Angry @ Turners

[baih777]

Now that's funny.

[Oldmandan]

He left $100 deposit on the Henry. He had to have signed some paperwork. In that paperwork there is a cancellation fee. He needs to read his paperwork.

I agree with this, have bought a few guns from turners over the years, the paperwork spells out the cancellation fee.

[remusrm]

I agree with this, have bought a few guns from turners over the years, the paperwork spells out the cancellation fee.

Peeps, I am not mad of the cancelation. I am mad for the fact I was not informed they do not have the Heritage in stock or the lack of information on when they will get it.

[obpwankel]

So many of you guys have bad exp with turners but all my years owning firearms, not a single one.

I even did a ppt and it went flawless. No problems whatsoever.

[baih777]

Peeps, I am not mad of the cancelation. I am mad for the fact I was not informed they do not have the Heritage in stock or the lack of information on when they will get it.

Turners is not the only store that does this. Never leave a deposit at any store unless they have a serial number for you. This is the oldest game that some other stores play. You leave a non refundable deposit. If they cant get the gun you want it turns to store credit.
As far as turners. That's a inexperienced sales person. Minimum wage people gets you minimum service. But they try and have to learn thru experience.
You need to also learn thru experience.
But it's hard to beat their prices. Learn the game.

[keith1911]

Peeps, I am not mad of the cancelation. I am mad for the fact I was not informed they do not have the Heritage in stock or the lack of information on when they will get it.

You sure you weren't informed? Because every time I've gone there and they didn't have it in stock they told me it wasn't in stock and then gave me a very vague timeframe on when it would be in stock. Hell when the CA Shield was announced, about a year and a half before it actually hit the streets, they took pre-orders for it. I finally cancelled it like 6 months later.

[Josh3239]

Peeps, I am not mad of the cancelation. I am mad for the fact I was not informed they do not have the Heritage in stock or the lack of information on when they will get it.

I purchased a Henry and a Heritage for my cowboy fantasy, yet it got shut down as fast as my first dates by Turners.

I was told they don't have a serial number for the Heritage and should get a call Monday to start everything.

Huh?

[MrBlazito]

So many of you guys have bad exp with turners but all my years owning firearms, not a single one.

I even did a ppt and it went flawless. No problems whatsoever.

Same here. Always had a positive experience at Turner's.

[Jeepergeo]

Interesting. I've transacted with Turners San Bernardino probably a dozen times, including multiDROS a time or two and have had a good to great experience each time. I did have to wait for an item one time that was on back order, but it was worth it to get the sale price.

Generally, the Turners paperwork covers all the bases regarding failure to complete DROS or pick up items.

Sorry to hear you are having issues. Maybe go in when they are not busy and talk to the manager, friendly like.

[MarikinaMan]

What happened to you certainly sucks.

Buying from Turners requires a little skill and knowledge to navigate the BS. They are not a great gun store. Their redeeming value is that they are the most accessible to a lot of us, and their prices are fair (read not cheap).

That said, I will travel to a GS for stuff thats unavailable. I will buy at Turners because I dont wanna travel 40 miles 4 times to save 20 bucks.

[elsupermanny14]

Did you want great service or a great price, seldom do those two things go together.

Turner's never has good prices... If you're in Orange County, it makes no sense to go to a Turners given that Rifle Gear is much more professional and has MUCH better prices. Even for black friday, Turners had Kimber 1911 Custom for $749 while Rifle Gear had them for $683.

If you're in LA and Rifle Gear is out of the way, ask them to price match Rifle Gear. South Pasadena has always price matched Rifle Gear for me.

[remusrm]

Interesting. I've transacted with Turners San Bernardino probably a dozen times, including multiDROS a time or two and have had a good to great experience each time. I did have to wait for an item one time that was on back order, but it was worth it to get the sale price.

Generally, the Turners paperwork covers all the bases regarding failure to complete DROS or pick up items.

Sorry to hear you are having issues. Maybe go in when they are not busy and talk to the manager, friendly like.

I agree with you. I purchased before from them 5 times and all was great

[remusrm]

What happened to you certainly sucks.

Buying from Turners requires a little skill and knowledge to navigate the BS. They are not a great gun store. Their redeeming value is that they are the most accessible to a lot of us, and their prices are fair (read not cheap).

That said, I will travel to a GS for stuff thats unavailable. I will buy at Turners because I dont wanna travel 40 miles 4 times to save 20 bucks.

What is GS?

[remusrm]

Turner's never has good prices... If you're in Orange County, it makes no sense to go to a Turners given that Rifle Gear is much more professional and has MUCH better prices. Even for black friday, Turners had Kimber 1911 Custom for $749 while Rifle Gear had them for $683.

If you're in LA and Rifle Gear is out of the way, ask them to price match Rifle Gear. South Pasadena has always price matched Rifle Gear for me.

I used to live in Sherman Oaks then Gorman for a while. Now I am in Claremont. I dont mind driving for getting a great deal. I might consider the 30 min drive to Rifle Gear

[TheReluctantCraftstronaut]

For what it's worth, I was in a similar boat as OP. I put money down on a rifle, but I knew they didn't have it.

I called to check up on it the other day, still not in... but got a different explanation than what the first sales rep told me. I ended up just sending an info request into the form on their website, asking for a straight answer on things today. About 10 minutes ago they called and had a serial number for me.

Not sure if it's coincidence or that they "found" a rifle in-stock after getting my info request. Either way, I'm happy it only took two weeks. Just wish they were a little more clear on how the process works.

For all of my in-stock purchases prior, they get 10/10 from me. Not as smooth this time around, but I'll still happily give them future business.