Glockstore.com Unreachable

[jeffafa]

Ordered (and paid for ) a Gen 3 34 from them in mid-January via walk-in and was told it would be 6-8 weeks.
I still haven't got a call. I went in there a few weeks ago and they told me "You're 2nd on the list but we still don't know how long."
I Bought a 19 on the 4th of this month so I have a few weeks before I can DROS another new one anyway, but if it's not in by the time the 30 days are up I'll go back and see if I moved up on the list.

[LightsOut!]

Ordered (and paid for ) a Gen 3 34 from them in mid-January via walk-in and was told it would be 6-8 weeks.
I still haven't got a call. I went in there a few weeks ago and they told me "You're 2nd on the list but we still don't know how long."
I Bought a 19 on the 4th of this month so I have a few weeks before I can DROS another new one anyway, but if it's not in by the time the 30 days are up I'll go back and see if I moved up on the list.

Glocks are backordered nationally, so I'm not surprised.

I ordered a G17 Gen 3 with parts around the same time as you... I called this past month, and they said maybe another 1-2 months.

I've been patient, as they warned me that there is no ETA, and it's going to be "a few months" before I get it.

[boltstop]

The big problem with these guys (Glock Store) is that your order is accepted and then nothing happens.

I ordered a few magazines in January and there was nothing on the site to suggest that the magazines were out of stock - on other vendors sites I've seen things like out of stock, backorder OK, expected delivery etc.

After a couple of weeks I emailed them and tried calling.

I'll never buy from them.

[sltgunner]

Ordered through Amazon from them...

and got my item (slide plate) within a few days....not sure what's happening there.....perhaps it's the particular items that people are ordering.

[w6mvr]

I had a major problem with these guys a year ago - long before the current panic began. I could not get status on my order. They would not answer my emails and I could not get any help over the phone. When my order finally arrived a couple of months later, it was defective. I now avoid them like the plague. Amazes me that a potentially good company has virtually no customer support. I have read quite a few threads recently on forums complaining about this company. I wonder how long they will last as an online store before their reputation catches up with then.

[Sofatactical]

They have no problem taking orders, even if the parts are NOT in stock.
example:

http://www.glockstore.com/glock-factory-magazines/magazine-survival-parts-kit-for-glock

[G38xOC]

I ordered two items from them on Mar 15 .
Card was charged on Mar 21 .
Status Update on Mar 22 ( indicating shipping 5-7 days ) no tracking number
roughly 13 days later ( within reasonable i think ) showed in my mail box .
one item was wrong item .
yes , its very hard to get hold of their customer service .. send 3 mails .. many phone calls .... after many tries .. got hold of rep named Daniel .

very nice and professional over the phone . all my frustration went away due to daniel take care my problem . he told me they mis-packaged and right item was in stock . got the email confirmation with return shipping lable and shipped it few days ago . just waiting on the part now .

other than , no tracking number and hard to get hold of their reps . they did serve me well .

will I buy from them again ? only if it was FTF

[G38xOC]

well...my replacement came in today .. but looks like they didnt even bother to double check on the part ... because it look like same old part

[Stoked]

They're good guys over there. I live in San Diego where the Glock Store is located. I was in there last week to pick up a couple of things and talked to them about their apparent lack of customer service.

The guy helping me turned their phone system around so that I could see the lines and all 20 lines were lit and the phone was still ringing and ringing. It would stop only to start again 2 mins later.

They just aren't equipped to handle the volume of inbound traffic right now. I asked if they were trying to hire to get on top of it and they said they are hiring as fast as they can but right now everyone they are hiring is being put in the warehouse to fulfill orders. They'll get back on top of it but it may take them a while. It's a circus around there.

[jeffafa]

I want to also add that every time I've gone in there the staff that was working in the store were extremely friendly and helpful. When the wife and I were thinking about which model to get, Brady answered all of our questions and you could tell he wanted to put her at ease when it came to the lack of external safeties. I've been to a few different stores in the area and none compared when it came to friendly, helpful service.

[kantstudien]

well...my replacement came in today .. but looks like they didnt even bother to double check on the part ... because it look like same old part

What part are you looking for?

[jakejake527]

I was there today...installed parts for free... $90 trigger job only costed me $35

[atto]

Glockstore is great! Ordered a Glock 19 during early January, and they called a couple of days ago. Stopped by today and we were in and out within 15 minutes.

Now comes the hard part...

[Sofatactical]

Boo hoo, complaining that they are too busy? Really? Hire more people.
Of all the problems a business should have being TO busy is probably the thing any business would pray for.

[LightsOut!]

They finally got back to me.
Placed my order on Feb 7 or so, and they called me yesterday regarding my G17 Gen3 with parts being in stock and ready to ship; except for the extra magazines.
They verified my payment info over the phone along with FFL.
Super informative and helpful.
They (manager) emailed me today saying the gun left the gunsmith's shop, and will be shipped tomorrow morning along with tracking info to my email.
Excellent customer service.
This comes to show that they were just understaffed for the panic.
Great folks. Would do business with again.
Not recommended for impatient folks, especially during this panic.