Fry's customer service sucks!!!!

[Jel]

People complain about Fry's all the time, yet keep going back.....why? They have almost every gadget or appliance or component that runs on electricity and then some. You must learn your store and the locations of things you need. For instant gratification for electronics, Fry's is your store.

Asking someone is a 50/50 gamble that they might know where the item you are looking for is. Customer service is still the same at most of the stores I've visited since the very first one in Sunnyvale off Lawrence Expressway. That store had a circuit board motif.

OP, sorry you had such issues with their service dept. Go back and have them make things right for you.

[Bobby Ricigliano]

I like Fry's and the massive inventory of stuff they have there. Occasional good deals too. However, the sloppy kids and weird old guys in white shirts and black ties are to be avoided at all costs.

[dynamomark80]

well this is another lesson to be more self reliant.
If you can fix it yourself, if you cant, learn how to. just like how I taught my sisters to change a car tire and do oil changes. hell I once caught my oldest sister doing a tuneup using a chilton manual.

[den888]

I agree, have had issues with their CS.

[Kurus214]

Haven't bought from them for years - terrible CS. Sounds like you need drivers, also sounds like your data is lost - I'd bet a backup drive and a cloud drive to back up to for next time.

[Maddog5150]

Touchpad -

http://cdgenp01.csd.toshiba.com/content/support/downloads/tc00349800j.exe

Toshiba TVAP Package (FN Keys) -
http://cdgenp01.csd.toshiba.com/cont...c20098700a.exe

Finally got around to getting these installed. Thanks! I tried finding them myself before you posted the links but nothing worked. Your links seemed to do that trick.

People complain about Fry's all the time, yet keep going back.....why? They have almost every gadget or appliance or component that runs on electricity and then some. You must learn your store and the locations of things you need. For instant gratification for electronics, Fry's is your store.

Asking someone is a 50/50 gamble that they might know where the item you are looking for is. Customer service is still the same at most of the stores I've visited since the very first one in Sunnyvale off Lawrence Expressway. That store had a circuit board motif.

OP, sorry you had such issues with their service dept. Go back and have them make things right for you.

I rarely go to frys. I needed a new computer because mine went out. Bought an asis bamboo ed from Best Buy and it fried after 2 days. The next asis bamboo they replaced would get blue screens or shut itself off randomly so I demanded my money back and since I was living in SD at the time, went to Frys. That was the only expensive thing I bought from them before. So it's not that I keep going back to bad customer service. This is my first, and last time I will have experienced the bad customer service.

[V8toytruck]

You're missing the quicklaunch drivers (FN keys) and the manufacturer specific touchpad driver. Post the make/model and I'll link you to both.

Or, if you happened to take it to the Fry's in Anaheim - I live 1 mile north of it. Come by and I'll straighten it out for you.

You live on Miraloma Lake?

[barbasol]

Mac next time?

[stilly]

+1 to just about every answer given. LoL. I can;t say anything new so I will just strengthen everyone else... :O

[gabe123]

Fry's customer service is great. I asked them all sort of questions from where to find a USB drive, which one is on sale, and where the restrooms are. If the chick is hot, I'll ask her more about Fry's extended warranty and stuff.. I just declide it when checking out at cashier... But then for technical stuff, I would just google, or ask my dog before engage in a conversation with a frys associate.

[nekokoneko]

Fry's charged 150$ just to scan for viruses. None of the PC technician there are really certified. The one in Fountain Valley, uses google for PC solutions.

[ambiguous216]

Would not shop at frys....reps don't know squat...bad cust svc...sells used crap also

[BakaLogic]

Fry's is really great if you know what you want and, if it's in the cage and you have to order it through the guys on the floor, it's not too busy.

Sadly, no one should go there expecting good customer service.

[cpatbay]

Their technicians are really nowhere near the competency needed to be providing good computer repair. They also lack the motivation to delivery high customer satisfaction. The couple of times I dealt with them, they gave me the impression that they didn't care much about what they do. When things got delayed, they were like, "I don't know. The computer didn't come back last week." They didn't even bother to keep a close eye on things when things were late. I stopped buying extended warranty from them.

[DEVOREGUNNER]

Fry's customer service. lol. That's like the farmer bringing in the bull to "Service" the cow.