Gunpal

[artherd]

^ Part of our procedure is that we immediately check what account funds were sent to the moment a user raises an issue. Unfortunately, beyond that there's little we can do until we receive a notice back from the destination bank.

There is no 'true issue' other than "we don't know" for a few days. See my above post for further details. Support informs me that we've started a Trace on your funds, this process also takes a few (business) days, and in every case but one the funds have cleared before the trace even finishes. In that one case a user had closed their bank account.

[tankerman]

Why do I receive 'instant' payments when using PP?

[poison123]

Artherd I had 6 smooth transactions with gunpal all payments were sent with in 2-3 days. I assumed because of the amounts it would take longer. So as far as credit unions being an issue I don't think so. That is why I am so up set. I keep getting lip service and I don't believe that i'm getting the true issue. I don't think your to blame I just believe that some one on the operations side needs to deal with this. I had an issue like this with BofA years ago and I had to contact the state banking commission before they admitted the funds were sent to a wrong account. They wound up have to pay for all of my overdraft fees and send ing out letters explaining what happened. All I am asking for is some clarity before I go that route. I have a rifle that I drosed and if I don't receive the money I will have to pay to redros it which means I am going to hold someone responsible. Like I said this is a breech of contract Gunpal received the funds and got their fee. In return I request a withdrawl and I receive funds with in 2-5 business days. As of today no funds and no real help from them they asked me for transaction ID numbers which I have provided. And guess what they still do not respond in the 24 hr. time frame as guaranteed. But they did in the past when I didn't have this problem whihc is not right. Basically they need to fix this and fast because its not right or fair to not let some one know whats going on with their money especially since they are the intermediaary that is responsible for it. Up until the time the funds hit my bank they are responsible and they need to own up to that. I appreciate you helping but I need faster movement on this because everything is overdue.

I'm in the same boat as you brother. By chance did you do the transfer on April 30th?

[artherd]

Why do I receive 'instant' payments when using PP?

Payments made with GUNPAL clear instantly into the user's GUNPAL account.

If a user then withdrawals the funds to their bank account electronically, the time lag can vary. My own bank is usually 3-4 days from GUNPAL. Some are more, some are less.

poison123 - I will have the transaction team check if you and thurman are using the same bank on Monday.

[Turbinator]

Folks, is there any real reason to air dirty laundry out in the open, particularly when Ben Cannon is a known entity with great credibility and a lot of respect on this board? Just asking. I don't really see the value in a play-by-play resolution of the OP's problem - not to trivialize it - but let the system work and if there is a failure, then step forward for some help.

Turby

[thurman]

Turbinator to answer your question they left me no choice. The only reason I went public was because I have been ignored by them. They continue not to respond to my e-mails in a timely manner and my request for a representitve to call me to explain what is going on. In fact the e-mail they sent to me states "We're sorry but we do not yet offer phone support - we want to do so when we can do it with high quality, and no wait time. In the meantime, our email support staff is here to serve you 24/7." With this type of response I have to call them out. I understand they are great supporters but they should be held to the same if not higher standards as the rest of us. If you have any influence then perhaps you should make some calls and have them call me at 213-435-0877. All I am asking is that they take responsibility and as far as i'm concerned if you don't have a phone number for a customer to contact that should be a red flag. All I want is my money and i'll leave this issue alone.

[thurman]

By the way would I get the same leway if I sold something and gave no or little response for not sending out someone's product they ordered? Probably not so please show me the same courtesy and help me resolve this issue by helping me to contact someone from gunpal on the phone.

[poison123]

Folks, is there any real reason to air dirty laundry out in the open, particularly when Ben Cannon is a known entity with great credibility and a lot of respect on this board? Just asking. I don't really see the value in a play-by-play resolution of the OP's problem - not to trivialize it - but let the system work and if there is a failure, then step forward for some help.

Turby

Bud companies should always have both bad and good things posted about them to be completely fair. And *when* not *if* Gunpal resolves this for me I will post that also with praise on having getting it sorted out for me.

[Turbinator]

Bud companies should always have both bad and good things posted about them to be completely fair. And *when* not *if* Gunpal resolves this for me I will post that also with praise on having getting it sorted out for me.

Well, here's how I see it. You didn't get a reply from Gunpal's standard issue resolution team. We've escalated it to Ben. Give Ben a chance to work it, before we start posting threads about Gunpal's service. Just my opinion, that's all. At this moment, I'm not connected with Gunpal in any way. Perhaps in the future, I too shall start using it.

Turby

[artherd]

I am fine with this staying up - thurman have you been getting our support replies? I've replied here and to your PMs and Support has informed me they've sent you 8 emails on this subject.

As posted above we don't do phone support yet but will when we have enough CSRs trained.

There isn't much else we can do until Monday, and I'll bet you ten bucks you see funds posted then as well. (I'll gunpal it to you out of my personal account.)

We don't like this one bit - because the funds are gone from our accounts immediately. We'd just assume have them in your hands.

[artherd]

Bud companies should always have both bad and good things posted about them to be completely fair. And *when* not *if* Gunpal resolves this for me I will post that also with praise on having getting it sorted out for me.

I couldn't agree more - the public has a right to know.

[thurman]

Guys the issue has been resolved. The first 2 payments came in yesterday and the last ones today. Why it took so long I don't know but its done. I thank all of you for your opinions and I thank Artherd for helping me as much as he could on this matter. In my humble opinion some one from Gunpal's operation side should have phoned me I understand that they don't have phone support but after a week and a half a call would have been appreciated. My fustration came from the generic e-mails I received and instead of the normal 24 hr. communication response it took them 2-3 days. With that being said this matter is closed and I hoe everybody that sent me mail about not getting their payments ended up getting them. Once again thank you.

[shane0472]

I have had a similar problem with Gpal. I transferred funds form Gpal on April 30th. I have yet to get my money. I put my initial claim in on May 6th. I received this response.
Although GUNPAL processed Bank Withdrawals immediately, the funds must then travel the US Banking to reach your Checking account. This process usually takes between 2-5 Business Days, however it can take longer if one of the intermediary institutions or the RDFI (your bank) pauses to inspect the transaction. This is especially common with newer accounts and/or large dollar value transfers. We understand that this can be quite frustrating- and we share your concern. If it has been more than 5 Business Days and you still do not see funds posted to your CHecking Account please contact us with the Transaction ID, date and amount of withdrawal, and we can initiate a Trace. (Be advised that a Trace takes several days for us to get an answer, if you receive funds in the meantime please let us know ASAP.)
On the 11th still no sign of my money. I made another claim. I received a phone call saying they would put a trace on the funds, and they would get back to me. I also received this email.
GUNPAL processes withdrawals the same day we receive your request, we are not drawing any interest on this money, in-fact it left our accounts the day you initiated the transfer.

7 Days is on the very outside of our funding window, in-fact 90% of our transfers complete within 3 business days. I will initiate a Trace and investigate what happened. Please let us know ASAP if you do see the funds post.

I have never heard anything back, I have sent two more messages with no reply.
Go to www.riverofguns.com search Gunpal see what you find. There are alot of these complaints out there.
I applaud Ben for having such a great reputation for being a Gun Advocate, but that isn't worth a crap if I sell off a gun to pay bills, and my money is held up for over two weeks. I bet he has his 3.5% already. I doubt he had to wait two weeks for his money.

[shane0472]

As of this morning May 17th I have still not received my money or the results of the trace I was promised. I did my transfer on April 30th, and I was promised a money trace on May 11th.
I have entered three support tickets. I haven't heard back from them at all since the 11th. No response at all on the last three emails I sent them.
I have publicly asked for Ben to answer for his mistakes, I contacted him via PM on here, and he has not responded to me at all. Yet he has time to get on different forums and pitch his upcoming debit card program.
If this is the type business you want to support, and defend, go right ahead. I will take my business to someone who wants it enough to respond to the issues at hand.
I could have waited for a personal check to clear by now.

[Can'thavenuthingood]

I've done a couple transfer's from GunPal to my bank accounts and have had no problems.
On Sunday, 9 May, I transfered money from both PayPal and GunPal and both arrived at my Credit Union account within 3 days time.
But then my accounts and I are all located within California boundries, don't know if that makes a difference, shouldn't.

Vick