Turners in Reseda...UNFRIENDLY!

[shooterdude]

I went to Turners in Reseda today to pick up a rim-fire rifle that was in 10 day jail. The place wasn't busy at all with only 3 customers including me. I went to the counter with my paperwork and when recognized by a salesperson I said I was here to pickup a rifle and handed him my paperwork.

He went in the back and came out a few minutes later and laid the box on the counter. He proceeded to do the pickup paperwork while I inspected the rifle. This whole time he barely said 2 words to me. There was no warmth nor appreciation for my business, it was as if he was annoyed that I was even taking up his time.

Then he handed me a packet of papers and said "take these to the cashier to confirm the pickup then come back here to get your rifle."

The cashier was reading a book and seemed bothered that I needed her assistance. She review my paperwork then rubber stamped it and sent me back to the counter. While I was gone no more than 60 seconds the salesperson helping me disappeared. The only other salesperson was talking to a customer. My rifle was right there behind the counter. I said, "excuse me sir, I just want my rifle that is right there, here is my paperwork". He said "I'll be right with you". I said, "look, I waited to buy this thing, I waited my 10 days, the guy who was just helping me has disappeared so please hand me my rifle, here is your paperwork so I can be on my way, thanks". He gave me the rifle, took my paperwork and off I went.

At this point there were more employees in the store than customers and the guy helping me knew that I would be back from the cashier within a minute yet he disappears.

Yeah, I REALLY feel like Turners appreciated my business today. On the other hand, I bought a stripped lower from Riflegear last week and they couldn't be friendlier.

I hope Turners reads this forum.

[surfNshoot]

They have gotten a LOT better. Yes they do read this forum. I think I would have sent an email to someone to see what happens before I put them on blast out here. Give them a chance to fix the problem.

Rob Zubak
Director of Sales
robzubak@turners.com

Found this contact on there webpage.

[shooterdude]

They have gotten a LOT better. Yes they do read this forum. I think I would have sent an email to someone to see what happens before I put them on blast out here. Give them a chance to fix the problem.

Rob Zubak
Director of Sales
robzubak@turners.com

Found this contact on there webpage.

If it were just one individual delivering a bad experience then I would ask to speak to the manager but it was everyone that I encountered today.

Technically, there was no problem with the transaction, they are just a bunch of unfriendly cold fish in the store. From my perspective it's a systemic problem in their enterprise since it wasn't one person but all of the staff that I encountered.

If an enterprise allows their customers to be treated this way then they deserved to be outed publicly. This could be limited to the one store or it may be the entire chain but it was disturbing especially since they charge "handling fees" on new gun purchases. I paid a value add surcharge but received no value, which is subjective of course because I am sure that everyone in the store thinks they are awesome....right?

[Maddog5150]

Wow. You're pissed because he did his job and didnt want to be your best friend? What else did you want? A handy? An invitation to his superbowl party?
Did he say, "Take this up to the cashier douchebag and then come back for your ****ty rifle!" ?
I feel sorry that you got your feelings hurt for that. Most places I would be happy as hell if people just did thier job and didnt say to much to me less I want to engage in a conversation.

[lewisracing]

I went to Turners in Reseda today to pick up a rim-fire rifle that was in 10 day jail. The place wasn't busy at all with only 3 customers including me. I went to the counter with my paperwork and when recognized by a salesperson I said I was here to pickup a rifle and handed him my paperwork.

He went in the back and came out a few minutes later and laid the box on the counter. He proceeded to do the pickup paperwork while I inspected the rifle. This whole time he barely said 2 words to me. There was no warmth nor appreciation for my business, it was as if he was annoyed that I was even taking up his time.

Then he handed me a packet of papers and said "take these to the cashier to confirm the pickup then come back here to get your rifle."

The cashier was reading a book and seemed bothered that I needed her assistance. She review my paperwork then rubber stamped it and sent me back to the counter. While I was gone no more than 60 seconds the salesperson helping me disappeared. The only other salesperson was talking to a customer. My rifle was right there behind the counter. I said, "excuse me sir, I just want my rifle that is right there, here is my paperwork". He said "I'll be right with you". I said, "look, I waited to buy this thing, I waited my 10 days, the guy who was just helping me has disappeared so please hand me my rifle, here is your paperwork so I can be on my way, thanks". He gave me the rifle, took my paperwork and off I went.

At this point there were more employees in the store than customers and the guy helping me knew that I would be back from the cashier within a minute yet he disappears.

Yeah, I REALLY feel like Turners appreciated my business today. On the other hand, I bought a stripped lower from Riflegear last week and they couldn't be friendlier.

I hope Turners reads this forum.

Thats pretty much the same EXACT experience I had at Turner's Redondo, but I don't walk into a gun store and expect the guy to kiss my ***. Like you, I also standed at the counter and waited around for 5 minutes while 2 sales guys walked right past me without saying a word with ZERO customers in the store (3pm on a weekday).

Walk into Ammo Brothers Cerritos and they either say "take a number and wait to be called", or they see the paperwork in your hand and if they are not busy enough to use the number system, the guy is asking you how he can help out before you even get to the counter. Great service.

However, compare the two store locations... Ammo Bros mostly seems to get LEOs and guys who are cool and know about guns. Turners Redondo (although Redondo is a nice town) gets ghetto thugs driving into town because Lawndale, Compton, Gardena and Inglewood are all within 10 miles. So, the Turners people have to deal with *****holes all day who know nothing about guns. I would never work there, and I would certainly never hand over a gun to half of the people I have seen shopping in that store. Not Tuners' fault.

I'll still shop at Turner's, I just avoid ghetto crowd times of day. After all, I am not shopping for customer service, I just want a gun.

[shooterdude]

Thats pretty much the same EXACT experience I had at Turner's Redondo, but I don't walk into a gun store and expect the guy to kiss my ***. Like you, I also standed at the counter and waited around for 5 minutes while 2 sales guys walked right past me without saying a word with ZERO customers in the store (3pm on a weekday).

Walk into Ammo Brothers Cerritos and they either say "take a number and wait to be called", or they see the paperwork in your hand and if they are not busy enough to use the number system, the guy is asking you how he can help out before you even get to the counter. Great service.

However, compare the two store locations... Ammo Bros mostly seems to get LEOs and guys who are cool and know about guns. Turners Redondo (although Redondo is a nice town) gets ghetto thugs driving into town because Lawndale, Compton, Gardena and Inglewood are all within 10 miles. So, the Turners people have to deal with *****holes all day who know nothing about guns. I would never work there, and I would certainly never hand over a gun to half of the people I have seen shopping in that store. Not Tuners' fault.

I'll still shop at Turner's, I just avoid ghetto crowd times of day. After all, I am not shopping for customer service, I just want a gun.

Wow. You're pissed because he did his job and didnt want to be your best friend? What else did you want? A handy? An invitation to his superbowl party?
Did he say, "Take this up to the cashier douchebag and then come back for your ****ty rifle!" ?
I feel sorry that you got your feelings hurt for that. Most places I would be happy as hell if people just did thier job and didnt say to much to me less I want to engage in a conversation.

You both have it wrong and I am not pissed. I don't expect to get my butt kissed at a gun store but I do expect them to show even a tiny bit of appreciation for their customers. Everyone who works in sales learns that people do business with people they like, period. I wasn't their looking to make lifelong friends with anyone but it is not unreasonable for a customer to expect to be treated like a customer. Maybe you don't care and obviously Turner's doesn't either and it sounds like you have a great seller-buyer relationship because neither of you give a sh*t.
LOL!

[Steve1968LS2]

The one in Orange is really friendly.. the cashier is pretty cute too.. lol

Unfriendly was Ammo Bros in Cerritos.. they seemed annoyed when I came in to pick up two guns.

Riflegear is always friendly

I remember all of these things when it comes time to spend money.

[Steve1968LS2]

Walk into Ammo Brothers Cerritos and they either say "take a number and wait to be called", or they see the paperwork in your hand and if they are not busy enough to use the number system, the guy is asking you how he can help out before you even get to the counter. Great service..

Yea.. I had number 52.. there were 5 people in the store.. the counter was on 52.. so I'm standing there and two guys get clear and one starts to help someone and I say "arn't we going by the numbers?" and he says I will go call it to which I reply "well, I'm 52 and next"

He sees I have paperwork for a pickup and walks to the number machine and asks for NUMBER 53... WTF?

Then I call out (again) that I have 52 and he tells the other guy to help me.

It was obvious that he didn't want to be bothered with pick up paperwork.. I joked with the other guy that he just got screw by the lazy one.

Anyways.. I always feel that the counter guys at Ammo Bros Cerritos would be happier if the store was empty so they could BS amongst themselves.

[Cali-Shooter]

Unfriendly was Ammo Bros in Cerritos.. they seemed annoyed when I came in to pick up two guns.

Riflegear is always friendly

I remember all of these things when it comes time to spend money.

Agree ^ ^ ^. Ammo Bros. has lost it IMO. I don't like to go there anymore, they are not as friendly as they used to be.

Riflegear is my main PPT/DROS location.
As for Turner's, I know the one in Corona is a waste of time. They once jerked me around when I was there to PPT over a RAA (Russian American Arms) Saiga 762 rifle, making me and the PPT buyer wait over 45 mins, then when they finally got to us, said that they don't do the transfer on Saiga's because it was a "gray area."
Those Yahoo! reviews on most Turner's locations saying they suck sure are easy to believe, based on what I experienced. F' Turners.

[usmcchet9296]

I think this has more to do with a severe lack of customer service than anything
back in the day when I was a teen and working in the service industry I would have been fired for what today is just standard. Customer service sucks basically everywhere. I dont go to a gun story to get a blow job but most places I go to either have an arrogant head up there butt or think we come to them because they are gods. For the most part the Turners I go to in Pasadena is good by todays substandards and Gun Gallery in Glendale is good to better than most. Gun World in Burbank has deceint customer service but there prices are crap and the worst of them all is martin B Retting where they are super arrogant.

[DeathByDoubleDip]

I think this has more to do with a severe lack of customer service than anything
back in the day when I was a teen and working in the service industry I would have been fired for what today is just standard. Customer service sucks basically everywhere. I dont go to a gun story to get a blow job but most places I go to either have an arrogant head up there butt or think we come to them because they are gods. For the most part the Turners I go to in Pasadena is good by todays substandards and Gun Gallery in Glendale is good to better than most. Gun World in Burbank has deceint customer service but there prices are crap and the worst of them all is martin B Retting where they are super arrogant.

+1 to the Turner's in Pasadena. I picked up my 10/22 there a few months ago, and the same guy who helped me fill out the DROS paperwork was the same guy who actually brought the thing out in the box for me to pick up 10 days later (if you're reading this, thanks Ted!). Unfortunately, I wanted to facepalm when a younger employee on the other side of the counter was pressing someone to buy a pump action shotgun instead of a DA revolver, "because you can scare off intruders when you rack the pump." EDIT: I don't DISAGREE with the fact that racking the pump will do that, but I feel like telling someone that is like saying "Don't even bother practicing with this."

[Riflelover]

From my recent experience i'll go back to ammo bros in ontario much sooner then I will go back to Turners in San Bernardino.

[Izzy43]

My solution to these types of stores is easy. I don't go back. Sure they don't know that or even care, but if enough people don't go back they either get the message or they are soon out of the business. Complaining about it will not solve the problem. Much better to do something about it, talk with your feet and your wallet.

[bssybeep]

Yeah, I REALLY feel like Turners appreciated my business today. On the other hand, I bought a stripped lower from Riflegear last week and they couldn't be friendlier.

I hope Turners reads this forum.

I thought that was standard operating procedure for gun stores in California. Here in the Bay Area, I constantly get the feeling that they are doing me a favor by letting me do business with them. Usually never any sales (like I hear about in other states), most guns at or above msrp and rude or at best sullen service.

[Sabot]

The only problem I had with the Reseda store is when I had them send my Auto Ordnance M1-Carbine back to the factory to correct issues it was having. When the factory sent the gun back, nobody called me, and after 2 months I went to inquire about it, and they said it was returned a month ago. Other than that, I have bought many guns from them over the years and I have no complaints about their service.