FSC SNAFU!!!!!!!!!!

[acespawnshop]

From Chris:

I agree with Kemasa, that its probably time for an attorney, however I would feel like the plaintiff here would be our customer, as we have not incurred any financial loss here. Unless we could prove we lost a sale because of this, but its not like the customer would be able to go elsewhere and purchase another firearm without obtaining another FSC or getting a replacement from us.

What is the issue here is in the PC as stated above, the department is the one who is in violation of PC 31660 by not allowing the customer to obtain a replacement FSC for the $5 as required by law and adopted in the emergency regs.

As usual I am willing to provide any documents necessary for any attorney who is willing to take up the case and file a complaint against the DOJ in this matter. I will be willing to speak with them and provide anything they need in their discovery process. I would find it hard to believe that this is the ONLY time somebodys information has been lost by the DOJ. I guess that if this happened to our customer there are others who just didn't realize it. Here we were willing to search and find everything for the customer because we are a small local shop. I doubt big box retail places like Bass Pro or Turners would have been able to find this problem and would have just told the customer to retest and pay another $25.00.

[acespawnshop]

She said that its their viewpoint that the certs aren't guaranteed to be available. I was told I could email a request for reimbursement, but they were handled on a case by case basis. Based on previous DOJ experiences, even when they are in the wrong, and say we are due for a refund, we never receive it.

CHRIS:

Clearly it is not the viewpoint of the DOJ that the certificates aren't guaranteed since it clearly states on their own website that

https://oag.ca.gov/firearms/fscfaqs#a13

A replacement FSC is available only through the DOJ Certified Instructor who issued your FSC. The FSC replacement cost is $5. The replacement FSC will reflect the same expiration date as your original FSC.

[kemasa]

Yep, but you can't provide a duplicate copy as required.

That is how they win, it is near impossible to go after them.

Keep a copy, in case you forgot to print it out and get the customer to sign it. Is there a time limit as to when you print it and get it signed? :-)

[kemasa]

They will say anything to avoid admitting their problems.