Questions you would like to ask Turners

[monk]

Why does Turners Reseda require a thumb print and ID to purchase ammo?

According to sources, that bill was overturned.

Actually that bill would've affected the state of CA. The city of LA has required this for a while and still do.

[emgee00]

Yes, I would like to know about the handling fee also. I have asked at the store on the last 8 guns I have paid for but never got a reasonable answer, also, you PM people with the answers to their questions but there are other people waiting for the same answer. I wanted to see a written answer to the question from StichNicklas about why you would not accept C&R + COE to be exempt from the 1 in 30 day wait for handguns. I did not want to clutter up the thread with multiple questions about the same subject.

Me too.

[Turner's Outdoorsman]

What's the answer on the $5 handling fee?

I'd like to know this too... I'm on DROS right now with third gun from Turners... of the other 7 guns I've purchased from three other dealers, it was always just $25 fee...

I always figured Turners padded the price with $5 "handling fee" for additional profit.

Yes, I would like to know about the handling fee also. I have asked at the store on the last 8 guns I have paid for but never got a reasonable answer, ...

Me too.

We've been discussing this over the last few weeks or so.

Turner's has charged the DROS Dealer Handling ever since the fee was established as a part of the DROS fee structure- at least 25 years ago if not longer. The max fee of $10 is applied to PPT's; all other transactions have had $5 applied.

We're kicking around a few ideas including eliminating this charge completely for Calguns contributors ($) and for frequent buyers (by $ spent or by quantity of transactions or both.) of new guns as well as eliminating them nearly outright for Calgunners on PPT's as well on some basis.

We'll get this put to bed and let everyone know what we're doing shortly.

[LBDamned]

^^^ thanks for the response - its good to know you care about our concerns and are kicking around possible solutions...

Doubtful that you'll have it sorted out before my dros is up (this weekend) - but maybe by next purchase

Maybe a $5 voucher towards same day purchase or something?...

[Turner's Outdoorsman]

... also, you PM people with the answers to their questions but there are other people waiting for the same answer. I wanted to see a written answer to the question from StichNicklas about why you would not accept C&R + COE to be exempt from the 1 in 30 day wait for handguns. I did not want to clutter up the thread with multiple questions about the same subject.

We'll cover both of your questions.

Anytime a member has a customer service issue, we'll reach out and contact them directly, first via PM, with the aim of being able to contact them by phone, one-on-one. Calguns is such an awesome place, but in the end we really want to treat folks to some direct attention. Based on feedback from the folks we've tried to help, we think they like the personal contact.

But we also agree that in the case of Mark's C&R issue or on the question on the DROS dealer fee that we may have more than one member- in some cases a lot more - who are interested in the same answer. Keep in mind, that we're a little new to this and we'll make sure that we do both things on this board- solve individual issues and keep Turner's customers at large better informed.

Now to the heart of the C&R issue. We are working with some very good folks (you all know these hard working guys) to get some things cleared up with regards to the exemptions and latitude that is extended to C&R licensees. We hear one thing from one regulatory entity and something a bit different from another. Under the advisement of the folks who are doing some work on this, we won't be commenting further until we hear back from them. But do know that we want to have C&R folks maximize the amount of utility that their license affords them. It's best for them and absolutely it's best for all dealers.

[Turner's Outdoorsman]

Why does Turners Reseda require a thumb print and ID to purchase ammo?

According to sources, that bill was overturned.

AB962 has nothing to do with an LA gunshop requiring a thumbprint and ID to purchase ammo.


Los Angeles has its own ammo purchase recording laws, and they weren't overturned.

Yep, we have few extra requirements with regards to ammo sales in L.A. City.

Chapter V, Article 5, Sec. 55.11 requires the collection of buyer information for ammo sales.

Sec. 55.09 prohibits the sale of ammo for the 7 days prior to the 4th of July and New Year's Day.

[Turner's Outdoorsman]

I would really like to get a CZ O/U. "Turner's can get them", but if I order one it will always be a special order and if I don't like it, then I was told I would get charged a restocking fee.

I also was also given a price, but then was told that the actual price would be determined once the shotgun was in the warehouse. ??????

No Turner's stocks CZ shotguns.

A friend purchased a CZ shotgun from Turners and it took over 4 months to get. He was told 3 weeks and the gun was in stock at CZ. I was told 2 weeks.

1) Usually a special order cancellation does incur a cancellation charge. However, we would likely be able to work something out on a CZ. (PM on the way.)

2) The final retail price will be set once we take a deposit- there will not be an increase after you pay for it. (We can discuss that when we talk, too.)

3) We took some recent orders on CZ shotguns, we were told they were on the way, and then we were told that someone (CZ? CZ-USA?) had some issue with missing import stampings and the shipment was turned away at customs. We were able to salvage a few sales by turning to some other sources but it became a nightmare.

We'll PM you and see if we can make this easier than it seems.

Thanks.

[Turner's Outdoorsman]

Will you be offering the Saiga Rifles?

We are carrying the Saiga's that are imported by Arsenal- rifles and shotguns. Contact your nearest Turner's for details on price and availability; we just got some more inventory in, too!

[nbirnbaum2]

I was never even told about the 5 dollar fee until I saw it on my receipt when I got home. last week. Not cool Turners. Im thinking you post a turners 5 dollar fee exempt "coupon" on the forum for calguns members.

[indobos72]

We've been discussing this over the last few weeks or so.

Turner's has charged the DROS Dealer Handling ever since the fee was established as a part of the DROS fee structure- at least 25 years ago if not longer. The max fee of $10 is applied to PPT's; all other transactions have had $5 applied.

We're kicking around a few ideas including eliminating this charge completely for Calguns contributors ($) and for frequent buyers (by $ spent or by quantity of transactions or both.) of new guns as well as eliminating them nearly outright for Calgunners on PPT's as well on some basis.

We'll get this put to bed and let everyone know what we're doing shortly.

Kick a little quicker. I have purchased 2 handguns, 2 rifles and a shotgun through you guys. Hmm.... Looks like I need a $25 voucher.

Please do let us now. Thanks for your support to CalGunners!!

[ke6guj]

For me, it's not so much the extra $5 cost of the purchase, but the seemingly hidden nature of said fee. (Yes, I know it's not hidden since it's on the receipt and I know that it might be explained to customers in some instances and it was up to me to inquire about if I really cared.)

It is listed on their pricing sheets which I normally see posted in multiple locations around the gun counter.

[LBDamned]

It is listed on their pricing sheets which I normally see posted in multiple locations around the gun counter.

If this is true, its FAR from obvious... I go to three different Turners at least 1-3 times per month... never noticed the fee posted.

[LBDamned]

They will also try to automatically add a charge for lock (at least they did my last two purchases)

... I always tell them to leave that charge off, ill bring my own lock... yes I know it needs to be 30 days new - that's why I go to Walmart buy the lock, get my gun and return the lock... I suppose I could do that to turners too - somehow that seems like it wouldn't work as easily as it does with Walmart (and there's always something I need from Walmart anyway)

[UPSMike]

Chino Hills Store

I am in the Chino Hills store quite a lot and never in a shirt and tie. I have NEVER been singled out for negative service in that store. If your perception is that you are being treated negatively...well that is your perception. I have never seen anyone in the Chino Hills store receive anything less than 100% courteous service and as I said, I am in that store every week.

I've been to several Turner's stores and I see each location reflects the neighborhood its located in. Another way of putting this is there isn't just one Turner's, there are several and each has its own personality.

The store I visit most often is West Covina; my construction worker clothes fit in there. The Chino Hills store is the closest to where I live, its also not far off the route from my job to my house. Trouble is, if you have a store in Chino Hills and you have to pick between two customers, you will pick the man with a shirt and tie over the man in construction wear. That's why I don't shop at Chino Hills, I don't look like a man with a grand in discretionary income a month. That's why I'll backtrack from the bus stop to visit the West Covina store.

I understand, Turner's is a business and the sales staff have to make the choices that maximize profit. Not all customers are a fit for each store. When I realized that, I felt better. I like the Rancho Cucamonga store, it is nice and large with excellent wares and friendly sales people. Its just a bit of a drive is all.

One thing I would like to see standardized is the pick up procedure after the ten days are up. Most redshirts will read off the firearm's serial number on the DROS papers while both of us check the serial on the gun. I like that. Some redshirts ( maybe one in six ) will check the serials out of my sight and have me take the paperwork to the cashier to release the gun. ( No, the redshirts aren't expendable crew men on Star Trek. Turner's salesmen wear red shirts, managers wear black. )

Uhhh, with me, it doesn't work that way. I check the serials before signing that I've received the firearm. Call me stubborn, I'm glad I have that habit, one time the gun in the box with my name on it didn't have the same serial number as the DROS. The fishing department guy who was helping me didn't understand why its such a big deal. I'm glad the manager did, he got everything squared away.

Another non standard practice is attitudes toward my bringing in an empty case when I'm picking up a gun that comes in a cardboard box. I drive a station wagon and live in a school zone. I need a locked container to legally get the gun to my house. Some redshirts are OK with my bringing my own case; others want me to buy one then and there. Same ratio as checking serial numbers with me present. The one guy who made a big fuss was the one and only tan shirt: I don't know what tan means in the company. ( I think he was a corporate officer, I can't imagine anyone below that level taking the initiative to insult me ) Tan Man "R", you out there? What were you thinking?

Overall, considered as a chain, I like Turner's. Over the years I've bought about fifteen guns from there, more than any other store.

Pluses:

Selection ( especially the black rifles )
Price
Locations ( as in easy to get to, parking capacity, etc )
Don't freak out when the address on my driver's license doesn't match the utility bill and car registration

Minuses:

Uneven procedures
Exclusiveness in customer selection in well to do areas
Reluctance to special order small items like magazines

[irierider]

Main question How do your words taste? Because you are now eating your words
I bought a few pistols from you and was venturing into ca legal oll receivers. Everytime I'd look at the crap closed bottom ones, Id ask about del-ton and such, before I'd finish every person would cut me off like a cop not knowing his laws, "those are illegal, grey line BS and we don't sell those here and never will." wow look at all those oll, complete none the less with pictures of high cap mags (tho you sell the 10 rd blocked ones.. I hope!!) wow I hope you can admit when you are wrong! Because you guys were for lack of a better word Di*ks and in this algebraic formula * is = to c
Sorry to be blunt, but 4 years ago, and befor obama none the less you would flame me and my basic questions, I was polite respectful and inquiring about a LEGAL product you now seem to carry very heavily. That is all, I will never buy one of your EVIL ILLEGAL BLACK GUNS on the BANNED FIREARM LIST as you would put it!
Good luck now that you came around way after all other respectable shops did.