Revolver was not there ?

[stitchnicklas]

and i bet your a wonderful customer to deal with, being a perfect as you are..

nope.


i am a pure jerk, as i expect that the service i paid for and item i paid for to be accurate and delivered on time.when a business screws up i expect them to own it,when i screw up i own also.


motto: of business should be customer service is a priority not a tampon

[BillCA]

and i bet your a wonderful customer to deal with, being a perfect as you are..

So you think customers should just take it in the shorts instead?

Seriously, my time is worth something and any retailer should know that. If I order something and it's promised to arrive a week from Tuesday, but doesn't arrive, I expect something to be done to compensate me for my time and/or needing to reschedule my plans.

If you order a car part at an auto parts house and you hundreds of thousands of dollars to implement and roll out to a chain.

And you, the customer, are funding that project through the prices they charge for products sold. You have a right to expect them to execute their business plan to serve the customer's needs as well as to make a profit for the business. In my business (I/T) we refer to the 80/20 rule. Initially the results will satisfy 80% of the customers flawlessly and 20% will experience some kind of problem. After implementation you work to reduce that 20% down to about 5%. That will cost you money internally and it will cost you money in customer good-will by compensating them for the problems they face. If you fail to compensate the customer for company errorsThe same applies if you tell a mechanic to replace the water pump in your car, but the problem is a bad thermostat. If you ask him to diagnose and repair, then the error is on him. You pay for the water pump (it's a new part) but he has to eat the labor for the pump and possibly the labor to install the thermostat. You're paying him for his "expertise" to diagnose and if he's wrong, he should pay for it, not you.There are limits, of course. If the customer is buying a $9.95 item the cost of the good-will exchange may be a 15% discount or tossing in an item who's cost is the equivalent.

[gr8dragon88]

it does not matter if a vendor has 1 store or 100 stores, mistakes will happen from time to time. what matter is how mistakes are taken care of...

[L4D]

This is no mistake. That's how turners sells firearms. They sell stuff they don't have in house and commonly double sell serial
Numbers because their system is a piece of ****. I see a thread every week and I've also had my share of where the **** is my firearm, turners? ....

[SemperFlexibus]

I know someone who has bought MANY firearms from Turners over the years from many different stores. Never once an issue with not getting correct firearms at pick up time, even with stuff coming from other stores or warehouse.

One thing to keep in mind is to check over everything before leaving the store. There were a couple instances where a screw was missing or wrong muzzle break came from manufacturer, and it took awhile to get resolved.

[gunnlover]

Quit *****ing.

[6789olds]

Just got home from turners and my gun was not there they double sold it to another store :-( but they did sell me the display model for 60$off and its in new Condition

[1st2fight]

i'm glad you got your piece... looked like some people were going to occupy oxnard store ;-)

[jbatzmaru]

Just got home from turners and my gun was not there they double sold it to another store :-( but they did sell me the display model for 60$off and its in new Condition

Did they ever give you the option of a full cash refund?

[DiogiDoc]

Sound like they tried to make it right and you are happy. Seems like more people not involved in this are more upset than you were. Turner's is what it is, a retail chain. Sound like intermittent mistakes can happen with chain stores, but you also are getting good deals. That is the compromise you make. Pay a lil more and get more specialized service at a M & P store.

[6789olds]

They did offer a full refund option .

[Speed Racer]

They triple sold a serial number when I purchased a firearm from them not long ago. This is not an isolated incident for Turner's it's the norm ...

[keith1911]

Got a call from one of the managers of the Orange store yesterday that the 10/22 I bought didn't make the truck and wouldn't be there for my pickup date which is Tuesday. A little frustrating but I am glad that the manager proactively called me. If it doesn't make the next truck on Thursday I am going to be pissed though.

[SemperFlexibus]

WC store will call to remind buyers their firearms are ready to be picked up after 10 days wait.

how's that for customer service???

[Blind]

I spent almost 2 hours at the oxnard store picking up my SKS and stripped lower which had been DROS'd on the same form.

The employee's had no idea what they were doing after failing to find some mysterious store invoice, and in the end printed up duplicates of everything and made me fill out another DROS form for one of the guns. Luckily I did not pay for this DROS or have to wait, I still was able to leave with my new toys.

The employee's DEFINITELY need a thorough training before they are allowed to deal with customers. All 4 employee's that were working that evening got involved to look for their own paperwork. They looked behind the gun counter in 2 different bins, up at the cash register in another couple of bins, in the back, etc.

It's not that complicated, DROS in progress should be in one file cabinet in the back, DROS completed waiting for pickup in another, and DROS for long term storage once completed binned by month. I fail to understand what made the process so difficult for them.