BCM BCG - Totally shocked by BCM

[00foreman]

There's always a reason. They don't just blacklist people because of a simple problem from their end. Call and find out. I never had a problem with their products or service and will keep shopping there in the future.

[gasol1ne]

thats their right to refuse service. no biggie, like others said there are other places.

[Linh]

No shoes, no shirt = no service

Those BCM BCG are popular and are SOLD OUT.

[Sabian722]

Wow, this is a pretty incredible development from BCM... hard to believe they would do that...

[Steve G]

Hi David,

Due to issues that you had with us on your last order, we feel that you would be better served by another vendor. Our goal is to provide our customers with quality parts at a reasonable price while maintaining a high level of excellence in all areas including professional & quality customer service. We did not fully provide you the experience you were looking for on your last order, and we do apologize for this inconvenience. We have cancelled your order and credited your credit card. Please allow 4-5 days for it to post, depending on your bank cards policy.

info@bravocompanyusa.com
Bravo Company USA, Inc.

https://www.Bravocompanyusa.com

https://www.bravocompanyMFG.com

__________________________________________________ _______

This is a NICE way of telling you to go F yourself!

[HK Dave]

I'd be willing to bet there is another side to this story.

[jonzer77]

I'd be willing to bet there is another side to this story.

Yup

[P7Collector]

What a chicken **** move they pulled on you, sorry to hear.

[fmunk]

It's a seller's market. They can afford to do it.

[FatalKitty]

I deal with rude, incosiderate, and stupid customers every day. There is no way in hell i would ever tell them to **** off because they justifiably wanted a return on a defective item (whether the item was actually defective or not) its obvious that since the original issue was back in 2010 and its now 3 years later that a different upper solved the issue... so to you people claiming the problem is elsewhere, think about what your saying before you say it!
The reason customer service is important can be illustrated in threads like this. Anyone here own their own business that relies on customer service?
1 customer = (on average) 5 friends...
If that 1 customer has a bad experience, you just lost 5 potetial customers, and who knows... maybe another 25 when they tell their friends.
In my town i have heard 3rd hand about bad experiences from other businesses... why would i go there?

[obpwankel]

this is shocking news!

I am now worried what if i have a defected upper too? i have yet fired my ar15 i built! this worries me now haha since i bought an upper from them some time ago. and i also didn't know some vendors have the right to refuse to service to anyone!

[crazyalskn]

Maybe they oversold and just used that reason as an excuse. Bcm been excellent for me thus far.

this is the first thing i thought of....lol...If i were you I would try and phone them and talk to a manager and get more details on why they did this..

[crazyalskn]

Actually, after reading more posts here, im actually thinking Anonymous hacked their account stuff and sent your bcg to someone else!! lol

[markw]

Short version. The upper would not pick up the 2nd to last round. Sent it back to them. They said it was my lower causing he problem. So I sold the lower and bought a BCM lower. But still had the same problem. So they graciously said I could send it back for a full refund. I thought my product experience was just that of a "lemon", but their customer service the entire time was excellent. So I am doubly surprised at their response today.

Details here:
http://www.calguns.net/calgunforum/s...d.php?t=376628

Were these 20 round pmags? They've been known to do that, also the bolt not locking back sounds like a short cycling issue. Was the bolt well lubricated? I've had this exact issue only with 20 round pmags (blocked to 10) and an almost dry bcg. Lube fixed the issue. The ss cproduct mags worked fine in the gun. I suspect it was short cycling since it wasn't holding the bolt open on the last round.

[jeffrice6]

Where's grantc4i praising and defending them?

This..........