Gotta vent about Turners

[Bushwack44]

I've done several ppts the past three years and doing one at Turners bites (especially when you're the buyer)!

I understand there's a general process/procedure that must be done. But only Turner's has the paperwork reviewed twice by two others besides the rep who helped complete the form. And then the most minute (and comical) issue seems to be picked up. In this case, my 40 minutes there (strating from the time I was helped) was extended another 25 minutes due to semantics.

In my case, my CDL has my condo number written as "Condo XXXX" while the utility bill I submitted for proof of residency has it as "apt (apartment) XXXX". Supervisor #2 who reviewed the paperwork found this to be a problem. After a few minutes of calmly explaining to him I have no control how my condo unit is described, I went to my car to get my gas bill, which also has it as "apt". Dude still had a problem with it. I then went back to get my car registration, where fortunately it has written Condo XXXX (like my CDL).

Am I venting over nothing or am I right in saying the supervisor was wrong to make an issue of this? My unit number was the same on all docs. I passed the background check. Dude didn't want to take responsibility over an "executive" decision whether to accept 'condo' and 'apt' as being one in the same.

[LADave]

Called turners in reseda and asked then 3 times to confirm they had what I wanted in stock... They said "yea we have plenty" ... I get there and wait almost an hour and when my turn comes up the manager says "we don't even sell those here" . I AM DONE WITH TURNERS... I'd rather pay a little more somewhere else then to go to these guys

[MrElectric03]

Typical Turners stuff, no surprise. I understand they don't want to make a mistake but they do take it to the extreme. Anymore any PPTs down the hill are all at ammo bros in Ontario. In and out in 20 min usually.

[mnichols]

I've had good and bad experiences at turners, including 2 ppt's.

They're definently nor concerned about their customer's time.

But there's a cost to expansion and success. It's hard to find good people in retail. Especially in a commission - based business.

I've had more good than bad treatment at the temecula location, and the ppt I did in Kearney Mesa went very smoothly.

[GSLapua]

40 minutes is quick for turners, I refuse to even go in the store let alone spend money with them. I would rather pay more elsewhere. What should take no more than 15 minutes takes hours at turners. Support or local small business guns stores. Most of them will match or come close on prices anyways.

[cdtx2001]

I went into a Turner's once just to say I did. Kinda like when I went into a Waffle House on the east coast, just to say I did.

Funny thing is, I felt the same walking out of Turner's as I did when I walked out of Waffle House. Dirty, ashamed, and had to take a huge crap shortly after.

[I Swan]

And yet Turners keeps expanding. Don't get me wrong I don't like them very well either but they must be something right. Really I haven't done much business with them lately for various reasons.

[cnj]

As a counter point, I will say after many PPTs and new purchases at multiple different Turners stores, I have had nothing but the best service. Every. Single. Time.
Corona, Riverside, Pasadena, Orange, Signal Hill.....every time I was treated with respect and professionalism. Of course I was always respectful as well.

[Moon Glorious]

If you've been there more than once, you have only yourself to blame. Use the time you have invested here complaining to travel to a more user friendly shop. I realize that's not always possible. I encourage you to go to the extra effort or expense. Life is too short. Sometimes good enough isn't. Sometimes the best deal is the one that costs more but goes smoother.

[Sir Toast]

I've had good and bad experiences. Once they couldn't PPT an SKS. They couldn't figure out it was an SKS with a "fixed magazine." I had to take it to another FFL. Almost killed the sale.

While it might be a hassle with "apt" vs. "condo," Turners was just trying to ensure things didn't get screwed up. They were looking out for you. I know it is a hassle, but better done right the first time. Annoying, but worth it.

[stilly]

As a counter point, I will say after many PPTs and new purchases at multiple different Turners stores, I have had nothing but the best service. Every. Single. Time.
Corona, Riverside, Pasadena, Orange, Signal Hill.....every time I was treated with respect and professionalism. Of course I was always respectful as well.

Yeah clearly you left out COLTON for a reason. And that reason is because nobody ever has a GOOD experience at COLTON...

Turners has been Mediocre-okay for me, but NEVER again shall I EVER go to Colton Turners... They all have their heads up their asses.

[1911Luvr]

Gotta vent about Turners

Part of the reason it takes so long for a ppt at Turner's is that they are just plain busier than any other gun store I've ever been in. They answer lots of calls while doing your paperwork, answer short questions,and various other things that can be done quickly so that others don't wait 15 minutes for a question to be answered. Yes, it's true that they are super picky about the paperwork, but when you process 20 times the applications of the small shops, I am certain the DOJ looks at you under the microscope, and they have a lot more at risk than a small shop. Their attention to detail stems from the DOJ coming down on them, so don't fault them for trying to make sure every I is dotted and every T is crossed per se.

Now as for service, I get truly outstanding service from them which is why I always go there. The cashiers welcome me by name when I walk through the door, and the guys behind the counter will always say hi and greet me even when busy. I'm not rich, and I don't spend an inordinate amount of money there so it's not like they're protecting their cash cow, but I do drop by quite a bit. I do have a bit of a soft spot for Turner's, because it was the very first job I ever had 30 years ago, but that would not make me tolerate poor service. I certainly won't stand up and say that every sales person in the store I visit provides awesome service, but most of them do and that is why I always come back.

[mikeinla]

I have no problem with people here saying they will NEVER shop at Turners. It makes the lines shorter for me when I go there

[TRSTNO1]

Bought my 1911 and Ruger at Turners of Huntington Beach. I thought everybody in there was kewl. Smooth sailin purchases, so no gripes/no complaints here

[TRSTNO1]

I have no problem with people here saying they will NEVER shop at Turners. It makes the lines shorter for me when I go there

ha ha