Angry @ Turners

[remusrm]

If they haven't assigned a serial number for your Henry you should be able to get your full refund back. They only charge a restocking fee if there is a serial number assigned to you.

A few months back I purchased a handgun from them and had to wait 30 days between purchases. I had a serial number assigned and everything but a few days later I changed my mind and went in to cancel it. The manager gave me a full refund even though I had a serial number assigned. At the end I think it just matters on who you talk to in the store. Maybe find another manager?

Sorry for the confusion. They have the Henry, but not the Heritage. I can DROS the Henry but then I would need to pay another 30$ for the Heritage. If I DROS both at the same time I save 30$. What bothers me is the fact they did not inform me that did not even have the Heritage in stock or when they get more. I would of not do the deal at all for both guns. Also I find it just to pay a cancellation fee if I change my mind after they did the process of background, but as of now they did not do anything beside me paying them 152 deposit and 30 for the DROS.

The 100$ is the restocking fee for the Henry, per their 50$ or 30% for any reason!

I am giving them until the 11, and if they do not have the Heritage, will get the Henry and be done doing business with them.

[johnthomas]

My Son DROSed two guns, both went through but was told the change of address dmv gave him for his license was not good enough for CA. Told him to go to AAA and get a printout of his license record. AAA said they don't do that. Went to DMV, Salinas, at least 75 people in there and we left. He went back home, 100 miles away. will go to Paso Robles DMV, get what he needs and comeback Thursday.

[ac398]

My Son DROSed two guns, both went through but was told the change of address dmv gave him for his license was not good enough for CA. Told him to go to AAA and get a printout of his license record. AAA said they don't do that. Went to DMV, Salinas, at least 75 people in there and we left. He went back home, 100 miles away. will go to Paso Robles DMV, get what he needs and comeback Thursday.

You should have got an updated registration showing the new address at AAA. Im surprised AAA wont get out a driving record. But either way car registration showing the updated address will work, just used it at Turners on Black Friday. Costs $25 at the DMV not sure about AAA

[heidad01]

Charge back on credit card, save yourself the trouble and time.

Turners sucks? Shocking.

Both these.

Same experience here. Bought a lever action from the fall catalog at Reseda store. Paid and was told they'll have a serial number in a couple of days. A week and 4 phone calls later to check, they still do not have a serial number. I walked in and told them I get a refund now or will cancel the charge on my CC and they can deal with the accounting hassle part of it. Got my refund on the spot.

I am not sure what third world country they got their computer and inventory system from but it is a certified cluster f#$@ of a system. They keep opening stores left and right but the system is the same eF'ed up one.

If they say they do not have a serial #, it means it is not in syock and they are too incompetent for special ordering anything. If you can not see and touch it, do not buy it at turners. Their promises of delivery, transfer between stores, etc ain't worth a used condom.

That tells you how i feel about turners and I'm being nice because of the holiday season.

[ac398]

I have both good and bad stories about Turners. They have their moments, most of the bad involve their ridiculous wait times. Sorry but they should know by now that 3 people at the gun counter on the first weekend of their fathers day sale was not going to cut it, waited almost 3 hours just to buy a rifle.
I have to say some of their customers are idiots too, obviously none of us, some of the people you see there and if you listen to what they're saying its just...Wow

[Josh3239]

They have the Henry, but not the Heritage. I can DROS the Henry but then I would need to pay another 30$ for the Heritage. If I DROS both at the same time I save 30$.

Correct, that is a system made by the DOJ. Turners, nor any gun store in state, has any control over this.

What bothers me is the fact they did not inform me that did not even have the Heritage in stock or when they get more.

I am sorry but that is awfully vague. As in you asked if it was in stock and they refused to answer? Or that they simply didn't tell you it was out of stock? Isn't this what held up your DROS to begin with?

And that seems to contradict your original post (your 2nd sentence in the entire thread), which stated "I was told they don't have a serial number for the Heritage... but they'll have more on Monday". So which is it, did they tell you or didn't they?

I would of not do the deal at all for both guns. Also I find it just to pay a cancellation fee if I change my mind after they did the process of background, but as of now they did not do anything beside me paying them 152 deposit and 30 for the DROS.

I am not understanding. You said you wouldn't have done the deal unless you got both, but you did. And that deal is still on the table.

Again, you contradict yourself here. First it is only okay to charge a cancellation fee after the DROS. Second, they did not charge a DROS. And then finally you say you paid $152.00 plus the DROS fee. Either you did the DROS and paid or you didn't. It really doesn't matter either way because the cancellation fee does not hinge on the DROS.

The 100$ is the restocking fee for the Henry, per their 50$ or 30% for any reason!

Which you agreed to and signed. In return for you signature they paid an employee to spend maybe an hour with you right? They also paid someone to pick that gun out of the warehouse and put it on a truck, they then paid a truck driver to drive that truck to the store (neither the truck nor the gas was free), and then they paid the employees to unload the truck and put your name on the box. The $100 is collateral for all of that. But of course you knew that because you signed the agreement indicating you agree.

I am giving them until the 11, and if they do not have the Heritage, will get the Henry and be done doing business with them.

In other words, make the manufacturer make more and make them send it fast or else I will complete this transaction without the gun that isn't even here yet. Oooookay.

[jmaglipay]

I did a special order once from turner for a henry big boy with a large loop. After 2 months of waiting Turner's called me saying the rifle was in. I went to the store only to find out they ordered the one with a regular loop. Instead of waiting for another 2 months I bought the rifle.

[FalconLair]

I did a special order once from turner for a henry big boy with a large loop. After 2 months of waiting Turner's called me saying the rifle was in. I went to the store only to find out they ordered the one with a regular loop. Instead of waiting for another 2 months I bought the rifle.

well you really showed them

[Chewy65]

Bunch of Bull. I know a few years back no one had a particular Browning Citori and I checked with dealers in several states until I finally called Browning in Utah and discovered that there were ten of them en route from Japan, but seven were pre sold. I called to set up the sale with Bass Pro and reminded them that as a full Browning dealer they had to order me one from Broning if they didn't have one in stock. They did it and I got the 9th of the ten. They also got me a serial number and we started DROS. The gun arrived the tenth day and started DROS. That is what a dealer can do if they get off of their butts. Had I not done the leg work and advised them that Browning could deliver the gun they would have just blown me off since all they usually check is there in house distribution system.

[keith1911]

If there is a serial number for your Henry on the paperwork you signed a piece of paper OP that says there is a cancellation fee.

[heidad01]

Bunch of Bull. I know a few years back no one had a particular Browning Citori and I checked with dealers in several states until I finally called Browning in Utah and discovered that there were ten of them en route from Japan, but seven were pre sold. I called to set up the sale with Bass Pro and reminded them that as a full Browning dealer they had to order me one from Broning if they didn't have one in stock. They did it and I got the 9th of the ten. They also got me a serial number and we started DROS. The gun arrived the tenth day and started DROS. That is what a dealer can do if they get off of their butts. Had I not done the leg work and advised them that Browning could deliver the gun they would have just blown me off since all they usually check is there in house distribution system.

That is way above turners' head. They can not even manage the transfer of a gun from their warehouse or between stores. Ask me how I know.

[Blade Gunner]

That is way above turners' head. They can not even manage the transfer of a gun from their warehouse or between stores. Ask me how I know.

Turners sold me an advertised Beretta Brigadier Inox. Six month later after repeated calls, they said Beretta is no longer masking this model.


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[remusrm]

I am not understanding. You said you wouldn't have done the deal unless you got both, but you did. And that deal is still on the table.

At the time I did the paper work to get both guns, they told me that to move things faster they will do manual paper work and then input it in the system, and on Monday they will call with the serial number for the Heritage. They never stated they do not have, or they are not in stock.

Again, you contradict yourself here. First it is only okay to charge a cancellation fee after the DROS. Second, they did not charge a DROS. And then finally you say you paid $152.00 plus the DROS fee. Either you did the DROS and paid or you didn't. It really doesn't matter either way because the cancellation fee does not hinge on the DROS.


I paid for the DROS, but they did not run it, I just advanced the money but nothing took place! They are waiting for the Heritage to come in so they can have a serial number they can assign and put on the DROS


Which you agreed to and signed. In return for you signature they paid an employee to spend maybe an hour with you right? They also paid someone to pick that gun out of the warehouse and put it on a truck, they then paid a truck driver to drive that truck to the store (neither the truck nor the gas was free), and then they paid the employees to unload the truck and put your name on the box. The $100 is collateral for all of that. But of course you knew that because you signed the agreement indicating you agree.

Really? do you work for them? I sign the paper work in good faith thinking the gun is in stock, and will only be until Monday to get things cleared out. I did not know they do not even have it in stock.

152 down towards both guns plus 30 DROS

NO DROSS started because no serial for the Heritage

To cancel the Heritage free, but to cancel the Henry 100 since they have it.

No ETA on the Heritage, but can do the DROS for the Henry but would be out additional 30 if I want the Heritage.

[russ69]

...since they were great on price but abysmal on service.

Did you want great service or a great price, seldom do those two things go together.

[readysetgo]