BCM BCG - Totally shocked by BCM

[DavidRSA]

I managed to snag one of the BCM bolt carriers groups that went up on their site yesterday. I did order from BCM before - an upper - and it had so many problems I ended up returning it. I was impressed with their level of customer service in taking the return that on Calguns I posted the following:

"BCM said they would take the upepr back and issue credit. I am pretty impressed with that level of customer service. "

Details of my original problem: http://www.calguns.net/calgunforum/s...d.php?t=376628

Today I got an email from BCM cancelling my BCG order because of my prior experience with them. See below. I am quite shocked that they would hold my previous bad experience with their product against me.

What do you guys think of their email below?


____________________________________
From: <info@bravocompanyusa.com>
Date: Sat, Feb 9, 2013 at 4:46 AM
Subject: RE: BravoCompanyUSA.com : Order #338379

Hi David,

Due to issues that you had with us on your last order, we feel that you would be better served by another vendor. Our goal is to provide our customers with quality parts at a reasonable price while maintaining a high level of excellence in all areas including professional & quality customer service. We did not fully provide you the experience you were looking for on your last order, and we do apologize for this inconvenience. We have cancelled your order and credited your credit card. Please allow 4-5 days for it to post, depending on your bank cards policy.

info@bravocompanyusa.com
Bravo Company USA, Inc.

https://www.Bravocompanyusa.com

https://www.bravocompanyMFG.com

__________________________________________________ _______

[Puuloa]

If BCM is refusing service due to a previous problem on their side, then their statement a out professional customer service is bogus.

[Dead*Reckoned]

Its there right to refuse service. I read you first thread, and it didn't seem like you being a PITA, so it seems a little weird they would do this.

[Enfield47]

That is weird that they would cancel your current order based on a faulty product you purchased from them a couple of years ago. They have the right to refuse service to you but it isn't a good business model to work from. It sends a mixed message saying we stand behind our products, but if you return it because it is faulty on our part, then we don't want to do business with you in the future.

[chslim586]

wow that sucks.

[rockstar]

I'd spend my money else where

[ZNiner]

That's a bit of a head scratcher right there.

[RW34]

Wow, makes you kinda second question yourself if you should purchase something from.

[xibunkrlilkidsx]

They have the right to refuse service. But, not sure why they would. I'm sure they are not hurting for sales right now. So all you can do is mark them off your list and try else where.

[BOOGIEMAN]

Really? What issues did you have on the upper?

[BeniciaHD]

I've never heard of customers being black listed!

[Jerm_79]

First post/response! And this seemed like a worthy one. I call BS BIG TIME on BCM. Yes, it is definitely their right to refuse service. BUT in that same breath, they go on talking about "professional & quality customer service". Cancelling your order is the exact opposite of that and, frankly, a load of s&%t. If they were truly concerned about your previous experience and REALLY wanted to live up to this rep they've given themselves, they would have taken this order and made it the BEST ORDER EVER IN HISTORY. They would have done this as a "THANK YOU" for still choosing BCM despite your previous negative experience. Deciding who it is YOU are better off doing business with while you're obviously still trying to do business with them, is slap in the face. BCM is (was?) high on my list of awesome companies, but this may have removed them entirely. Sorry for your, now 2, sucky experiences with them.

J

[NeoGeo630]

Very puzzling indeed. I have ordered from them many times with no hiccups. Although I have never returned anything, I can't imagine them blacklisting people for doing so. Maybe you should ask them why? If you even care to peruse it that is.

[StratORcaster]

Wow. They're butthurt.

[DavidRSA]

Really? What issues did you have on the upper?

Short version. The upper would not pick up the 2nd to last round. Sent it back to them. They said it was my lower causing he problem. So I sold the lower and bought a BCM lower. But still had the same problem. So they graciously said I could send it back for a full refund. I thought my product experience was just that of a "lemon", but their customer service the entire time was excellent. So I am doubly surprised at their response today.

Details here:

http://www.calguns.net/calgunforum/showthread.php?t=376628