Gotta vent about Turners

[SB1964]

Amazing, I've been the only person that's mentioned defective firearms coming from Turners huge gun sale events. I've bought 2 defective pistols from T's, early 90's. Had a friend buy one. Had another friend buy a Remington 870 with a broken extractor that nobody can remove. Amazing how many guys love T's gun sales. I wouldn't trust a FREE gun from Turners.

As far as PPT's, they turn them down all the time.

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Turners just has bad business practices. Like mentioned its a manager to check this, a manager to check that, go see the cashier, come back and 2 more manager rechecks, pull gun out of box and check serial number even though you've done it 3 times, now check once again with the manager. When they open in the morning they are only able to help 4-6 customers an hour. That's pretty slow with a staff of about 4 counter people. They had a gun I wanted and it was on sale the week earlier. I went in and while I was waiting a salesman was helping a lady that wanted a Sig 1911. She wanted the same one as her son but couldn't remember what model it was. The salesman and lady spent 25 minutes looking at pictures of sigs on the computer. That's just eating up sales time. Finally my number is called and I say I want that gun in the counter for last weeks sale price. They called a manager over and he pretty much told me tough **** sale ended last week. On PPTs half of the employees have to get their hands on whatever firearm is being PPT. When the counter person has to go to the manager they just set the firearm on the ground behind the counter while they go to the manager. Its just laying there ready to be stepped on. Not cool at all.

[Nopal]

Turners in Orange has given me pretty good service in the past. They do take quite a bit of time for DROS, but it's not to bad if you go off peak hours.

Turners doesn't sell some of the calibers I'm interested in so I don't even bother dropping in anymore. I usually buy at least a little bit of ammo each time I drop by a gun store. They tell me that there is not enough market for caliber so-and-so therefore they've never stocked it, but if they've never stocked it, how do they know? Meanwhile, ammo brothers is constantly selling out of caliber so-and-so because of the demand. But anyway, that's another rant for another day.

[Cokebottle]

That has NOTHING to do with Turners, that is all on you.

Undetermined DROS is not a denial.
Dealer MAY release on Undetermined. Some do, some don't. Turners does not by policy. I honestly don't know what I would do if I had an undetermined DROS. Call someone at the DOJ? May as well call the DMV. They'll be just as intelligent and helpful.

Undetermined DROS is the fault of the DOJ and their backlog.
We NEED for these people who have been victims of delayed and undetermined DROS to get together under CGF and file a legal challenge on California not accepting the Federal NICS background check.

Eliminate that aspect of the DOJ and the buyer is clear in 15 minutes, they know they can have their gun in 10 days.
DOJ still gets their DROS/Registration and $30

[Cokebottle]

They have me waiting for a letter from doj. I want my money so I can go elsewhere.

Or even worse... Instead of a letter from DOJ, they clear you, but it's now been 40 days and Turners will have to re-DROS.

Of course, they won't want to pay for that, so there's another $25.

[Nopal]

Isn't up to the FFL to release a firearm if the DROS is undetermined? I thought that was the case but maybe I'm wrong.

[Cokebottle]

Isn't up to the FFL to release a firearm if the DROS is undetermined? I thought that was the case but maybe I'm wrong.

Yes.
Turners does not release on "undetermined" by policy.

We need Turner's management (who are on this forum) to realize that the word is out, DOJ is issuing more and more "undetermined", and Calgunners will NOT be purchasing new firearms from Turners until this policy is changed.

I'm considering a .380 right now and Turners is not on my list.

[cnj]

He left out rancho too. They have a no photo policy. If i just payed 1k for something, I'm damn sure going to b taking a picture of it to prove they didn't mistreat it during the 10 day wait.

I have never been to the Rancho store either. I believe all of Turners stores have a no photo policy (I know Corona does). I THINK Ammo Bros does as well.
As a side note, after probably 100+ times of being in gun stores over 25 years, I have never even one time seen anyone take a picture of a firearm they looked at or were buying. Must be some new thing.

[RandyD]

The real problem is both the State of California and the ATF are willing to issue fines and suspend business licenses for minor infractions. Can you really place the blame on a business that wants to protect its investment, by putting in redundant procedures to avoid mistakes that bring the wrath of .gov upon them.

[Cokebottle]

I have never been to the Rancho store either. I believe all of Turners stores have a no photo policy (I know Corona does). I THINK Ammo Bros does as well.
As a side note, after probably 100+ times of being in gun stores over 25 years, I have never even one time seen anyone take a picture of a firearm they looked at or were buying. Must be some new thing.

Look at the "what do you have in jail" thread.
Calgunners have been doing it for a long time.

It never even occurred to me until today even though I've bought 10+ guns since that thread started and two handguns last year.


And yes... I bought my 380 and I did not buy it from Turners.

[I Swan]

Turners is a vendor/retailer on CGN with a vendor subforum someone could bring these things up to them. Better it is here though as on there have the ability to edit or lock things they don't like.

Like a little pouting toddler they locked the thread discussing why they charge an extra $5 for DROS on guns bought from their stock. Cheesy move that most FFL's do not do.

[Cokebottle]

Like a little pouting toddler they locked the thread discussing why they charge an extra $5 for DROS on guns bought from their stock. Cheesy move that most FFL's do not do.

Yep.

But at least that is disclosed up front.

Their pickup policy is that if you don't pick up within 30 days, you pay a restocking fee or pay for a new DROS.
So now, someone gets an "undetermined" DROS (no delay, no "hold", nothing telling them they can't release)... so now the buyer is in the tight spot of cancelling the sale and paying the restocking fee, playing the waiting game with DOJ (which may NEVER release that DROS), or take the chance and pay another $25 to re-DROS and hope that one goes through.

[NorzelKid]

As a counter point, I will say after many PPTs and new purchases at multiple different Turners stores, I have had nothing but the best service. Every. Single. Time.
Corona, Riverside, Pasadena, Orange, Signal Hill.....every time I was treated with respect and professionalism. Of course I was always respectful as well.

^^^^ This has been my experience as well, at every Turner's store that I've ever gone into. Turner's is one of my favorite places for PPTs and new purchases because of their excellent customer service, but I'm sorry to hear that others haven't had such good experiences.

[Soginator]

People still buy at Turners? Other than having good inventory, their prices tend to be crap.

[Cokebottle]

People still buy at Turners? Other than having good inventory, their prices tend to be crap.

Really?

They do price-match, and I got my SP101 at the same price as BassPro.

They might be a bit higher than Baboosh or Riflegear, but I've always found them cheaper than the "LGS"
I paid about $75 too much for my Shield to "support" Gunslingers.