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There are those that love them (Kimber) and those that hate them. I am neither. Mine works, I have a couple of friends who have Kimbers, and they have no issues. So my opinion of Kimber is not negative.
Same with Springfield. People love their customer service, and I'm a huge fan of good customer service. That's why when I needed the 9mm 1911, I went with Springfield (that and the fact that I'm limited to Kimber and Springfield in California, and Springfield was what was on the shelf).
I've never needed the customer service department on any gun I've bought, if they have issues, most often it's something I can figure out and fix in short order. My Springfield is loose. It shoots good, so it doesn't really bother me that much (actually it does bother me but not enough to spend $200.00 on a barrel that would lock up better while in battery).
However, I did sent an e mail to Springfield customer service asking about it and they never responded. In their defense, I never followed up on the e mail, again cause the gun shoots good. I have a friend who has a Mil Spec, it shot horrible, with like a 10 lb trigger. He contacted Springfield, they made his gun shoot really well, and did a decent trigger job as well. Changed the slide, barrel, bushing and hammer and sear. Great customer service.
I would be interested in their response after they noticed that the only original parts left in the gun are the frame, slide, ejector, extractor, barrel and rear sight.
Great customer service is good, but having such a huge record of customers needing that customer service is not so good. That said, I'd buy another if I needed one. I'd just give it a better inspection in the gun store.
Same with Springfield. People love their customer service, and I'm a huge fan of good customer service. That's why when I needed the 9mm 1911, I went with Springfield (that and the fact that I'm limited to Kimber and Springfield in California, and Springfield was what was on the shelf).
I've never needed the customer service department on any gun I've bought, if they have issues, most often it's something I can figure out and fix in short order. My Springfield is loose. It shoots good, so it doesn't really bother me that much (actually it does bother me but not enough to spend $200.00 on a barrel that would lock up better while in battery).
However, I did sent an e mail to Springfield customer service asking about it and they never responded. In their defense, I never followed up on the e mail, again cause the gun shoots good. I have a friend who has a Mil Spec, it shot horrible, with like a 10 lb trigger. He contacted Springfield, they made his gun shoot really well, and did a decent trigger job as well. Changed the slide, barrel, bushing and hammer and sear. Great customer service.
I would be interested in their response after they noticed that the only original parts left in the gun are the frame, slide, ejector, extractor, barrel and rear sight.
Great customer service is good, but having such a huge record of customers needing that customer service is not so good. That said, I'd buy another if I needed one. I'd just give it a better inspection in the gun store.
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