much I can say at this point besides we're sorry to have caused you this inconvenience and we have passed this along to all the necessary parties.

Quote:
Originally Posted by ThatOneTurnersGuy View Post
There was definitely a failure on our part. We appreciate you taking your time to reach out to us and let us know. Thank you.

[LEAD LAUNCHER]

You're out of line no matter what the sales person said.

Expecting other people to haul your purchase is ridiculous, that's not their job and no reasonable person would expect some store lackey to load up their multiple hundred pound safe in their truck, especially for free.

How ridiculous are you to even assume that would be ok?

Nope. He is not out of line at all. And it's not hauling your stuff-just loading it.

I've worked at several different retail stores that sold safes and at every one of them the boss and/or salesman would round up other salesmen and warehouse guys and get the safe in the customers truck or suv.

I've helped personally load safes in customer's vehicles countless times....standard operating procedure if you want to sell safes.

..

[Mesa Defense]

Bass Pro in CA helps folks load safes without a waiver. On multiple occasions

[walmart_ar15]

I have been to Turner's Torrance for several guns, including the first ones for myself and Mrs. Garv.

The only legitimate negatives I have with them is the convoluted amount of paperwork, internal procedures and time it takes to buy or PPT a gun and that it took over an hour for them to process my FSC.
(Less than 5 minutes for me to take it.)

My time is more important than sitting around waiting for them to go through their excessive procedures, I'd rather drive to RifleGear.
There and back is about the same amount of time.
(Excluding rush hour.)

Will I go there for the right deal? Yes, but not my first choice, I will look for other options and decide.

Similar experience with Torrance store. Sales would stand behind the counter "working" on the computer while people wait in front of them until a new salesperson clocks in, takes the next person waiting. Then magically the work behind the computer is completed and join in with conversation how the xyz rifle works, while others are still waiting in line.

[drunktank]

Let me tell you something I learned working at Bass Pro for a little while. Having a snit in front of the counter guys and posting your wah, wah stories on line doesn't mean a thing. The guys behind the counter never hear anything positive when things go smoothly. Anywhere. If you want results and can do it without useless emotion and threats, go directly to the manager and lay it out. I have a friend that had a problem with the archery dept. at BP. He was venting to me for 5 minutes before I told him exactly who he needed to talk to to resolve it. The store manager. He got back in cash and gift cards what it had cost him in terms of service, gas and a card for his time and aggravation. That employee was on thin ice anyway and I think there was another complaint and got walked a month later. I was at Turners in Rancho Cucamonga and saw the manager help a customer out with a problem She handled it with a smile and handed the customer a couple boxes of ammo for his troubles. The only way these stores will get better is with input to the right person. Just don't be an idiot about it.

That was probably Carol at the Rancho Turners. She's awesome. I agree taking it to management is the best case scenario. Turner's F'd up my last purchase and knocked off $100 for my troubles. They made things right and fixed their mistake as well since it was a misprint. The counter people couldn't give a rat's ***. They were all too busy talking about themselves and their so called shooting abilities.