What's with Optics Planet????

[EMR]

^ Thank you Adam. PM sent.

[SloChicken]

This is a common occurrence with Optics Planet, oh the list goes on:

https://www.google.com/#q=site:calguns.net+%22optics+planet%22

I will not buy from them again.

this has been my experience as well.

I will not buy from them again either, for this very reason.

[Porschegt2]

You guys are forgetting how hard it was to find freakin .22 ammo a few months back? and do you think they are taking inventory 24/7? I can almost guarantee all of you with late orders made your order with very few items remaining for sale, and fell in between the time they ran out and the time they updated their inventory the next day. I just ordered a TLR-1 HL 3 days ago, shipped yesterday, suppose to arrive on Tuesday, and I have all faith it will be here. Look at the number of satisfied customers, look at AdamC and the OpticsPlanet guys on here giving you the phone numbers and handling it personally. Sounds like top notch service in this current crippled supply chain.

[EMR]

I have to tell you guys that after Adam got a hold of my situation, I received a phone call the same day from another representative and my package was outbound the next day.

Ideally, in my opinion my weird little issue should never of happened, but I'm good with the customer service I recieved after Adam got on board.

Would I buy from them again? If the deals are good, probably.

[Pally]

Well, my concerns are slightly different that the OP's, however just as concerning.

A friend referred me to their site after getting a great deal on a rifle scope-he really bantered back and forth with them!

I frequently searched their site for accessories and began to notice that each time I sought out a particular item, like XXXXXXXXX soft gun cases, the price would change on my next visit, and then again on my next visit! I can't tell you how many times this has occurred with various products!

How do they have enough time to take client orders, procure product and then package and ship to the client if they are CONSTANTLY spending time on changing their web prices?!?

Oh yeah, I get supply and demand fluctuations....but every day...twice a day... the price changes?!?! Ridiculous!

Customer Service is best when it is given properly at the beginning of a sales relationship, not at the end of it! We shouldn't expect anything less!

[guns4life]

However, haven't ordered or visited their website since they changed their layout. It's just confusing searching for an item.

This!


I was on their site yesterday and the clutter made it tough, ended up buying a new scope from basspro instead.

[dyson]

Optics planets site is lazily put together. Not only did it say instock, but I waited two months to find out the flip up sight set i thought i bought was actually just the front sight even though it said flip up sight set (no doubt a copy and paste job error from factory website) Wait was disappointing and result was disappointing, havent been back.

[1nickatnite1]

I got mind opinions about these guys. Offered a scope and rings, both showed in stock. No update for a week. I emailed to ask status and was told they see moving warehouse so might take longer. Gave them benefit of the doubt and waited another week. No updates so I email again. They say no estimate ship date due to the move so I ask to cancel (Note credit card has been charged for 2 weeks at this point). I get a shipping notice email in 15 minutes and shipping label generated. I'll let you guys make the judgement here. Good prices but business practice is questionable.

[1nickatnite1]

*mixed opinion. Typing on phone

[MrPlink]

I too suffered from the not updated website. then I was told it would be back ordered a little while... then they told me that the product was discontinued and offered me a more expensive model.
Classy!

They are going to need one hell of a promo to get my cash again.

[ASRcpp223]

I ordered a scope from them last week on friday and it said it was on backorder 7-9 weeks! I was able to find the same scope elsewhere to have it here in a few days so i canx the order with OP.. my question is how long does it take for the pending charge to disappear from my bank account..

[fishhoppa]

I ordered a scope from them last week on friday and it said it was on backorder 7-9 weeks! I was able to find the same scope elsewhere to have it here in a few days so i canx the order with OP.. my question is how long does it take for the pending charge to disappear from my bank account..

The authorization hold can take anywhere from 4 to 7 days to release.

[kenjimatic]

I needed a base for my Tikka T3 and ordered one from opticsplanet. I didn't noticed the "check product availability" so I went ahead and ordered it. The next day I got an email saying it's going to take 4 to 6 weeks for back order. I called and canceled my order. They seem to have good customer service and this is my first time ordering from them and definitely not the last.

[OpticsPlanet]

The authorization hold can take anywhere from 4 to 7 days to release.

You got it. All we did was authorize to see if the funds were present. If you cancel the bank holds that authorization for a few days. If you call your bank they can usually take it off right away too. Ive had to do it with Chase bank before.

Trevor B.

[kayaker]

I've purchased from Optics Planet 5 or 6 times. So far nothing but good service.