Glockstore.com Unreachable

[Sofatactical]

Sent an email asking for an order update and to cancel another order 10 days ago, no response.
Started calling yesterday and there 800 number has been ringing busy for 2 days.
The local number has no answer.
I ordered parts 3 weeks ago that were in stock, now can't get a hold of them.
Anybody know whats up? they still in business?
This is not good customer service.

[NewbieDave]

While it may be their lack of customer services... but I think it's just bad timing to get any help at the online level period. You have the mass of people in the last couple weeks buying everything up, overloading pretty much everyone in the business; a lack of inventory because of Black Friday sales and end-of-year sales; and then you also have the Shot Show this weekend.

Most retailers with online shops has been forced to close their site just so they can focus on the walk-in retail business, which probably grew 10 times over night. So in my honest opinion... don't expect too much from most online store. Everyone's still trying to play catch-up. If you haven't been charged and you need to parts... go elsewhere. If you already been charged and haven't got a hold of anyone... diisrupte with your CC company and move on to another shop.

Just my opinion.

[Seaweed02]

The thing is....

While it may be their lack of customer services... but I think it's just bad timing to get any help at the online level period. You have the mass of people in the last couple weeks buying everything up, overloading pretty much everyone in the business; a lack of inventory because of Black Friday sales and end-of-year sales; and then you also have the Shot Show this weekend.

Most retailers with online shops has been forced to close their site just so they can focus on the walk-in retail business, which probably grew 10 times over night. So in my honest opinion... don't expect too much from most online store. Everyone's still trying to play catch-up. If you haven't been charged and you need to parts... go elsewhere. If you already been charged and haven't got a hold of anyone... diisrupte with your CC company and move on to another shop.

Just my opinion.

The thing is this. With Glockstore.com you can't just move on. Because they will let you fill up your basket/cart with things that are not instock, and then when they come in they will charge your credit card and ship it out to you. So if you find your credit card hasn't been charged yet, and you go to another shop for your item, you will end up buying it twice when Glockstore.com gets them instock again.

Their customer service is nil and I don't do business with them anymore.
Just my opinion.[/QUOTE]

[leman77]

maybe they are at shot show? lots of legit gunshops are closed because of that .

[Mr.1904]

A lot of them are at show. Along with a lot of other stores and companies in SD.

I was there today. They are definitely still open. But with a skeleton crew and being Insanely busy i can believe they've been hard to get a hold of. But i'm pretty sure it's been like that with any firearm company. Am i wrong?

[OMGofWar]

i feel your pain OP. i placed an order with them the last week of December and the only thing i've received is my order confirmation email. if i go to my account on their website, my order is still "pending." i've sent 3-4 emails to them, the last being a request to cancel my order with them, and no response there. i've tried calling, but the phone it just constantly busy. i don't mind having to cancel my order, but i can't even get through to do that. crazy out there.

[DeanGlock30]

Sent an email asking for an order update and to cancel another order 10 days ago, no response.
Started calling yesterday and there 800 number has been ringing busy for 2 days.
The local number has no answer.
I ordered parts 3 weeks ago that were in stock, now can't get a hold of them.
Anybody know whats up? they still in business?
This is not good customer service.

I'm having the same problem. I order some parts the first week in December. My order has not came yet. I guess i will keep waiting.

[Ajackz]

I've had a similar issue with a gun store in Alabama. I'd call ten times a day different times phone always busy. When I did finally get a hold of them they apologized but just didn't have the man power to keep up with everything going on.

Sent from my HTC6435LVW using Tapatalk 2

[Mr. E]

All I know is that when I visit Saturday's, they are telling customers that the computer system they have wasn't designed to handle the amount of orders they been recieving. I know the entire staff there is over whelmed with orders and are doing everything they can to keep up.

As one who has the opportunity to walk in and buy what I need, the place is great. I seen a cart full of guns waiting to de drosed. Really back logged imo.

Be patient. Just like any other online gun/ammo dealer.

[SoCalSw]

I know a few people over there, and EVERY time I have stopped by the place has been packed recently. They will have 3-4 guys working the counter and as many as 16 people waiting (I counted).

I text my buddy to see a good time to stop by and he is slammed all the time.

I have been on hold for 20-30 minutes with the NRA and they told me they are like 6-8 weeks behind processing memberships with the MASSIVE influx.

I have another buddy that owns a range and training studio...business is insane. Sold out of EVERY weapon, and classes are packed.

I was in Scottsdale a week ago, went to the Scottsdale gun club and other places....the cases are practically EMPTY! They had 200 round limit on 9mm and .223/5.56 ammo purchases. The only full case was the 'rental gun' case.

Times are a changing and MILLIONS of people are taking action.

Cut the glockstore a little bit of slack...they are good guys that are beyond slammed right now...as are EVERY other gun related business.

[Oceanbob]

Please consider this:

1. More business than anyone can handle. Mass confusion. 10 times the orders and 10 times the walk ins.

2. They also are at SHOT . They attend every year.

Be patient.

[h0use]

Most place are closed when shotshow is going on. Tons of parts have no ETA so you just have to wait.

[teebes]

I ordered some new springs for my Glock on the 1st. I received two out of the three items ordered today. No shipping email. Pretty lack luster, IMO. I'd avoid them if you have other reasonable options, but it's pretty clear all shops are slow/overloaded still

[SDM44]

I'm in a similar boat.

I placed orders back in mid-December, and it's been saying Pending on my account status. I've spoken to 3 different guys over the phone at different times, and have sent 2 notices via their messaging system on their website. I've asked to CANCEL my 2 orders since I no longer want the parts.

They charged me for both AFTER I've asked them 5 times to cancel my orders (charged me in the past week), and one says shipped but ther's no tracking number. The other says pending.

Basically I just wasted $600 from them when I requested to cancel my order. If they don't pick up this week, regardless if they're at SHOT (since they charged my credit card), I'm calling my card company and forcing a reversal.

[OMGofWar]

finally got an email response from GlockStore today regarding an order cancellation request i sent early last week. it was actually my 4th email to them about the order which i placed a couple of days after Christmas.

they cancelled the order and were pretty apologetic that they haven't gotten to the emails sooner. considering the amount of pressure all of these vendors are under these days, it's to be expected. i'm just glad i don't have an order pending indefinitely anymore.