You're definitely not an expert, as you said. The shop must have an FFL to take in firearms without customer present. Should be in an A&D book at their shop.
Customer should put a demand in writing for return of his property and see where that goes. The FFL's DOJ and ATF field rep might be interested if FFL refusing to return a gun upon written demand...maybe...they might just say it's a contract/civil issue and "we don't care."
Customer should put a demand in writing for return of his property and see where that goes. The FFL's DOJ and ATF field rep might be interested if FFL refusing to return a gun upon written demand...maybe...they might just say it's a contract/civil issue and "we don't care."

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