DD's Ranch 10% restock fee for items never shipped

[beethical]

I have spent many years reading the forums and enjoying thet knowledge, but until today I had no reason to sign up and post. I know that DD's Ranch does a lot of business with Cal Guns members but the treatment I received from DD's Ranch over an order is uncalled for. I placed an order for a POF lower that I mistakenly took for the 308 version. 5 hours later when I came home after work and dinner I decided to double check the order and realized it was for the wrong lower and immediately emailed DD's ranch directly through their website and replied to their email confirmation. I was told that I would be charged 10% for my mistake, but the kicker is that the products never left their building and never shipped. My card was only temporarily authorized and I confirmed with my credit card company. DDs agreed not to charge the 10% fee and cancelled the account saying I was never allowed to buy again. I did read the 10% policy "A 10% Restocking Fee applies (provided item is repacked according to factory standards & without excess wear" I may have assumed incorrectly but if I cancel within hours of ordering and the product has not shipped and the card was temporarily charged why should I pay 10%. I'm sorry but selling to California or not that is riduculous. This may be just one bad situation but nevertheless remember that WE are your customers and your source of income.

RANT OVER...
DDS may have provided good customer service in the past and still may provide good customer service to Cal Guns members right now, but please understand you don't reference cancellations on your website. People may think twice about ordering if they knew that they would be charged with a fee for just placing an order.

UPDATE-
-Order was placed 2:58 p.m. pacific on Friday
-Cancellation was sent 10:12 p.m. pacific so I was wrong about the cancellation time.
-Email was sent to me Saturday morning 7:38 A.M. pacific stating 10% restock fee.
-Phone call was made Saturday morning around 9:00 a.m. pacific time to confirm cancellation.
-In order for this to be processed it must have been processed at 6:00 p.m Eastern on Friday (DDS said they were there till midnight running year end numbers)
There is no way for me to verify this time until I call the credit card claims department who will verify when this was processed by DDS Ranch.

[RedDawn]

DDs agreed not to charge the 10% fee and cancelled the account saying I was never allowed to buy again.

That does sound like bad customer service. Mistakes happen, but that doesn't mean one needs to be petty about the matter.

[Blue]

Not saying that you handled it wrong in anyway, but there is always two sides to every story, and you get more bees with honey than you do with crap. I'd venture to bet that it was somebody low on the foodchain over there that just thought they were doing their job and hasn't learned customer service yet.

[socalgunrunner]

Why not post this in the vendor forum, and see what Dean has to say about this? I think you'll get more answers that way.

[TonyM]

Not saying that you handled it wrong in anyway, but there is always two sides to every story, and you get more bees with honey than you do with crap.

I'll agree with that.

I've made a couple purchases with DD's and can't say anything bad about them, but I know what I want to purchase and don't cancel after I place my order. If the OP needed to cancel, IMO he should have called DD's and explained the situation. I'm pretty sure that over the phone the matter could have been resolved in a better manner and this post on Calguns shouldn't have happened.

The comment about never being able to purchase again makes me think that there is definitely something being left out the story. However, if I was Dean and saw this post (which I'm sure he will, being sponsors here), I would have to think that it was a good call to 86 this customer.

[beethical]

I just needed to get that off my chest. DDS Ranch I will even apologize to you for this rant, it may have been a bad day for you guys. Professionally speaking the comments you made during our phone conversation and the way you handled the situation was uncalled for. I'll leave it at that and I will agree to not buy from you ever again just like you will not sell to me. To all the calguns members, just like we are fighting for our rights as gun owners do not let store owners treat unfairly or illegally. We have the purchasing power and the customers are what is driving the gun sales. Don't let gun store owners dictate their own rules, costs, fees, and taxes that aren't justified or legal.

[beethical]

Tony M I did call Dean and the comment about cancelling my account was from Dean directly. I'm sorry that I didn't call before placing my order, but I have placed many many orders online and also have purchasing responsibilities for my company. I do know that orders are placed incorrectly on a daily basis with small and large companies alike. This is the first experience I have ever had where I was charged a restock for a product never received and never shipped. I agree a phone conversation SHOULD have resolved this but the treatment I received during that phone call is what prompted this post.

[jamesob]

were you willing to purchase the 308 lower or not? that may have been the issue. if you wanted the lower they most likely wouldn't had an issue since the 308 lower is more $.

[beethical]

YES i wanted the 308 lower. I asked if they had one but they said no. I was willing to pay for that as well. Either way I should still have a right to cancel an order if it has not shipped. That is the point. Nothing shipped. It won't ship till Monday or Tuesday. My card was temporarily authorized per credit card company nothing has been processed on their end . Why should I as a customer have to prove my innocence in this situation. It was simple. Wrong item ordered. Correct item not in stock. No alternative or customer chooses to just plain cancel within hours. Order cancel there should be no restock for product never received. Where does this not make sense.

[Blue]

YES i wanted the 308 lower. I asked if they had one but they said no. I was willing to pay for that as well. Either way I should still have a right to cancel an order if it has not shipped. That is the point. Nothing shipped. It won't ship till Monday or Tuesday. My card was temporarily authorized per credit card company nothing has been processed on their end . Why should I as a customer have to prove my innocence in this situation. It was simple. Wrong item ordered. Correct item not in stock. No alternative or customer chooses to just plain cancel within hours. Order cancel there should be no restock for product never received. Where does this not make sense.

So you ordered one in 5.56 (or some other smaller caliber) instead of 308, wanted to ugrade (spend more money too) they didn't have the 308 one in stock and then banned you for cancelling your order? That's not right.

[jamesob]

if you orderd then realized you made a mistake and wanted the 308 lower, i for one would not have charged the fee. since you were willing to spend more money with me it would be worth the very little hassle to change some paper work.

[jeffyboy]

PM sent to the OP

[gn3hz3ku1*]

wow.. are you sure you talked to dean? lets hear from dean first...

[socalgunrunner]

wow.. are you sure you talked to dean? lets hear from dean first...

The moderator should move this thread to the Vendor section of the forums.

[audihenry]

Don't jump on the OP. Since the vendor is here, let the vendor come here and explain his end of the story, sponsor or not.