Samson / Amazon Complaint

[whoreable]

Just a rant, not expecting anything maybe a little sympathy.

Purchased an Evolution rail from Amazon(opticsplanet), received my package and the rail did not have the Thermal bushing to attach to the barrel nut. I contacted Amazon who after a day told me to contact Samson MFG.

I contacted Samson MFG thursday with an email stating my issue. Friday morning no email reply. I called Samson MFG and told her my dilemma.

She said "So you want to purchase a Thermal Bushing, yes we have those"

I replied "No, I want you to mail me the original part that I never received.

"Let me put you on hold sir", she puts me on hold for 10 seconds. "Yes, we can mail you that!"

Can you mail that out today I asked, "Im sorry the mail already left for today, monday it will be sent out.

Monday comes rolling around, no Tracking #, I call and left a voicemail restating my story and how I felt like I was given the run around.

Surprise surprise, I get an email with a tracking this Tuesday the 9th. But! My Thermal bushing wont arrive till next monday, what a kick in the nuts! arghhhh

[The Gleam]

Wasn't too long ago that everything, no matter what it was, took 6 to 8 weeks. shipping.

Fastest rush shipping was about 4 to 5 days, and you paid 3 times what 1-day FedEx costs now even ignoring the difference for inflation.

Feel lucky.

Still waiting on that Annie Oakley Decoder Ring.

[AreWeFree]

Just a rant, not expecting anything maybe a little sympathy.

Purchased an Evolution rail from Amazon(opticsplanet), received my package and the rail did not have the Thermal bushing to attach to the barrel nut. I contacted Amazon who after a day told me to contact Samson MFG.

I contacted Samson MFG thursday with an email stating my issue. Friday morning no email reply. I called Samson MFG and told her my dilemma.

She said "So you want to purchase a Thermal Bushing, yes we have those"

I replied "No, I want you to mail me the original part that I never received.

"Let me put you on hold sir", she puts me on hold for 10 seconds. "Yes, we can mail you that!"

Can you mail that out today I asked, "Im sorry the mail already left for today, monday it will be sent out.

Monday comes rolling around, no Tracking #, I call and left a voicemail restating my story and how I felt like I was given the run around.

Surprise surprise, I get an email with a tracking this Tuesday the 9th. But! My Thermal bushing wont arrive till next monday, what a kick in the nuts! arghhhh

tldr, customer service was great. All is well, nothing to see here.

[Mitch]

tldr, customer service was great. All is well, nothing to see here.

Yeah, OP is complaining because they took a day to work the order through the system and put the part in the mail.

THAT'S OUTRAGEOUS!

[bk23103]

Sounds like a real non-issue, snowflake.

[IVC]

You are kidding, right? Sympathy?

Look up "Shooters Connection" on Yelp. Hilarious single one star review and a great response from the owner. That's how this thread looks to me.

[Mitch]

You are kidding, right? Sympathy?

Look up "Shooters Connection" on Yelp. Hilarious single one star review and a great response from the owner. That's how this thread looks to me.

https://www.yelp.com/biz/shooters-connection-georgetown

[SkyHawk]

1st World problems

And next time don't call Amazon for an order they simply fulfilled on behalf of another seller, call the actual seller (opticsplanet).

[Bansh88]

I have a hard time ever posting positive on this site. This thread kinda highlights why.

[Nor*Cal]

Wow, the horror.

Man OP, I hope you fully recover from this traumatic experience. What horrible service you received. Be sure to leave negative feedback on the items product page. And go into detail about your horrid experience so everyone knows how big of an entitled snowflake you are.

I hope you're just trolling us with this ridiculous thread.

[decepticon6551]

[DDM4556]

Its kind of sad that we've all become so accustomed to terrible service. If the rep told OP it would go out on a Monday, then it should go out on that Monday. Period.

We've all anxiously waited for something to arrive in the mail. Then it does, and its missing a part that is necessary for function. You wouldn't be disappointed? Annoyed? Having a customer service rep over promise and under deliver wouldn't make you more annoyed?

I would never do this to one of my customers. Whether they place an order for $50 or $5000, we keep our promises and correct our mistakes promptly. Its quite simple. Happy customers = more money.

Sorry to disagree guys, but businesses should care about you.

[Nor*Cal]

Its kind of sad that we've all become so accustomed to terrible service. If the rep told OP it would go out on a Monday, then it should go out on that Monday. Period.

We've all anxiously waited for something to arrive in the mail. Then it does, and its missing a part that is necessary for function. You wouldn't be disappointed? Annoyed? Having a customer service rep over promise and under deliver wouldn't make you more annoyed?

I would never do this to one of my customers. Whether they place an order for $50 or $5000, we keep our promises and correct our mistakes promptly. Its quite simple. Happy customers = more money.

Sorry to disagree guys, but businesses should care about you.

Sure, OP can feel disappointed and annoyed that his item was missing a part and the replacement to an extra day to ship. But to create a thread asking for sympathy? Give me a break.

Chit happens. And in this case he received very reasonable customer service and his problem was taken care of. And it's not "sad" that we have all grown "accustom to terrible service". What's sad is that so many people nowadays have this crazy feeling of entitlement and have zero patience.

What OP described is far from "terrible service".

[IVC]

Its kind of sad that we've all become so accustomed to terrible service.

There is a problem, they acknowledge it, they ship a replacement/missing part on their dime, they do it virtually immediately and you call that "terrible service?"

Sure it's a teachable moment for the company to train their CSRs to be more accurate and pay attention to details, but getting upset about ONE DAY and calling it a "terrible service" is a bit much.

Here is an example. "I won't use FedEx or UPS ever, ever, ever again. They had on their website that the package would arrive on Friday, but it got rescheduled for Monday and I had to wait two extra days in anxious anticipation. Terrible service." Makes sense?

[Limeman]

Sounds like the typical millennial "give it to me NOW" response (although the OP may not fit into that generation at all). I agree with many above - the CS sounds terrific and the OP should get a clue, relax or get a job waiting on tables to find out just what "right now!!" actually means.