Dear Ares Armor

[Corbin Dallas]

Have you ever called Parallax? Good luck with that! Heck there their website even sucks now but its a good store still right?

ANY company that is a retailer in nature will learn a valuable lesson. You either answer the phone or you lose sales.

Lucky for me, Parallax is 2 blocks away from my work. So IF I feel like stopping in and IF I am able to purchase an item in a timely manner, I will do so.

Otherwise I leave.


Unless you have owned your own business, you have no idea what it's like to watch a frustrated buyer leave because they waited too long.

Staffing is a touchy subject. Too much and you have people standing with their thumb up their ***, too little and your potential sales fall off faster than you can say "oh crap".


So please don't defend retailers when they refuse to make an effort at "Customer Service".

[csMaverick]

Isn't the Vendor forum section more appropriate for this?

oh wait...

[Gun_Smoke]

It would be great if every store I went into I was greeted with a beer and a hand job but that's just not how it works.

I enjoy ares, they are good guys, and they have great products. Their soft goods have stood up to ALOT of abuse, they stand by their products if something goes wrong. I had a pack modified by them before they even had the storefront and just recently brought it back in dirty and destroyed and they fixed some stitching I had torn and a bunch of buckles I lost as well as some improvements I wanted all for free. I was planning on paying for it but he made it clear they have a lifelong warranty on their products and would make sure everything was good.

They sell lowers and parts at pretty good prices at their brick and mortar store fronts and always have multiple people on staff to help you when you go in there.

I will not deny they are poor businessman but their product is good and that is all that matters to me. I completely disagree with how they approach the 2A rights fight and I think they made poor decisions taking so many backorder items. But that doesn't change the fact they sell the products a lot of people won't sell and for prices that beat or match nearly everyone around.

[Merc1138]

And that's exactly what I read into your post.
Whining is whining, even when justified.
And whining on a forum, when you made the choice to go there. Seriously?

Now...let me ask.
Did you order what you wanted online, and then leave a note in the special instructions have it at a location ready for pickup ??
Or was this a case of 1st come-1st served and you got there, and it was sold out ??
But for some reason, you believe you are entitled to whatever they sell.
Guess YOU are gonna be having ALOT of disappointing moments in life.

Fact is, ARES armor doesn't owe you anything. Period.
They don't have to answer their phone, or answer emails.
So go shop at parallax, or whomever else you choose.



And the rest of you that jumped on the steaming dog pile this guy posted...pathetic group-think mentality.
I guess whatever gets your post count up and makes you look like a forum tough guy.....