What's with Optics Planet????

[roger1022]

This is far too common experience with OP
which is why I don't use them much

Back before they redesigned the website I placed a few orders only to find them all backordered (they did not have the items) and there was no set date when they would get it. I called several times to inquire about status and the first questions reps always asked if I wanted to cancel. Haven't been back since.

[Steph]

I just got a similar email when I ordered a Fenix flashlight. Said 14-25 days to ship, argh.

[Lester53]

I think I've placed 4 or 5 orders with Op & DVOR since May.

At best I've received partial orders with the remainder taking weeks to a couple of months to ship (they were not listed as back ordered).

I absolutely will not order anything else from them unless their price blows everyone else out of the water AND I can wait 2 months for the item.

Oh and sorry, but listing something as in stock & then after an order is placed offering to replace with something similar does NOT cut it.

[Ninask]

Optics Planet allows you to check availability before placing an order.

If that's true that's a new policy hope you're right

[Safra460]

If you want a good deal then you need to be patient.

I ordered a bunch of stuff from them in June and just received my last 2 items out of 6.

[anthem]

Seems they are represented here and trying to address it. I'd say spectacular response.

*wheres the thumbs up icon...*

[SonofWWIIDI]

Murby,

Whats your order #? I'll look into it.

Trevor B.

And this is why I will order from them...

Same here. Never had problems, will order more stuff from them.

[Whiterabbit]

If that's true that's a new policy hope you're right

Nothing new about it. They have a phone number. Use it.

I've heard all the horror stories, so I just call. "is this in stock? yes? OK I will buy it right now."

OP is a great company that deals right. If this is a weakness in their business operations, just do business in a way to protect yourself and you'll find they are a fine vendor.

Placing phone orders with a real person (who checks real time inventory) makes optics planet a company in my "do business with them again" list.

[noob_tube]

I've made dozens of purchases from OP in the last few years. I have yet to have a bad experience. The few times when shipping times changed for whatever reason, I was promptly informed and offered alternative items or a more accurate ETA.

They run a good business IMO.

[Eirerogue]

I've waited over 2 months for a Pelican gun case I purchased on line and then informed me they were out of stock. They have just shipped the case and they'll not be getting anymore of my business.

[BroncoBob]

All must relax and take a deep breath. Due to the cost of doing business inventories are being kept at all time lows and will not improve until things turn around. All the vendors I deal with have lowered their inventory levels and just will not increase unless we give them a guarantee.

[Discogodfather]

My experience has been good with Optics Planet. Not like their customer service is bad, you see the dude responding to the OP that fast?

They are fine, if you don't want to wait cancel the order with a full refund. I got the best deal of my life on a Steiner scope from Optics planet just a few months ago.

[sholling]

If that's true that's a new policy hope you're right

Look right under the "Add To Cart" button and you'll see the "Check Product Availability" link. It tells you if the product is in stock, if stock is low then how many they have on hand, and estimated business days to ship. I've been shopping there enough years (7-8) to know to never order from them without first checking stock just before pulling the trigger, and I have not been disappointed since I started doing that. Of course it's still possible for two people to order the last one at the same time.

[EMR]

So I called back today to follow up with my order (they told me yesterday they didn't know if my item was in stock or not). They charged my CC yesterday but their system still shows that it's not in stock. They told me to follow up on Monday and see if it will ship out. I'm trying to be patient, but this is just stupid now.

[OpticsPlanet]

I suspect that they have had a recent breach in security. I ordered some stuff and shortly after I get a fraud alert from my cc. Basically someone in Illinois tried to buy $1k worth of stuff at Walmart, when that failed they tried to run $500, but that was rejected as well. It could all just be coincidence, but first time I've ever had to deal with fraudulent activity on any of my cc.

At this time, I'm unaware of anything like this happening, but please give our customer service a call at 800-504-5897 so we can make sure this didn't happen on our end!

I've waited over 2 months for a Pelican gun case I purchased on line and then informed me they were out of stock. They have just shipped the case and they'll not be getting anymore of my business.

Whoa, I apologize for the inconvenience and frustration this no doubt caused. Please PM me your order number and we'll see if something went wrong here!

So I called back today to follow up with my order (they told me yesterday they didn't know if my item was in stock or not). They charged my CC yesterday but their system still shows that it's not in stock. They told me to follow up on Monday and see if it will ship out. I'm trying to be patient, but this is just stupid now.

I'm really sorry about the delay - please PM me your order number and I'll make sure this gets taken care of as soon as possible.

-AdamC