I sent two email messages to warranty@cz-usa.com about the missing set screw for the rear sight on my new SP-01 purchased on 12/27/2014. The first email about the missing set screw was sent on 2/7/2015. If the rear sight does not require a set screw, why is there an L-Wrench in the CZ gun case?
I have not received a reply to date concerning this hitch from CZ. Is this an example of meager customer support through a modern form of communication, email, the norm for CZ? I got the warranty email link from the CZ WEB site for Pete's Sake. Do I have to use the antiquated voice communication system to get help from CZ? My email contains a picture in PNG format. I thought a picture was worth a thousand words. I expect CZ to send me a replacement set screw. Am I expecting too much service for a gun that cost me over $700 OTD? Are screws not covered in the limited 5 year warranty?
I have not received a reply to date concerning this hitch from CZ. Is this an example of meager customer support through a modern form of communication, email, the norm for CZ? I got the warranty email link from the CZ WEB site for Pete's Sake. Do I have to use the antiquated voice communication system to get help from CZ? My email contains a picture in PNG format. I thought a picture was worth a thousand words. I expect CZ to send me a replacement set screw. Am I expecting too much service for a gun that cost me over $700 OTD? Are screws not covered in the limited 5 year warranty?



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