Did Dillon make a whoopsie?

[fish45]

Poor customer service is prevalent across almost all industries.

Companies have been selling less due to supply chain bottlenecks and are seeking profits from efficiencies and lower costs. One of the things thats been reduced is customer service, training etc.

If a company hasnt run Lagrangian Profitability Maximization analyses and put the results in place during Covid; theyre probably bleeding pretty bad.

https://youtu.be/S9SuBRGqRS0

Those are all excuses. Poor CS because someone else has poor CS is an excuse. "Supply chain issues" is an excuse. Dillon makes as much money as it wants. They raised their prices like everyone else while refusing to source material from other vendors leading to ridiculously long lead times. It must be hard for them to have unprecedented demand for their product...

[Dvrjon]

If you bought a new unit would it look like this? What else is dissimilar from "new"?

[/QUOTE]

[stilly]

I received my 550b back from Dillon Precision after having a refurbishment done. They recommended against getting the 550c upgrade, because it's functionally the same, all they change out is the lower pin and pivot block to allow for the version with a zerk fitting.

I received this back and just noticed that the two arms they replaced as well, not sure why. And they put them in backwards. Is this correct? I have no idea why they would place the two lower arms on this in just a refurbishment order. Any ideas?

As a joke they did this to a guy that was loading mags for HK many years back and it caused the bullets to be loaded backwards... That is why some folks think HK is really based out of Australia...

Later on it caused a female cop to load her mag backwards and she almost shot herself... It made the news...