Trouble with Palmetto State Armory....

[Slugz]

Does anyone know what's going on with this place? They sent me a defective vortex strikefire right out of the box and now for almost a week i can't get them to return my emails and the only two "customer service" numbers i can find give me an "all circuits are busy" automated response that immediately disconnects me, but somehow i can get through to their actual voice-mail when the office is closed, which conveniently tells me they are closed and I'm **** out of luck, try again later... Doesn't matter when i call, it's always the same issue. What can i do to get my return? I'm a step away from calling my bank and filing a fraud complaint.

[4Defense]

Call Vortex, they'll take care of you.

[tonyxcom]

Here comes TNP'R to make up excuses for them or to tell you to contact CS on ARFCOM. Or that you should have done your research.

But yes, Vortex will take care of you.

[skyhanger00]

PSA has good deals, but their customer service lines are always overloaded.
I once had to cancel an order and took half an hour @ 6 in the morning to get through.
It's often a given you're risking to deal with their slow *** customer service to get their cheap deals.

[SMarquez]

Vortex sent a defective optic to PSA but yeah, they can be slow. I only had to call once and I had no trouble getting through at 0600.

[golfish]

did you try their vendor forum here at CG?

[Slugz]

I have no idea about the vendor forum. Didnt know one existed specifically for them. I thought psa was a smaller operation. Had no idea id run into something like this. I've purchased once before and didn't have an issue. I know the issue isn't them, it's vortex. But I'm not going to warranty a brand new item that was shipped to me defective. I've already gone with another option. Only takes one bad experience to lose faith in an items reliability. I'll never spend money on vortex again. I want a refund. Not an exchange

[Hot Holster]

Took me less than a minute to figure what you need to do. Go to the red portion and read. Then go to PSA website, scroll to the bottom, look for Terms and Conditions, scroll to find what is in red and there is a link. And FYI, they've only been back to work after the holidays for two and a half days. At the prices they were selling stuff, they may not answer the phones for a week.

TERMS AND CONDITIONS

Contact Information:

We are experiencing an extremely high volume of calls to customer service.
If you receive a recorded message or busy signal please be patient with us as we are working to resolve this issue and accommodate all of our wonderful customers.

Customer Service: compliments-concerns-complaints
Website: 1-803-724-6950 or email:
Hours: Monday through Friday, 8am - 7pm EST

Order volume is at never before seen levels. We are working as fast as we can to process your orders. Please allow up to 5 business days for your order to ship.

FFL Inquiries/Transfers: 803-724-6932 or email: or Fax: 803-788-7979

Please allow up to 15 business days for your firearms order to ship.

Firearms Training Division/CWP Classes/Events: 1.803.394.3545 or email:



Purchasing/Cancellations/Returns
Purchasing Protocol: All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting or using a firearm in the locality in which the customer resides. .
Order Cancellation Policy: Orders placed with Palmetto State Armory may be cancelled by the customer prior to the item having shipped. All cancellation requests must be made through the Customer Service Department, reachable by phone at 1-803-724-6950, during customer service hours of Monday through Friday, 8am - 7pm EST Eastern Standard Time, Monday through Friday. If the item/package has shipped, the order may not be cancelled and the customer must follow all rules applicable to returns. Please note that the return of the item/package will be made at the customer's expense. Any order that was previously cancelled by the customer may not be reversed. All cancellations are final.
Return Policies:
A. Firearms, Ammunition, and Clothing:
All sales of firearms, loaded ammunition and clothing are FINAL, and returns are NOT ACCEPTED. Once a firearm is transferred to a customer's name, Palmetto State Armory will not accept a return or exchange under any circumstance. If a defect is discovered by the customer after shipment and transfer of ownership, the customer must contact the firearm manufacturer directly for replacement or repair.
B. All Other Purchases:
Return shipping is solely the responsibility of the customer. If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Palmetto State Armory WITHIN 30 DAYS of the date of receipt of delivery of the purchased item. All returns MUST INCLUDE a completed Return Merchandise Form in the package with the returned item in order for Palmetto State Armory to process the request and issue a refund or replace the item.
(Please click here to download and print a Return Merchandise Form). All returned items must be in the same condition as when they were shipped by Palmetto State Armory and must be returned in original packaging. The customer will be assessed a re-stocking fee of 25% of the product sales price if the items are not returned in resalable condition, as determined in the discretion of Palmetto State Armory. If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Palmetto State Armory will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.
*Note: Please note that customers who send in upper receivers for repair must also print and include a completed copy of the Return Merchandise Form.

[golfish]

they've only been back to work after the holidays for two and a half days. At the prices they were selling stuff, they may not answer the phones for a week.

And you know its only Mrs. Perkins that handles all of their customer service calls. That poor old sweet lady must be moving faster then a cat in a room full of rocking chairs.

[mlevans66]

Call Vortex and they will sqaure that away quick like.

[Hot Holster]

And you know its only Mrs. Perkins that handles all of their customer service calls. That poor old sweet lady must be moving faster then a cat in a room full of rocking chairs.

And she's probably very lonely so she spends a lot of time talking to those who do get through to her on the phone.

[Hot Holster]

Call Vortex and they will sqaure that away quick like.

OP is mad at Vortex and he wants his money back.

[omgwtfbbq]

PSA is infamous for their customer serive and logistics problems. It's kind of part of the compromise when you order from them. Really good prices the rest of the business leaves something to be desired.

As others have said, if it's a defective product and you can't get the retailer on the phone, call the manufacturer and see what they can do for you.

[Dano3467]

I'm Sorry, but PSA blows chunks when it come to correcting a problem.

E-mail is almost totally useless for these people.

They screwed up my order, said they would correct, and promptly blew me off, and on top of everything charged ME 5% to restock their mistake...

So yes I sympathize with you, and your frustration...

[Sabesimpson]

I called them a few weeks ago at 5 am our time and waited on hold for 30min but got thought none the less.