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My pc is being held hostage. My Verizon technical support says they can't do anything. I have read the online fixes and nothing has worked. The virus still shows up in safe mode. I'm not very computer friendly. Is there anything you tech guys can recommend? Thanks.
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If you have a spare computer download Linux onto a thumb drive and install it on the bad computer, then forget about windows.
"RESIST WE MUCH" - Al Sharpton -
Chances are, if it's that bad of a virus, your not going to be able to recover. Only choice is to format.Comment
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You'reComment
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Do this. Start in safe mode by tapping F8 while booting. You'll get a choice
to go into SAFE MODE as well as other options. Choose SAFE MODE and
click enter. Once you get to desktop, the icons will be large. Click menu
and look for the RUN icon. Click it and type in MSCONFIG. It may take
a few seconds for a small page to appear. If you're still using
USER CONTENT, click ok to get this small page.
If you don't have a RUN tab, type in MSCONFIG in the search bar at
the bottom of the start menu.
Once it appears, look for the STARTUP tab and click it. You'll get a list
of what starts up when you boot. Start at the top and go from top to
bottom, UNCHECKING those boxes of programs you don't recognize.
I always uncheck ANY box that has PROGRAMS, or UNKNOWN. I
always leave the boxes CHECKED that have anything with WINDOWS
in the description unless it looks fishy. When you uncheck the other
boxes like PROGRAMS, you can always click on the ICON to start
the program once booted. You don't need all that other crap starting
up at boot.
When you come across a box that's checked that has like russian letters
or a weird looking letters and or numbers and you look over and the
title or path of it is UNKNOWN, MAKE SURE YOU UNCHECK THIS AND
ANY OTHER BOX THAT LOOKS FISHY LIKE THIS.
Once you feel that you have just the min you need to boot the PC, go
ahead and click APPLY, then OK, then RESTART the PC. If you've done
it right, it will boot to desktop and you then need to run MALWAREBYTES
and SUPER ANTI SPYWARE, to get rid of the virus. You should also run
KASPERSKY TDSS KILLER to help stop bootkit and rootkit viruses.
After that, run your anti-virus program with a full scan.
Hopefully, you'll be FBI free.
SUPER ANTI SPYWARE
MALWAREBYTES
KASPERSKY TDSS KILLER
Last edited by bg; 06-21-2013, 6:39 PM.Comment
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+1Do this. Start in safe mode by tapping F8 while booting. You'll get a choice
to go into SAFE MODE as well as other options. Choose SAFE MODE and
click enter. Once you get to desktop, the icons will be large. Click menu
and look for the RUN icon. Click it and type in MSCONFIG. It may take
a few seconds for a small page to appear. If you're still using
USER CONTENT, click ok to get this small page.
If you don't have a RUN tab, type in MSCONFIG in the search bar at
the bottom of the start menu.
Once it appears, look for the STARTUP tab and click it. You'll get a list
of what starts up when you boot. Start at the top and go from top to
bottom, UNCHECKING those boxes of programs you don't recognize.
I always uncheck ANY box that has PROGRAMS, or UNKNOWN. I
always leave the boxes CHECKED that have anything with WINDOWS
in the description unless it looks fishy. When you uncheck the other
boxes like PROGRAMS, you can always click on the ICON to start
the program once booted. You don't need all that other crap starting
up at boot.
When you come across a box that's checked that has like russian letters
or a weird looking letters and or numbers and you look over and the
title or path of it is UNKNOWN, MAKE SURE YOU UNCHECK THIS AND
ANY OTHER BOX THAT LOOKS FISHY LIKE THIS.
Once you feel that you have just the min you need to boot the PC, go
ahead and click APPLY, then OK, then RESTART the PC. If you've done
it right, it will boot to desktop and you then need to run MALWAREBYTES
and SUPER ANTI SPYWARE, to get rid of the virus. You should also run
KASPERSKY TDSS KILLER to help stop bootkit and rootkit viruses.
After that, run your anti-virus program with a full scan.
Hopefully, you'll be FBI free.
SUPER ANTI SPYWARE
MALWAREBYTES
KASPERSKY TDSS KILLER
http://www.bleepingcomputer.com/down...sskiller/dl/4/
Follow these instructions. Here is what I can offer you:
You must learn how this virus behaves and you must break its cycle. A good virus will check on startup and shutdown that it is set to run, on shutdown it will check for entries and post them in the registry or start menu That is why that in order to break the cycle, you must make the changes and then hit the reset button and start again in safe move, the change that I will do is to disable anything from starting up on bootup, once I make those changes, I hit reset (yes, HARD reset, not shutdown reboot) and when the OS comes back up you are free to hunt down the rest, then you run ALL virus scan programs you got, for me I will run Malware Bytes and Spybot. Between them I can clean out about 98% of the crap out there. Then after that reset and you are home free. The programs that I will look for will usually be starting out of a TEMP folder from IE and they will also usually be having random letters and numbers. If you do not recognize it, KEEP it from running, then clean up the mess. It also helps to be disconnected from the internets while you are doing all of this.Last edited by stilly; 06-21-2013, 7:02 PM.7 Billion people on the planet. They aint ALL gonna astronauts. Some will get hit by trains...
Need GOOD SS pins to clean your brass? Try the new and improved model...
And remember- 99.9% of the lawyers ruin it for the other .1%...Comment
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I did what bg posted and it worked. By the way, I initially chose Safe Mode without networking.Comment
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system restore to a previous date?Comment
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This virus is a bad one. Locks the whole thing up, sometimes even safe mode. What I did is get HIRENS BOOT CD and boot into a portable edition of Windows 7, download malware bytes, and scan that entire drive. Tends to work 100% of the time. -IT ProComment
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Quit looking at porn sites....all that time you can just walk on the street and pick up real women. .....they also could have virus though.Fish molester also pick shroomsComment
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When doing a cleaning, one should disable SYSTEM RESTORE before the wipe
as one doesn't want to have the bug's path's and trigger in registry hanging
around because it can lay dormant until a new bug shows, then spring open.
There are 3 programs I have stashed on a flash drive as well as the programs
I linked to for repairs. I'll list one of them and not the others. Reason
is if anyone is familiuar with the one I'm going to list, that person knows
that this is BLEACH to a system and if any have important docs or pics
then they should be backed up before running it. It is below. CAUTION
You best know what you're doing when using it. The other two were
given to me by friends in Germany and Bulgaria and are extreme cleaners.
Those won't get posted,but this one will.
It is called COMBOFIX.EXE. Save to desktop, disable any realtime
protection viA MS or whatever AV-Firewall. Let it populate, then
clean. It will take a while. It's pretty stout. Careful.
HIRENS can be a disc-OS saver for sure. Great suggestion.
This "step" process is excellent as well. I may load a test virus on oneYou must learn how this virus behaves and you must break its cycle. A good virus will check on startup and shutdown that it is set to run, on shutdown it will check for entries and post them in the registry or start menu That is why that in order to break the cycle, you must make the changes and then hit the reset button and start again in safe move, the change that I will do is to disable anything from starting up on bootup, once I make those changes, I hit reset (yes, HARD reset, not shutdown reboot) and when the OS comes back up you are free to hunt down the rest, then you run ALL virus scan programs you got, for me I will run Malware Bytes and Spybot. Between them I can clean out about 98% of the crap out there. Then after that reset and you are home free. The programs that I will look for will usually be starting out of a TEMP folder from IE and they will also usually be having random letters and numbers. If you do not recognize it, KEEP it from running, then clean up the mess. It also helps to be disconnected from the internets while you are doing all of this.
of my test drives that has W7 on it which I use to do infections and
removal practices and use this. It should prove interesting.Last edited by bg; 06-21-2013, 11:18 PM.Comment
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just fyi.. a lot of the viruses and trojans are "caught" but the loader is not. so it gets re downloaded eventually.Comment
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unplug, throw away, buy new computer, never deal with Verizon....didn't you read the news?Comment
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Try to get Malwarebytes installed, and get into safe mode. Run a Full scan from there.
Install Avast free edition or Bitdefender free edition to prevent this from happening agian.Comment
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