DD's Ranch 10% restock fee for items never shipped

[bill104]

Wheres dean

[Kestryll]

Just for the record, a significant part of 'being ethical' is not creating a new screen name to make negative comments about someone.

If you had an issue tell it under your original screen name, both logged on today...

[B.D.Dubloon]

Just for the record, a significant part of 'being ethical' is not creating a new screen name to make negative comments about someone.

If you had an issue tell it under your original screen name, both logged on today...

Awesome. I like to think he just wanted the name beethical to help him make his point. If what he claims occurred di in fact occur, there is certainly no reason for him to hide. Hasn't anyone let Dean know about this?

Hey Kes, are you on any shaving forums?

BDD

[Dr Rockso]

Hey Kes, are you on any shaving forums?

There's such a thing as a shaving forum? Guess someone should start a teeth-brushing forum.

DD's, as with everyone else in the business, is ridiculously busy right now. Not to defend poor customer service, but I'll bet there is some reason that they gave you the "no more orders" ultimatum. Perhaps people are placing orders for difficult-to-find items just to be 'first in line', without having really committed to buying the item (like what happens all the time in the private sales forum). Not accusing you of that behavior, but maybe they suspected that's what you were doing.

[beethical]

Signed up with my room mates spam account which forwards to his main email. I reserve my normal email for friends and family. Regardless yes the name was created to punctuate the point. I agree they might have thought I was a bad buyer for backing out but I truly ordered the wrong lower by mistake which is my fault.

[Kestryll]

Hey Kes, are you on any shaving forums?

BDD

I shouldn't be surprised to hear there are shaving forums but I am!
No, not yet. Although if my hair keeps thinning I'll be looking for info on scalping myself.

Signed up with my room mates spam account which forwards to his main email. I reserve my normal email for friends and family. Regardless yes the name was created to punctuate the point. I agree they might have thought I was a bad buyer for backing out but I truly ordered the wrong lower by mistake which is my fault.

I'm not worried about the email address, it's more a concern that you already have a Calguns account and started a second one for this topic.

Dupe accounts are not allowed.

[jdberger]

Of course there are Shaving Forums!

You can't be a true Geardo without a Merkur razor.....then there's Dovo and...

[fishmaniac]

I have spent many years reading the forums and enjoying thet knowledge, but until today I had no reason to sign up and post.

Just for the record, a significant part of 'being ethical' is not creating a new screen name to make negative comments about someone.

If you had an issue tell it under your original screen name, both logged on today...

Signed up with my room mates spam account which forwards to his main email. I reserve my normal email for friends and family

I'm not worried about the email address, it's more a concern that you already have a Calguns account and started a second one for this topic.

Dupe accounts are not allowed.

Busted! He HAS to reveal his true identity now.

It would only be fair (as well as much more entertaining).

[B.D.Dubloon]

Of course there are Shaving Forums!

You can't be a true Geardo without a Merkur razor.....then there's Dovo and...

Just bought a new Dovo from a guy on here for 50 bucks. It should be here in the mail any day now. I gots me the RAD bad.

BDD

[Knight]

Tagging this thread. I'd like to see where this goes.

I've had similar situations before where I've accidentally ordered the wrong thing and I didn't realize it until I placed the order. The two times where it has happened, I contacted the company ASAP and they changed/canceled my order with no problems.

[DDs Ranch]

Very interesting. As the story goes, the customer ordered the item at 5:58pm our time, the order was booked out of our firearms book, processed, packaged, labled and in the UPS bin for pickup. The credit card amount was settled with the credit card processor, it was a done deal. The first attempt to contact us was by email at 1:12am (technically the next day) our time. He then called the next morning. I explained the order was processed and awaiting pickup. The customer became aggitated and beligerent(I guess I have to apologize for processing the order too quickly) Also explained to the customer the breakdown of fees we were going to be subject to that go as such: the credit card processing fee was $11.45, because the amount was sent to settlement and could not be a voided sale, we have to do a chargeback to his card that costs us a flat fee of $30.00 for a total cost to us of $41.45. This explained to him, the customer became beligerent towards me and the situation. I am all for working with someone, but this man clearly did not know how to control his anger in the simplest of situations. I did cancel the order, refund his credit card and terminate his account, not because he misordered, but because I nor anyone here should ever be subject to this man's verbal abuse again. If I am wrong, I apologize, but I can tell you that in all the years I have been in business, I have terminated no more that 5 or 6 accounts, and this guy tops the list on reasons why.

[tenpercentfirearms]

Very interesting. As the story goes, the customer ordered the item at 5:58pm our time, the order was booked out of our firearms book, processed, packaged, labled and in the UPS bin for pickup. The credit card amount was settled with the credit card processor, it was a done deal. The first attempt to contact us was by email at 1:12am (technically the next day) our time. He then called the next morning. I explained the order was processed and awaiting pickup. The customer became aggitated and beligerent(I guess I have to apologize for processing the order too quickly) Also explained to the customer the breakdown of fees we were going to be subject to that go as such: the credit card processing fee was $11.45, because the amount was sent to settlement and could not be a voided sale, we have to do a chargeback to his card that costs us a flat fee of $30.00 for a total cost to us of $41.45. This explained to him, the customer became beligerent towards me and the situation. I am all for working with someone, but this man clearly did not know how to control his anger in the simplest of situations. I did cancel the order, refund his credit card and terminate his account, not because he misordered, but because I nor anyone here should ever be subject to this man's verbal abuse again. If I am wrong, I apologize, but I can tell you that in all the years I have been in business, I have terminated no more that 5 or 6 accounts, and this guy tops the list on reasons why.

Next time just say, "Sorry, the UPS truck just left with it."

[acegunnr]

After watching the OP's story morph over this thread and the use of dupe accounts, and after hearing Dean's remark and having dealt with Dean on numerous occasions with excellent results...

I go with DD's Ranch.

[beethical]

Agitated Yes. Beligerent I don't think so, but that is subjective and really only DDS and myself can really know. Verbal abuse again I disagree voices were not raised and swear words were not used, in all honesty you were more hostile about the situation I was just questioning your restock fees and disagreeing with them. If that constitutes being beligerent then I apologize but as a customer I have every right to question how you deal with my money. PERIOD.

I already PM'd Keystrell about the dupe accounts.

[geeknow]

Beethical-

I am offended. You are trying to take advantage of Calguns and Calgunners for your own nefarious purposes. Shame on you.

I hope that your primary screen name becomes general knowledge so that all may know you for who you are, a guy who doesnt mind lying and twisting a story for personal gain. Good job fella. You must be proud.