Worst. Customer. Service. Ever.

[metalhead357]

That's the one Old West. waited about an hour while my brothers looked around at other stuff that they had.
I did'nt cut in on there BS'ing at the gun counter, But I did try to look like I was eager to buy something.
There is another gun store over by the Safeway. I think it was on Oxford rd and E Cypress ave. Now those guys are friendly and willing to answer all of your questions.

Ah yes.... Old west, *back in the Day* they were the tops for most of the true huntin' stuff..so so on the tactical. But as said it was really a shame when they went to hell for theier cust. service...it did come back but then died off again. I need to make it in there and see what's what nowadays.

As for the Other... I believe you mean Jones' Fort....
Also another illustious past with them; I have rants on several boards about some of thier NON-owner/peon dealings with peeps. The Brothers are the owners and are actually quite nice & respectable; I wont deal with ANY of the other staff there- kept trying until one of my buddies was almost COMPLETELY screwed over on one of thier 'good ol boy' discounts on a can of ammo that could litterally be had ANYWHERE for less than $100 and they were *discounting* it to *just him* for something like $229 IIRC;

But Patrons Beware-- They LOVE the fear mongering bit...the sky is falling! Buy a gun NOWWWWWWW before they get banned!!!!!! (Barf) But Pat has always been Kick-butt upfront and honest with me&mine. The Chick in there is.........moody sometimes of extreme help and knowlege...sometimes...well, it aint fit for posting!!!!! But deal with the Bro's and you'll do well; DONT LIE ABOUT CRAP IN SHOTGUN NEWS trying to score a deal...they tend to carry the issues and usally have one out on the counter to stave off the unintiated....... But those pitfalls aside they (the owners) DO take care of thier customers quite well on the whole.

[tankerman]

I've had similar problems with Grant Boys in newport beach.

I went in there to buy something (can't remember) but I stood at the counter for about 30 minutes being ignore (no other customers in gun area) until I finally left.

The guys there blatantly ignored me even when I asked questions. They would just look busy, ignore me and walk off.


I guess I am not "white" enough because some guy in a pair of cowboy boots got immediate service upon entering (reason I decided to leave).

When all else fails pull out the race card.

The rest of the world gets crappy service, you call it racism.

Yah, I see lots of guys in Cowboy boots in Costa Mesa/Newport Beach, I guess the clerk musta' felt the Cowboy had a tough day ridin and wrangling on the range and needed some fast service before he started shootin the place up. I always wondered about those wooden fence posts out front, guess that's so there a place to tie up your pony.

Well maybe you should have bought a gun from the Asian guy working there, he didn't seem to mind that I was White.
But I guess that's because only White people are racists.

I am confused it sounds like you said you left the store because a guy wearing Cowboy boots walked in. What do you have against Cowboy boots?

[metalhead357]

. What do you have against Cowboy boots?

I've got plenty...when they're MADE FROM COWBOYS!!!!!!!!!


But yeah....what up with that? I've been wearing' them since....well forever!!!!!!!

[CaliTheKid]

Just to be Calguns old school-- I still hate LA Guns lol.

And as a side note-- I thought to hold an FFL you had to have regular store hours and sell to the public. Now that they don't sell to Californias how do they maintain their FFL?

[Scotto]

I debated posting this, but I was so angry after leaving this store, and this is not the first time. I'll discuss my two most recent experiences at this store, and I'll name the store. Why would I do this?

Well, I contemplated not naming the store, but stores are often named around here when they do good business or offer good deals. Why shouldn't a store be named if it offers crappy services or some other problem exists?

The store in question: The Grant Boys aka Grants for Guns in Newport Beach.

Never again will I set foot in this store, and I'll make it a point to tell anyone I ever have a conversation with to stay away from this store whenever possible.

Here is what happened to me the last two times I went to Grants.

Instance #1. I went in on a random weekday morning and it was very slow there. I began to browse guns and the one salesperson was helping me. I held about 2 guns and was about to ask for a third when a man walked in wearing a white doctor's coat. The salesperson dropped me like a bad habit to help this guy. He didn't excuse himself from me, he didn't ask if there was anything more I'd like to see, nothing. He didn't ask another associate to help me, maybe because there were no other associates anywhere around.............

I stopped reading there. why would you get mad if there was only one sales person and he went to help another customer that walked into the store?
calm down and stop spewing crap about them - I have never gone in there but still...

[GrantBoys]

info@grantboys.com

[Franksremote]

Owning up to a perceived slight is a great step in the right direction, regardless of cause. It's not always easy, but it is our job to make everyone feel welcome and at home in our establishment(s). This response alone is reason to give them another shot IMO, you can always decide not to shop there later. With so few FFLs left, it should be refreshing to see that one would take the time to address your discord and try to make it right. Just my 2 cents, change welcome...

info@grantboys.com

[VAHEVAHE]

Owning up to a perceived slight is a great step in the right direction, regardless of cause. It's not always easy, but it is our job to make everyone feel welcome and at home in our establishment(s). This response alone is reason to give them another shot IMO, you can always decide not to shop there later. With so few FFLs left, it should be refreshing to see that one would take the time to address your discord and try to make it right. Just my 2 cents, change welcome...

+1

[CALI-gula]

...Our employees were busy trying to get information for the agents as quickly as possible so that we could get them off of the sales floor and get back to the business of running our business. We were focused on helping them, and in the process h. bowman was not treated properly and no one caught it. We were short-handed that morning, and unfortunately, we don’t get to decide when ATF does their inspection. They tell us they’re coming, and we say, “No problem, come on in.... ”

I think you deserve a BIG break on that one - that's always an awkward situation and ATF reps don't always do it with a congenial demeanor. Furthermore, Grant Boys deserves additional consideration as usually when ATF shows up for an audit at most stores, many stores outright kick all their customers out of the place, in the middle of a sale or not, shut the doors, and tell them to come back tomorrow or some other time - "we're closed for the day". (I was in a well-known "chain" guns store when this happeend to me). And yes, I've seen the ATF reps act quite rude and arrogant to customers when they show up in gun stores for their audits or other dealings, as if they were barging in to take over the business.

After reading through this thread and seeing Grant Boy's reply, I feel no ill will toward them and would gladly give them as fair a try as any the next time I'm in that area.

However, I can't say that any of this makes me feel warm and fuzzy about ATF reps!! LOL!!

.

[Scotto]

ha ha thats awsome....H bowman you are (deleted)going around making sure everybody knows how much you hate the grant boys and you didnt even talk to a supervisor which wouldve answered your question as to why you were being ignored. how many boards did you post this on?

p.s. Did anybody else catch that the atf agent was the one that brought this to the attention of the store owner. so the tin foil hat wearers were right hahaha.

[Scotto]

I've had similar problems with Grant Boys in newport beach.

I went in there to buy something (can't remember) but I stood at the counter for about 30 minutes being ignore (no other customers in gun area) until I finally left.

The guys there blatantly ignored me even when I asked questions. They would just look busy, ignore me and walk off.


I guess I am not "white" enough because some guy in a pair of cowboy boots got immediate service upon entering (reason I decided to leave).

wow....just wow.
I guess the cowboy got better service because the sales people probably thought that he was one of the cowboys that are on the wall outside...

[metalhead357]

Well Jeepers Batman!!!!! We getts a response from them!!!!! I love the internet!!! Thank ya' Al gore for creating it

No seriously, good to have heard from the boys I might just have to mosey in there if I ever make it south again.

[ivanimal]

p.s. Did anybody else catch that the atf agent was the one that brought this to the attention of the store owner. so the tin foil hat wearers were right hahaha.

Yes we did and really that is old news. This board is here for all to share, if it helps them do their job, be fair to store owners, just be a resource for the current happenings, great. I only hope they are as willing to share pertinent info when it is asked for and not just look for people to mess up and go after. That would just be wrong.

[h.bowman]

As posted in the other thread:

Randy:

Just saw your response and appreciate the time you put into it. As one of the other members said, if you guys saw what was going on and my reaction, it should have been addressed. But overall your explanation is very plausible and I accept it as sincere.

That being said, as I stated above I do appreciate your response and may give you guys another chance sometime in the future.

Best Regards,

h.bowman

Oh, as for my complaint, I don't intend to post anything further regarding the incident. That is has been brought to your attention is enough so that hopefully your guys are more attentive in the future. And your response was posted at Front Sight by one of the members and this post addressing your response was posted.

And I do want to apologize for not bringing this to you directly, however, I don't know who you are, and I assumed you were one of the men behind of the counter ignoring me and treating me like I didn't exist. I don't know if my assumption was wrong, as you admit you were there, so it could have been you behind the counter that I felt was not treating the customer properly.

_____________________________

And as for someone insinuating that I "hate" Grants and am out to get them ~ nothing can be further from the truth. As I said, we all post accolades when service goes above and beyond, and it should be such when service sucks. That I'm a member at a couple of sites and chose to share my complaint in more than one place doesn't mean I'm out to get Grants. It just means I thought I was really treated crappy and taken for granted (no pun intended) and thought others ought to know, since it appeared obvious that the individuals in the sotre didn't care when I was standing there. I think it is very admirable that Randy came in here and posted his reply ~ I'm quite impressed, as many of you are as well.

I also apologize for creating drama around here. I honestly am shocked at how much attention this gripe caused. I've been in retail before, in several different industries, and I think as a general rule every retail establishment will somehow tick off about 10% of the potential customers that come through the door. Its the nature of the business, and I understand that. And people complain. And most complaints go unanswered or are disregarded. That being said, I figured my gripe would get buried quickly as being irrelevant and inconsequential. I'm glad it has not, and I'm glad Randy replied. I think we all learn lessons from this drama, whether we are a consumer or business person.

[Kestryll]

This thread and it's response by both parties continues here:

http://calguns.net/calgunforum/showthread.php?t=68280

Since this has been resolved and the resolution is being discussed in the new thread I'm going to close this thread with one comment.

Both parties displayed courage in bringing the issue to a public forum and class by being able to discuss the issue reasonably in spite of an audience.
This is how these things should end.