HELP!Worst SERVICE FROM OPTICSPLANET

[negolien]

I never had an issue and use them all the time. I do hate UPS since they just leave crap on your doorstep without waiting for you to answer the door though. As for the rest.. 1. IT'S THE HOLIDAYS SOOO EXPECT SHIPPERS TO BE BUSY. 2. ALWAYS TAKES AT LEAST A WEEK USUALLY 3-4 DAYS TO PROCESS AND THEN COUPLE DAYS TO SHIP. Sry for caps lol. too lazy to change the type. The chances of them actually shipping an item the day you buy it from ebays almost nill so /shrug. Why would they give you something when their shipping and proccessing policies are very clear? Sounds like the issue is your so... chalk it up to experiance.

[Nelsona]

They lost a package i ordered one time and they refunded me my order.

[bobnfloyd]

I bought an "in stock" Nightforce scope from them, which they order and dropship form Nightforce. It was supposed to take 1 week to get it here, but over a month later it never shipped and I cancelled the order. They had also cancelled a camera order that was "in stock" so they had given me a 10% off coupon, which could never be applied to anything because they were all part of the "exemptions apply". Generally, I would avoid this company if I can.

[eaglemike]

Yeah, I'll never order from them again, they list items on the site that are actually out of stock and don't bother to tell you that until later.

This ^^^^^

Better options are often available with a little looking. A bad way to run a business.

[FatalKitty]

What is with the sense of entitlement these days?


you got free shipping and you're complaining about how long it's going to take? get real

[Blitzburgh]

What is with the sense of entitlement these days?


you got free shipping and you're complaining about how long it's going to take? get real

I'm with you.

I have a business that has a website it sells from. I also offer free shipping on certain orders or items. I know exactly how hard it is to make everybody happy all the time - it never happens. We bust out tails to make it happen, but nope... there is always something else they want, some reason to complain.

But thankfully that is only a small percentage of our customers and in the 29 years I've been doing this it's always been the same. There is always at least one in the crowd. Always.

[eaglemike]

interesting.....

No sense of entitlement here. I own a machine shop, actually make most of the stuff I sell, sell stuff through a web site and phone orders. There should be zero excuse for how Optics Planet runs their business. They need to be straight up and honest about stuff they have in stock. If there turns out to be a multiple months long wait - as there was in my case - they should confirm the customer still wants the product. All they have to do is take the stuff off the shelf and ship it. It's not that hard.

[bacon_lover]

I've never had any problems with OpticsPlanet and all of my items have generally shipped out a few days after placing the order.

I remember before I got Amazon Prime, all of my Amazon orders would take up to 10 days to ship out, even if the item was in stock. It's free shipping, so I didn't complain.

[Spiggy]

inb4 optics planet representative

[xxINKxx]

No issues with optic planet for me. Last week I ordered an aimpoint micro h1. Found a coupon code that gave me 60$ off/Free shipping (standard ups ground which is pretty much used with most online shops) and the total was 100$ cheaper then anywhere online. I messed up on filling out my adress. Called them 2 mins later and they answered right away and fixed it for me.

Got my stuff in normal time frame and got a 15$ off coupon code for my next purchase. Happy customer.

[theneko]

I have had no issues with them - i saved a ton on my acog when they had a special. But with all the complaints here I will be careful about using them again. But if it's free shipping I dont expect it in 3 days...

[misterjake]

I had a great experience from them. Ordered in the afternoon on a Friday, shipped on a Monday.

They even accepted a 11% off coupon a week after expired from one of their promos.

It's free shipping, can't complain.


Botch tactical was great too,just be sure to call them before you order it. If it's in stock, it'll ship.

[rtrmugenxb49]

Yes it was free shipping, but the thing im mad at is that they told me it was shipped but then when i called and they saw they messed up they still used a 1 week shipping. I used to use ebay to sell a bunch of stuff and if i found out i messed up i would bend over backwards to fix it.... like use a shipping method that will make up for the time.

[thefinger]

Weird....

I've bought probably 10 or so holsters from them over the years. I've never had a problem at all. Usually only takes 2-3 days to get my package from them.

Their website is confusing as heck, but other than that I like them.

[Cali-Shooter]

It's been a long time since I've done business with OpticsPlanet, but the last times I did (1.5 years ago), I've had no issues. Only thing is, their shipping seems to be a bit slow.