Sig p226 MK25 Navy Seals: First Impression!

[PandaLuv]

.... mainspring really isnt a big deal.

[nikki#2]

Thanks Sturnovik!

I did finally get through to Sig CS and requested to speak to a manager. Sig is sending me a shipping label
and the Custom Shop will perform a Full Service Package (detailed stripping and complete inspection and cleaning).
When asked, he also agreed to discount the Action Enhancement Package (I decided to not get the SRT,
as that would have replaced 'coated' internal parts with 'non-coated' ones). He also promised quick-turnaround for my gun.

In all, a pleasant experience. I respectfully take back any negative 'vibes' regarding Sig Sauer.
I expect all will turn out fine with my new p226!

[Lu(ky]

Thanks Sturnovik!

I did finally get through to Sig CS and requested to speak to a manager. Sig is sending me a shipping label
and the Custom Shop will perform a Full Service Package (detailed stripping and complete inspection and cleaning).
When asked, he also agreed to discount the Action Enhancement Package (I decided to not get the SRT,
as that would have replaced 'coated' internal parts with 'non-coated' ones). He also promised quick-turnaround for my gun.

In all, a pleasant experience. I respectfully take back any negative 'vibes' regarding Sig Sauer.
I expect all will turn out fine with my new p226!

Great news.. Are they going to let you know why this was rusted in the first place?

[straykiller]

glad it got handled

[nikki#2]

Earlier you asked if you were being unreasonable or too dramatic. You ask again in the post above. I gotta say, I definitely think your issue is being blown way out of proportion and you are DEFINITELY being too dramatic about this (you asked, twice!). Sure you don't want to hear that, but seriously, saying you refuse to use anything other than the phone number they provided when others have posted other options to contact them (email, etc.) Did you at least try the CS number firstsig offered?

I realize that you say this has become a matter of principle for you, but it seems to me that you're sort of standing in your own way at this point, by refusing to use other avenues of contact. I'm not apologizing for Sig in any way, and yeah you're definitely right to be upset that a part of the gun was rusty. At some point this stops sounding like trying to get something resolved though and starts sounding like a buyer's remorse situation.

I understand your point and appreciate your input. Perhaps I march to a different drum than you... I don't want 'special treatment'. I'm not looking to cut to the front of the line. I simply want to deal with companies that provide outstanding products and back it up with outstanding service (without having to know someone). I feel the same way about people, if you know what I mean. I understand that's becoming rare today, but that's what I strive for in my business and my personal life and that's where I want to spend my hard-earned money. No problem if you don't agree with that philosophy, but it seems to serve me well.

[SIGSHOOTR]

If it was a Glock or H&K, this wouldnt have happened.

Hmmm. Well considering that my G19 Gen 3 has had issues spitting spent cases at my forehead (or over my head) and all the issues they've had with later production Gen 3 and Gen 4 guns-- I would beg to differ. My Exeter made P226 on the other hand, has been flawless in close to 6,000 rounds.

As for customer service, it took 5 phone calls and countless e-mails before Glock sent me a return shipping label so I could get my G19 fixed. They told me it was bad ammo (I only shoot factory 124 gr. +P or 147 gr.)-- they told me I wasn't gripping the pistol properly-- sorry, I know how to shoot and that "limp wresting" BS doesn't apply to me. There was a general failure to believe that maybe there was a problem with the gun itself and I was questioning their "Perfection". Anyhoo, the gun is still in Smyrna going through "evaluations and tests". Go to Glock Talk, there are reams of threads on how Glock's reliability and customer service has spiraled down.

I admit SIG customer service isn't that great -- but compared to what I experienced from Glock-- I would say they cancel each other out. The point: all these big name manufacturers (except a notable few-- like Daniel Defense, LaRue, BCM) have really let their QC and customer service slide big time. YMMV.

OP: I am sorry to hear about your MK 25. I have the older Navy (2010 production w/phosphate internals; short reach trigger w/SRT and SigLite night sights) and it's been absolutely fantastic through all kinds of stuff I've thrown at it. FWIW, you've a great gun there that is one of the best combat handguns ever made. Send it back to SIG-- they'll make it right and then put copious amounts of lead downrange with it.

[Moto4Fun]

...

In all, a pleasant experience. I respectfully take back any negative 'vibes' regarding Sig Sauer.
I expect all will turn out fine with my new p226!

You can't start a thread that gets everyone's panties in a bunch and then say that you "respectfully take back..."! This is exactly what is wrong with internet reviews. You had a 100% failure rate on a sample of 1, you limited yourself to one avenue of acquiring customer service then griped about Sig's ability to provide service. Then when you get the service, you are pleasantly surprised and try to take back all the bad vibes that you started.

Here's what you need to do: go back and edit all of your posts to remove the "negative vibe", then PM each and every person that jumped on your band wagon and have them edit their posts to remove the residual "negative vibe". Then contact google, yahoo, bing, etc and have them send you a list of everyone that did a search for any number of thousands of keywords that resulted in this thread being in the top couple pages of the results, and email them to let them know that thread has been edited and that you want to take back the "negative vibe"...

Lessons learned:
-Any company can have an "odd" failure (anybody else ever see one of these bad springs?)
-Sometimes it pays to wait an hour and a half vs an hour and 25 minutes. No, you shouldn't have to, but if you choose to wait on hold for more than an hour, get a head set and be prepared to wait until someone picks up.
-Don't believe all of the reviews you read on line. A couple days later, the OP mights take it all back!

[BigfootHunter]

Since when is trying a different phone number provided with the gun you purchased (at least it was with others) "knowing someone" and "getting special treatment"? Don't want "special treatment" but complain about standing in line with everyone else? Whatever you need to tell yourself - I am glad they are taking care of you.

[Moto4Fun]

And for those of you who think S&W's pooh don't stink, think twice (unless you are a cop). They consistently put the civilian on the back burner for LEO orders. I waited 9 months for an M&P9 to show up at my dealer. By which time I chose to buy a number of other pistols and have not bought the M&P, and I still haven't quite let that go yet.

[nikki#2]

I am glad they are taking care of you.

Thank you.

[Eddy's Shooting Sports]

I love it!

9 pages of pissing on Sig and the OP "takes it all back".

Why do I read this stuff?


Greg David
Eddy's Shooting Sports
400 Moffett Blvd.,Suite F
Mountain View, CA 94043
(660)969-GUNS

T-F 12-7 W 12-9 Sat 11-5
Closed Sun/Mon

[nikki#2]

Better question: Why do you feel the need to reply???

[Freq18Hz]

So many Sig fanboys in this thread it is absolutely disgusting.

Stop picking on the OP. Sig's QC and customer service is below average. Wrap your thick skulls around it, and stop berating the guy for expecting something other than a rusted piece of ****. It's a premium priced duty weapon, which should assembled and tested properly. This kind of oversight is criminal IMO. I don't care if it's a spring, a barrel, or a screw. If this were a car, no one here would taking the cavalier attitudes expressed in this thread about it.

Instead of listening to people bash this guy, I instead point the finger back at the rest of you. It is YOU in my opinion that misrepresent Sig's quality, and turn a blind eye to obvious quality issues. This isn't the first one of these threads, everyone else on the web except the fanboys of this particular forum seem to understand the fact that Sig quality has declined.

OP: I'm glad Sig's CS is taking care of you. In my opinon, you got lucky there. Try not to let the experience (or the moronic attitudes expressed in this thread) sour the enjoyment of your new gun.

-Freq

[nikki#2]

So many Sig fanboys in this thread it is absolutely disgusting.

Stop picking on the OP. Sig's QC and customer service is below average. Wrap your thick skulls around it, and stop berating the guy for expecting something other than a rusted piece of ****. It's a premium priced duty weapon, which should assembled and tested properly. This kind of oversight is criminal IMO. I don't care if it's a spring, a barrel, or a screw. If this were a car, no one here would taking the cavalier attitudes expressed in this thread about it.

Instead of listening to people bash this guy, I instead point the finger back at the rest of you. It is YOU in my opinion that misrepresent Sig's quality, and turn a blind eye to obvious quality issues. This isn't the first one of these threads, everyone else except the fanboys on this forum seem to get the fact that Sig quality has declined.

OP: I'm glad Sig's CS is taking care of you. In my experience, you got lucky there. Try not to let the experience (or the moronic attitudes expressed in this thread) sour enjoying your new gun.

-Freq

Thank you Freq! I don't believe I've been 'bashed' by anyone in this thread with the exception of Greg David. Greg, I understand you are a Sig Reseller. However, unless you believe my posts in this thread are non-factual, I would appreciate it if you followed you own advice and NOT read them.

As far as 'getting lucky with Sig CS". Truth be told... The only reason I got satisfaction (my definition) from SIG CS was because I did not accept the CS rep's solution of simply shipping me a new mainspring. I had to go the additional step of requesting to speak to his Manager. When I finally got thru to him, I told the Manager exactly what I wanted from SIG: Either 1) My money back, or 2) An FSP by the Custom Shop + discounted AEP and free two-way shipping. This was not his idea, he simply decided to agree with my request. To top it off... I had to call this Manger back again today and play telephone tag with him once again, because he 'forgot' to send me the shipping labels he promised to do two days ago. And finally... To address BigfootHunter's post of why I didn't just start calling additional phone #'s: According to the CS rep, that 'special QC #' that FirstSig mentioned is simply routed to the same CS line I finally ended up getting thru to. And that's the simple truth.

I am more than happy at this point to simply let this thread DIE.

[paintballdad]

I'm glad you received a satisfactory resolution from SIG Sauer and hope that you will still enjoy your MK25 after having gone through this frustrating (at the very least) ordeal.