Glockstore.com Unreachable

[desertexplore]

They are in Vegas spending your money.

[Evolution247]

I got a notice saying that my order now has an order number associated to it (odd because it had one before). I sent them a few messages asking if that means they now have product and are sending it out soon. I have yet to hear back from them but I'm sure they are busy at SHOT and are receiving a ton of emails like the one I sent. We'll see next week when they are back in the office.

[9mmlove]

I placed an order in jan 3 with 8 items. I have 2 items that came in the mail 7 days later. I got a email stating a barrel I ordered is on the way soon, but the 5 other items are back ordered and will be a while. But Stacy and Larry have kept me informed the whole way. Yes their phones are always ringing so it's hard to call. Emailing them may take a while too but they will get back to you. It's crazy everywhere in the gun and gun parts industry right now..

So don't trip they haven't forgot about you. I to was worried at first but not any more.

[9mmlove]

Hey!!! My USP tracking number for my barrel just came in a email

See, glock store Will come threw eventually. They are just vrery busssy right now. To all that are still waiting for a order, don't worry it's coming soon. I still have mags I'm waiting for like a lot of other people.

[limitdown]

Every single shop is ridiculously overloaded right now.
If my industry and company saw this kind of crazy overnight growth in volume (ie triple/quadruple), there's no way my crew and I would be able to handle clients in an efficient manner.

[kbenson]

Thinking about ordering a couple mags from them.

Do they charge your CC before it is shipped?

[LBDamned]

I think Magill's is associated with glockstore...

I have ordered CC items from Magill's and seem to remember some correlation - and subsequently have ended up on glockstore email list (I don't own or like glock)...

They did take a while to process and ship order - and I wasn't able to contact for update (yes, they did charge immediately iirc)... but they did ultimately ship my products (which are very good quality).

not sure if that helps - but I'm pretty sure they are related and if so, you should be fine as long as you don't mind the delay and lack of communication.

[MikeDidIt]

Sent an email asking for an order update and to cancel another order 10 days ago, no response.
Started calling yesterday and there 800 number has been ringing busy for 2 days.
The local number has no answer.
I ordered parts 3 weeks ago that were in stock, now can't get a hold of them.
Anybody know whats up? they still in business?
This is not good customer service.

I have the exact same problem. I ordered on 1/11 and immediately got an order number. I've heard zero since then and they aren't answering their phones. Unfortunately my order included a gun. If they would have told me they were backordered, etc. before I ordered, I wouldn't have ordered. Now I'm stuck nervously passing on other opportunities to acquire the same gun in hopes the Glockstore comes through in the end.

I accept that they are busy but this is the year 2013 and customer service is vital. Sure the entire industry is slammed but that doesn't excuse poor customer service. Compared with most in the industry, Glockstore is a large player. They created this problem by not communicating up front. I ordered because they led me to believe they had inventory. By being unreachable in the middle, they risk a lot of bad press.

When the dust settles, I hope they stop and reassess their business approach. Taking orders for products you don't have in stock is always a dicey proposition.

Optimist-Me suspects it will all work out

Thank you to everyone who commented regarding the reputation and usual reliability of the Glock Store. I feel a little less queasy.

-----
Thanks!
Mike

[Evolution247]

Still coming up short from hearing back from them...sent 10+ emails over the past two months and have yet to hear anything. Frustrating.

[echopapa]

Its strange - I ordered from their Amazon storefront and they shipped ASAP...I order from their glockstore.com front, and I hear nothing from them....

[SixPointEight]

I ordered just before super bowl, they don't answer phones or emails, I ordered because they don't list items as out of stock even though they are. I have concerns with the firearm being us made, and therefore off roster but I cant get in contact with them to verify or cancel the order, so I've missed a couple deals I could have made in the mean time. Horrible service. I wont do business with them again, nor will I reccomend them to anyone.

[LightsOut!]

Yeah, just be patient. I was a bit worried at first and hesitant on placing an order... especially a handgun (Glock 17).

I called them for two days straight and got through. He said firearms are backordered for 2-3 months. And of course, regular parts/orders will be delayed due to the "craze" that's going on.

I went ahead and placed the order this weekend anyway. We shall see... but yes, they're customer service is not that great. But like others have said, could be because of this panic, and they may be short on staff.

[jdogg2000]

It was pretty funny... I placed an order in early December and head nothing for about 5 weeks. Then I sent an email requesting an order update... Heard nothing back for another 2 weeks. Then, I got a voicemail from them stating that the items were finally in-stock but I had to call within 24 hours to update my credit card info since the card I had originally made the purchase with back in December was expired. It was impossible to get a hold of the them at that point by phone so my order was cancelled! Oh well, I have given up on Glockstore... They shouldn't let you order items that are back ordered so many months...

[LightsOut!]

You guys have me worried now lol. Wondering if I should've ordered from GlockMeister instead...

[David-K]

Brother, if I were you I'd simply contact your CC company and alert them to the situation and put a block on any current and future charges from the Glockstore and move on. Stop passing up on all of the other opportunities on that you continue to miss out on because of these clowns. Busy or not, frenzy or not, its their responsibility to have adequate staffing to handle things just like this. After all, they apparently have no problem taking your order, now do they?