Tweet
MidwayUSA / Watch Out
**Update: See post # 58 for the resolution
I placed an order online a this happen to me: Please Read.
Mr. Potterfield:
I'm sorry to bring you the news that you've lost a customer.
Prior to today, I was a loyal Midway customer since you extended discounts to me as an FFL-03 holder and ordered at least $5,000 in merchandise from your company. I was very happy with your service, selection, and prices - in fact everything except the speed of your website.
But today that all changed. Having come into some money, I spent a week carefully selecting items for a major purchase, and finalized my order yesterday - which totalled over $9500. I was excited to know that my order would soon be here.
But this morning, at 6:30am, I received a from Jessica, stating that since I ordered an "Upper Receiver Action Block that requires a Type 1 FFL" they would be unable to complete my order. The item in question is product #137499 "DPMS Upper Receiver Action Block DPMS LR-308, Knight's Armament SR-25 Delrin" http://www.midwayusa.com/viewproduct...tnumber=137499 - this is a simple piece of plastic that serves as a protector when working with a vice grip so you don't mar the paint on a receiver. How anyone could think that this piece of plastic that doesn't actually even go inside a firearm could require any type of FFL is beyond me.
But my problem is with her next statment. She stated since I created the great offense of using a different billing and shipping address for a non-firearms purchase, she was revoking my dealer status - despite the fact that the shipping address is authorized via my credit card, and I have placed many orders in the past in this same exact way, and I was not ordering anything that required an FFL.
I was polite, asked if there was anything else I could do, and even asked that she speak to a supervisor, who said "there's nothing we can do". I even asked "if Midway was doing so much business that they would just throw away a $10,000 order" - and to my disbelief she said "Yes!"
So when I saw your message on the home page of MidwayUSA.com, I thought I would ask you if you felt the same way - because if in this economy Midway's attitude is that "we don't need your money", then I'm going to make sure to help spread your message as far and as wide as i can.
I believe in the power of 21. Tell 21 people what happen to me.
I placed an order online a this happen to me: Please Read.
Mr. Potterfield:
I'm sorry to bring you the news that you've lost a customer.
Prior to today, I was a loyal Midway customer since you extended discounts to me as an FFL-03 holder and ordered at least $5,000 in merchandise from your company. I was very happy with your service, selection, and prices - in fact everything except the speed of your website.
But today that all changed. Having come into some money, I spent a week carefully selecting items for a major purchase, and finalized my order yesterday - which totalled over $9500. I was excited to know that my order would soon be here.
But this morning, at 6:30am, I received a from Jessica, stating that since I ordered an "Upper Receiver Action Block that requires a Type 1 FFL" they would be unable to complete my order. The item in question is product #137499 "DPMS Upper Receiver Action Block DPMS LR-308, Knight's Armament SR-25 Delrin" http://www.midwayusa.com/viewproduct...tnumber=137499 - this is a simple piece of plastic that serves as a protector when working with a vice grip so you don't mar the paint on a receiver. How anyone could think that this piece of plastic that doesn't actually even go inside a firearm could require any type of FFL is beyond me.
But my problem is with her next statment. She stated since I created the great offense of using a different billing and shipping address for a non-firearms purchase, she was revoking my dealer status - despite the fact that the shipping address is authorized via my credit card, and I have placed many orders in the past in this same exact way, and I was not ordering anything that required an FFL.
I was polite, asked if there was anything else I could do, and even asked that she speak to a supervisor, who said "there's nothing we can do". I even asked "if Midway was doing so much business that they would just throw away a $10,000 order" - and to my disbelief she said "Yes!"
So when I saw your message on the home page of MidwayUSA.com, I thought I would ask you if you felt the same way - because if in this economy Midway's attitude is that "we don't need your money", then I'm going to make sure to help spread your message as far and as wide as i can.
I believe in the power of 21. Tell 21 people what happen to me.
Comment