Angry @ Turners

[remusrm]

I purchased a Henry and a Heritage for my cowboy fantasy, yet it got shut down as fast as my first dates by Turners.

I was told they don't have a serial number for the Heritage and should get a call Monday to start everything. No call Monday so on Wednesday I called. Was told they do not know when the Heritages will be in and have no ETA but they should of been there any day. Essentially they sold me an item that was not in stock and they make interest of my advance:-)

Fed up, went to Chino location where my purchase was done to return everything since I was told I can do that by Patrick. The manger on duty, Rebeca, informed me that I will have to re dros a second time if I wait for the Heritage and pick only the Henry or pay 100$ to cancel the whole thing. They did not inform me there are such fees at all, and what is more ridiculous is that the process to purchase these items is not even started.

In this day and age I find obtuse to not be aware of things that are in stock or find the info by placing a phone call.

Did any of you experience this? I might just wait for things to come in, since they were great on price but abysmal on service.

[1911Brian]

Sorry to hear that op I had a similar situation with turners where they told me the wait time would be a few weeks to get the serial number and 3 months later they still had no clue. I went to a different turners and just got a different gun .

[AreWeFree]

Charge back on credit card, save yourself the trouble and time.

[SarcoBlaster]

Turners sucks? Shocking.

[TheReluctantCraftstronaut]

A DROS can only be submitted with a serial number, so if you chose to start the DROS now, Turners has no choice but to DROS only the Henry, since they do not have the serial number for the Heritage. This stinks, but it's out of their control.

If you DROS the Henry now, then the Heritage later, that's two separate DROS's, so it makes sense that you'd be paying two separate fees. Again, sucks, but out of their control.

I recently bought an out of stock rifle and this is my understanding... Turners gets regular shipments from the manufacturers, but the sales clerks don't have information on what those shipments will specifically contain. I'm sure someone within Turners knows, but it's not as simple as them making a request for the gun, then getting it a week later from the manufacturer. I imagine they bulk order popular items and occasionally fill up items that move more slowly. But whether those items come this week or the next, on one truck, or three separate shipments... that's in the hands of the manufacturers and therefore they can't give estimates on delivery until the gun is entered into their inventory. And I'm sure someone at Turner's corporate is placing orders and determining which stores receive what items... leaving the sales reps out of the loop generally.

The only confusion I have is the $100 cancellation... I was under the impression that a cancellation/restocking fee applies to a gun you've already started the DROS process for, since the serial number is assigned to you and therefore Turner's loses the opportunity to find another buyer during the DROS process.

Outside of that, I thought you could transfer your payment on a firearm, in full, to another firearm, so long as that happens before DROS begins.

Hope the Heritage comes in soon!

[AreWeFree]

A DROS can only be submitted with a serial number, so if you chose to start the DROS now, Turners has no choice but to DROS only the Henry, since they do not have the serial number for the Heritage. This stinks, but it's out of their control.

If you DROS the Henry now, then the Heritage later, that's two separate DROS's, so it makes sense that you'd be paying two separate fees. Again, sucks, but out of their control.

I recenlt bought an out of stock rifle and this is my understanding... Turners gets regular shipments from the manufacturers, but the sales clerks don't have information on what those shipments will specifically contain. I'm sure someone within Turners knows, but it's not as simple as them making a request for the gun, then getting it a week later from the manufacturer. I imagine they bulk order popular items and occasionally fill up items that move more slowly. But whether those items come this week or the next, on one truck, or three separate shipments... that's in the hands of the manufacturers and therefore they can't give estimates on delivery until the gun is entered into their inventory. And I'm sure someone at Turner's corporate is placing orders and determining which stores receive what items... leaving the sales reps out of the loop generally.

The only confusion I have is the $100 cancellation... I was under the impression that a cancellation/restocking fee applies to a gun you've already started the DROS process for, since the serial number is assigned to you and therefore Turner's loses the opportunity to find another buyer during the DROS process.

Outside of that, I thought you could transfer your payment on a firearm, in full, to another firearm, so long as that happens before DROS begins.

Hope the Heritage comes in soon!

OP stated he hasn't started the process yet, usually meaning DROS paperwork. There's no reason for the store to charge a "cancellation" fee, however if he did start a DROS then certainly that $25 wont be refunded.

[Maht_g]

[CALI-gula]

Essentially they sold me an item that was not in stock and they make interest of my advance.

Sorry to hear that op I had a similar situation with turners where they told me the wait time would be a few weeks to get the serial number and 3 months later they still had no clue.

This has been a Turner's regular since the early 1990s, from when Jesse Turner owned it, to when it went back to original owner Shirley Andrews (sans Bill), and on through to the current owners.

NEVER buy something from Turners unless they have it in the store, or can confirm they are slating one by serial number from their warehouse or another store.

So many stories through the years of "special order" items or supposed "we're expecting them from the distributor/manufacturer/Easter Bunny next week."

I've bought from Turner's many times, but never fell for that schtick.

What sucks about your situation is that it sounds like they were getting this for their usual inventory anyway; without the DROS started, there is no legitimate reason they should be charging you a cancellation or "re-stocking" fee.

Jackasses.

.

[TheReluctantCraftstronaut]

OP stated he hasn't started the process yet, usually meaning DROS paperwork. There's no reason for the store to charge a "cancellation" fee, however if he did start a DROS then certainly that $25 wont be refunded.

I thought so, but was a bit confused on whether OP started the process on the Henry. I re-read and it makes sense now.

I agree there should be no cancellation fee, that seems off. I have a vague memory of being told that some amount couldn't be refunded, if I changed my mind, but it could be applied to another firearm... I wish I could recall the details, but that was always my understanding of Turners. I think it may have been the 30% down that applied to. But I've never cancelled or transferred a down payment before, so I don't have specifics.

[baih777]

He left $100 deposit on the Henry. He had to have signed some paperwork. In that paperwork there is a cancellation fee. He needs to read his paperwork.

[Anonreg_89323423]

Yeah, the two pistols I bought each had a serial number reserved and everything. I wouldn't trust them otherwise, some of their employees are shady. I can vouch for the store in Orange and Fountain Valley, but again only with a serial number.

[Mr. Beretta]

Turners sucks? Shocking.

x 1000

[AreWeFree]

I thought so, but was a bit confused on whether OP started the process on the Henry. I re-read and it makes sense now.

I agree there should be no cancellation fee, that seems off. I have a vague memory of being told that some amount couldn't be refunded, if I changed my mind, but it could be applied to another firearm... I wish I could recall the details, but that was always my understanding of Turners. I think it may have been the 30% down that applied to. But I've never cancelled or transferred a down payment before, so I don't have specifics.

bro, you're alright.

[pacrat]

Angry @ TurDners

Fixed the title for you..............

[BennyAdeline]

Turners is like Cheesecake Factory. You try to avoid it like crazy but eventually end up there for some reason and realize why you hated it all over again.