DD's Ranch 10% restock fee for items never shipped

[elSquid]

Either way I should still have a right to cancel an order if it has not shipped. That is the point. Nothing shipped. It won't ship till Monday or Tuesday. My card was temporarily authorized per credit card company nothing has been processed on their end .

It may not have been shipped, but it may have been processed, packaged, and labeled. Basically, he may have done all the work required for the transaction with the final remaining step being the UPS pickup. Obviously I can't say that for certain, since I don't know the exact circumstances of this transaction.

I will say that when I bought some LPKs from DDs a week or two ago, everything was shipped very quickly after I made my order.

-- Michael

[Two Shots]

It may not have been shipped, but it may have been processed, packaged, and labeled. Basically, he may have done all the work required for the transaction with the final remaining step being the UPS pickup. Obviously I can't say that for certain, since I don't know the exact circumstances of this transaction.

I will say that when I bought some LPKs from DDs a week or two ago, everything was shipped very quickly after I made my order.

-- Michael

+1 within that 5hr window he may have started the process and had his time involved.

[kcs1211]

That temporary charge may have cost them money as well. Credit card companies charge a % of the total cost to the seller. That temporary charge, wether credited back or not may have cost DD's money, up to 2.5-3%.

Im not saying I wouldn't be upset about the charge also, but trying to look at both sides.

I've had great experiences with DD's.

[Rule .308]

That temporary charge may have cost them money as well. Credit card companies charge a % of the total cost to the seller. That temporary charge, wether credited back or not may have cost DD's money, up to 2.5-3%.

Im not saying I wouldn't be upset about the charge also, but trying to look at both sides.

I've had great experiences with DD's.

While you are absolutely right on this one it does not justify the poor customer service. I own my own business and have had to refund people on credit card purchases in the past and yes, it sucks big time, but what do you do, it costs you 2-3 bucks per hundred to do business with them, it sucks huge but it unfortunately is the cost of doing business. The one thing that is never certain in any retail type of business is where/what each customer is worth and where their experience with you is going to take them. I get customers that come to me from all kinds of different avenues and because you never really know what a customer represents you always go above and beyond to give them the absolute best service you can. Refunding a guy his restocking fee and telling him not to let the door hit him on the way out and to never darken your doorstep again is just poor,poor business sense, period.

[jasilva]

While you are absolutely right on this one it does not justify the poor customer service. I own my own business and have had to refund people on credit card purchases in the past and yes, it sucks big time, but what do you do, it costs you 2-3 bucks per hundred to do business with them, it sucks huge but it unfortunately is the cost of doing business. The one thing that is never certain in any retail type of business is where/what each customer is worth and where their experience with you is going to take them. I get customers that come to me from all kinds of different avenues and because you never really know what a customer represents you always go above and beyond to give them the absolute best service you can. Refunding a guy his restocking fee and telling him not to let the door hit him on the way out and to never darken your doorstep again is just poor,poor business sense, period.

Yep, because many other potential customers like me will think twice before doing business with them. Not because I want to teach them a lesson or anything similar. I just will avoid them and the possible hassle if I can find what I want elsewhere for a similar price.

[kcs1211]

While you are absolutely right on this one it does not justify the poor customer service. I own my own business and have had to refund people on credit card purchases in the past and yes, it sucks big time, but what do you do, it costs you 2-3 bucks per hundred to do business with them, it sucks huge but it unfortunately is the cost of doing business. The one thing that is never certain in any retail type of business is where/what each customer is worth and where their experience with you is going to take them. I get customers that come to me from all kinds of different avenues and because you never really know what a customer represents you always go above and beyond to give them the absolute best service you can. Refunding a guy his restocking fee and telling him not to let the door hit him on the way out and to never darken your doorstep again is just poor,poor business sense, period.

I completely agree with you. I own a tire/auto repair business and would issue the credit immediately. I was just sharing info of what costs DD's took on. I know when I order something online, I double, and triple check before ordering, but I guess mistakes can happen.

Im interested to see DD's response.

[Blue]

I really think this thread should get move into the vendors forum

[grammaton76]

You do realize that if it's put into DD's forum, DD's can delete it, yes?

I have received no request to move it from the OP, but I would comply if such request were made. However, my point is that the OP may well have intended to post it where DD's can't simply delete it.

[Blue]

I didn't know that the vendors could delete threads like that. I figured that since they're from out of state, they probably don't surf our forum too much except for their own.

[B.D.Dubloon]

Also, a lot more of us will see the post here than if it were tucked away in DDs forum. I am also very interested to hear Dean's version of events because if what the OP says is even remotely true, shame on Dean for very poor customer service.

BDD

[ke6guj]

I didn't know that the vendors could delete threads like that.

yup, they can. There was some J&J threads that went south on them and were deleted. Look at the moderator list in their forum, they are listed.

I figured that since they're from out of state, they probably don't surf our forum too much except for their own.

then just make a post on their forum pointing them to this thread.

[Blue]

then just make a post on their forum pointing them to this thread.

fair enough

[tankerman]

The moderator should move this thread to the Vendor section of the forums.

No.
That section is for advertisers. It is not a level playing field.

[Vigilante]

It may not have been shipped, but it may have been processed, packaged, and labeled...I can't say that for certain, since I don't know the exact circumstances of this transaction.

That is possible, however it is also very possible that nothing was done at all. I know that it took them 3-4 days to ship a rifle that I bought from them, and this was prior to the election "assault weapon boom." I'm not knocking them for that, as I'm generally pretty patient with these sorts of things, but it just makes me think that there was likely to have been nothing done to his order. If that was the case, then I would say shame on DDS. Of course this is just a guess, and like elSquid said in the above quote, we don't know the exact circumstances of the transaction, so it is hard to come to a conclusion.

[beethical]

My goal in this thread mainly is to vent of some frustration. No I was not aware DDS Ranch could delete the thread but I do feel that more people would be able to see it in the general discussion forum. People really only look at DD's forums if they are looking to buy or checking in on deals. Just like Amazon.com and Midwayusa.com use reviews for items I felt that this kind of information was important enough for our current members to be aware of. In case you choose to order from DDS Ranch in the future please be sure to verify with them directly if your items are correct. I'm not saying that you shouldn't buy from DDS Ranch, but all customers should be aware of potential order issues. DDS Ranch has rectified the restock fees and I will leave it at that. Please don't crucify DDS Ranch too much, instead just regard my postings as ONE customers experience and opinion on a transaction. It may or may not be useful information and the calgunners can use the information how they want. I do not want to crucify DDS Ranch regardless of how it may seem. They deserve our business as long as both parties involved can come to a fair medium concerning business transactions. This situation just didn't seem fair, and yes I understand that I am to blame as well and can accept that.