Fry's customer service sucks!!!!

[Maddog5150]

I got my laptop back, they didnt backup all my files but instead, just the folders to them. I got some of my docs and pics back but music, gone. Anyways, the laptop isnt running 100% like my function key doesnt work and my touch pad isnt doing everything it should be. I tried calling them back and I swear I needed to push 1 for english. I tried explaining what the issue is but the tech doesnt even speak english! It's like I'm trying to explain to a handicap person! GAAAAAAAAH
anyways. Can anyone help me out and explain how to get my function key to work again so I can change dimness and visual settings on the fly? I tried downloading the drivers from toshiba but nothing happened.
Thanks

[NSR500]

LOL!

You expected a Fry's moron to fix your computer?!

[Maddog5150]

Well it was under warrenty from them and the hard drive needed replacing.

[L4D]

Haha. Frys customer service.

[NSR500]

Warranty or not, Fry's employees will never touch my gear.

[Baconator]

Go back, the hard drive they took from your computer is probably for sale as an "open box item" now.

Sent from Obama's Mind

[wisefire]

It would help if you mentioned what OS your are using. Next time back up your hard drive yourself, just buy an external hard drive.

[Montu]

the driver should have done it. got any missing drivers in your device manager?

[Merc1138]

Fry's service department doesn't know jack.

You have a Toshiba laptop, right? Call Toshiba.

[Maddog5150]

Yeah, I was hoping to fix that tonight. Wonder if Toshiba will charge me. Never going to pay for the extended warrenty again.

[canyon289]

Never expect the big box retailers to fix your computer correctly. Toshiba is a much better bet.

[tradecraft]

Go back and get a refund, then call Toshiba. Fry's...lol

[Squid]

Never get the extended warranty, put money towards new computer fund.

I've had to use an extended warranty once, and I've filed one Small Claims suit. Yes, it was over the warranty when they told me it didn't cover the laptop screen. They even sent me a refurb laptop but it was still a bad deal over all.

Here is a tip....if your laptop craps out within about 5 years, go ahead and file Small Claims suit against the maker, and maybe the store. Good chance they will want to settle and send you a refurb or something, "just because", and since they got no idea why you are suing for out of warranty unit.

Since you will need to file Small Claims anyway to use extended warranty....

[LiveSideways]

You're missing the quicklaunch drivers (FN keys) and the manufacturer specific touchpad driver. Post the make/model and I'll link you to both.

Or, if you happened to take it to the Fry's in Anaheim - I live 1 mile north of it. Come by and I'll straighten it out for you.

[JaMail]

you didint clue in when the high school kid started asking you questions about what mouse you were using that caused the hard drive to crash?