Dillon Customer service

[LGB Loader]

I actually did break something in a fit of anger and told Dillon what I broke and how ( I came clean and said it was my F up) and they sent me the entire list of parts for free.

That has me sold for life.

LGB

[zoid52]

Ive encountered reps that will give you anything and everything and I also had 1 guy telling me to repair it myself.(A grumpy SOB at that) The lower arms on the 550B that pivot are aluminum and the pins are steel and I have had a galling problem 3 times. On 2 occasions they sent me new arms. The grumpy guy told me to get some sandpaper and sand the inside of the galled surfaces.

[Sunday]

I bought a 550 setup in 1991 and has worked great untill before Christmas when primer feeds parts wore out. I called Dillon and the rep Diagnosed the problem and sent all the new parts needed with an up to date manual and upgrade parts , 4 days later the parts were installed and the 550 works better than ever!! Great product . Great reps. Great service.

[17819]

I completely destroyed a .223 sizing die. Stuck the case and then stripped every thread trying to get it out.

Sent it back to Dillon with a note and got a new one in the mail a week later.

Since then I've talked several friends into buying a Dillon press.

[bruceflinch]

In my former life, I had two Dillons -- one set up for .45s and the other for .32s. I was on the phone with one of their staff one day while at work, and he said, "What's a nice girl in Berkeley ordering all this dangerous stuff? Do your bosses know you shoot?"

It was hilarious. I always liked them and think they have great products.

So how many Dillons do you have now?

[jwest]

Yeah, I was talking to Dillon the other day and the guy explained the Unified Field Theory - those guys are amazing.

[bruceflinch]

Well time to resurrect this thread, last night while resizing my 9mm brass I snapped the ring indexer on my XL650 I sent in a e-mail last night with my info and what not and today I got a confirmation that I had a package being shipped out to me, w00t! I love Dillon Customer Service! No questions asked, no nothing! Just a replacement part on the way, luckily for me I was still able to manually rotate the shell plate and go about my resizing

-Gio

I read your post Sunday night. & I thought Dang I keep forgetting to call & get a replacement nylon cube for the powder drop. So I emailed them Tuesday night. I got a confirmation email tonight, saying "no charge " warranty parts in the mail!

Too Cool!